Re: error 501 while font dialogue box opens

From: Jim Pickering (jimp_at_mvps.0rg)
Date: 01/16/05 

Date: Sun, 16 Jan 2005 09:36:29 -0800

All I can tell you is that the highlighting and right click to change Font
while in a HTML message or reply does not cause a similar error. I've tried
for months to duplicate it, using all variations of settings and have had no
success. You state that since you encounter the error also in safe mode,
that it's doubtful it is some some 3rd party software, but I'd disagree.
But that's your choice.

The other possible contributing factor could be that you installed the
update (887797) while an antivirus program was allowed to remain running in
the background and thus have a corrupted or "dirty" intall. I'd remove the
update, reboot, shut down any antivirus program and try a reinstall to see
if that would fix the problem.

And you failed to provide a list of installed software that might be causing
the problem. Good luck. 

-- 
Jim Pickering, MVP, Outlook Express
Please reply to newsgroup only.
"Seymour Newman" <sunrisecc@gmail.com> wrote in message 
news:egK2Z49%23EHA.1408@TK2MSFTNGP10.phx.gbl...
> Jim:
>
> I have booted into safe mode and the error is still there. Hence I doubt 
> it is any third-party software.
>
> I am on Win XP SR2.The problem was discovered subsequent to installing 
> Cumulative Update for Outlook Express for Windows XP (KB887797), although 
> it could have been there earlier.
>
> I tested by creating a new identity in OE which still had the same 
> problem.
>
> It is an annoyance only as using the Format toolbar is a successful 
> work-around.
>
> -- 
>
> Seymour
>
>
> "Jim Pickering" <jimp@mvps.0rg> wrote in message 
> news:Oxbn0Q3%23EHA.2192@TK2MSFTNGP14.phx.gbl...
>> That's a pretty rare error, although it has popped up a few times in 
>> recent months.
>>
>> The 501 error is usually the fault of some program the user has 
>> installed.
>> To work around it, try using msconfig and click the Startup tab and 
>> disable
>> all programs from being run on start up, then reboot and open Outlook
>> Express and see if the problem has gone away. If so, add the items back 
>> to
>> the Startup tab, one at a time, rebooting after each one until you 
>> determine
>> the offending program. Then, it's your decision as to how to deal with 
>> it.
>> See this KB article for some other thoughts:
>>
>>
>> 811262 - Error Message: Error 501/505: Not Implemented or Not Supported:
>> http://support.microsoft.com/?kbid=811262
>>
>> If no help, then post back and provide some more information as to 
>> operating system in use, and a list of all software installed, including 
>> firewall and antivirus program in use.
>> -- 
>> Jim Pickering, MVP, Outlook Express
>> Please reply to newsgroup only.

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