Re: OE HANGS UP ON RECEIVING MESSAGES

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: Jim Pickering (jimp_at_mvps.0rg)
Date: 01/05/05 

Date: Wed, 5 Jan 2005 12:50:26 -0800

First, is your CapsLock key stuck? Posting in all caps makes a message hard
to read and is considered the equivalent of shouting.

The problem you post suggests that you have email scanning enabled with your
Norton AV program. That leads to timeout errors while downloading mail and
can cause other problems with email. Disable the email scanning and test.
You remain protected since your system scan will alert you if you attempt to
open an infected file.

Most other system "freezes" are the result of outdated display drivers for
the adapter card in use. How old is the computer and how long has it been
since you visited the card manufacturer's website to see if they offer
updated drivers for your display card? Might want to try going there. 

-- 
Jim Pickering, MVP, Outlook Express
Please reply to newsgroup only.
"MAXINE" <MAXINE@discussions.microsoft.com> wrote in message 
news:A7895636-B537-4F61-92DE-DB82B2F9029A@microsoft.com...
> USING OE6 ON WIN200PROF PC IN OFFICE.  4 COMPUTERS NETWORKED AND I'M THE 
> ONLY
> ONE EXPERIENCING PROBLEM.  ALL USE NORTON ANTIVIRUS/ANTISPAM.  EACH TIME I
> OPEN OE OR CLICK ON SEND/RECEIVE, AS MSGS ARE DOWNLOADING, OE WILL 
> "FREEZE"
> OR HANG UP AND WILL NOT COMPLETE THE DOWNLOAD.  IF I END THE TASK AND 
> START
> AGAIN, I RECEIVE THE SAME MSGS AS PREVIOUS AND WILL HANG UP IN THE SAME 
> SPOT
> AGAIN.  I CAN RECEIVE ALL MY EMAILS THROUGH WEBMAIL.  IF I HAVE OUR EMAIL
> HOST DELETE  MY INBOUND MSGS OE WILL WORK FINE UNTIL THERE IS A BACKLOG OF
> MESSAGES (USUALLY AFTER A WEEKEND OR IF I HAVE BEEN OUT OF THE OFFICE FOR
> SEVERAL DAYS).  THIS HAS ONLY STARTED OCCURING WITHIN THE PAST TWO MONTHS.
> I'VE SCANNED FOR VIRUSES WITH NORTON AND PANDA SOFTWARE AND SCAN FOR 
> "ADWARE"
> WITH AD-AWARE.  NO VIRUSES FOUND AND NO CRITICAL ADWARE FOUND.  ANY IDEAS 
> OF
> WHAT COULD BE CAUSING THE PROBLEM WOULD BE APPRECIATED.  WOULD PREFER NOT 
> TO
> SET UP A NEW EMAIL ACCOUNT AS SUGGESTED BY OUR EMAIL HOST. THANKS.

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