Re: Help! Still can't get my E mail with OE
From: Frank Saunders, MS-MVP, IE/OE (franksaunders_at_mvps.org)
Date: 12/13/04
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Date: Sun, 12 Dec 2004 22:08:07 -0500
We generally advise people not to use anything from MAfee or Norton.
-- Frank Saunders, MS-MVP, IE/OE Please respond in Newsgroup. Do not send email http://www.fjsmjs.com Protect your PC http://www.microsoft.com/security/protect/ "Douglas BISHOP" <SamDrucker@Hootersville.org> wrote in message news:O02m8HH4EHA.3820@TK2MSFTNGP11.phx.gbl... > Yup and George-NY got his fixed with the same info....also a victim of the > Norton Update....but life is good again for at least some of us.. :-) > You > being one of the NG Gurus might want to file this one in your personal > memory bank...They never did say if the problem would be addressed via a > future live update that could correct it for otherwise unaware users. > > > "Steve Cochran" <scochran@oehelp.com> wrote in message > news:ehrkLjD4EHA.2192@TK2MSFTNGP14.phx.gbl... >> Yeah, I understand they broke more stuff in your case. >> >> steve >> >> "Douglas BISHOP" <SamDrucker@Hootersville.org> wrote in message >> news:eyhDqT73EHA.2316@TK2MSFTNGP15.phx.gbl... >> > But this was a bigger issue Steve....I had already tried turning off >> e-mail >> > scanning but it didn't fix the problem..I also checked and rechecked >> > and >> > re-entered my pop3 & smtp information per instructions from my ISP and >> other >> > help sites...the problem wasn't corrected till I replaced a "defective" >> dll >> > file with a new one from Norton....they admitted that the automatic >> > live >> > update which became available on December 6th had been causing >> > problems....some users could send and not receive and some could >> > receive >> and >> > not send but apparently everyone could use their newsreader feature in > OE >> > Exp....So what you have been saying all along might be true for some >> > instances but my OE had been working fine without it disabled prior to > the >> > live update. The sad part of this deal is that there are who knows how >> many >> > people who don't even know to come to a forum such as this for help and >> > since they either can't send or can't receive e-mail they can't get the >> help >> > they need. >> > "Steve Cochran" <scochran@oehelp.com> wrote in message >> > news:%23UbUCs33EHA.2608@TK2MSFTNGP10.phx.gbl... >> > > What we have been saying all along: >> > > >> > > "Note: Even though your outgoing email will no longer be scanned, > Norton >> > > AntiVirus email scanning continues to protect your computer by > scanning >> > > incoming email messages. Also, your computer is protected by >> Auto-Protect. >> > > Auto-Protect scans all incoming files, including email attachments, > when >> > the >> > > files are saved to your hard drive." >> > > >> > > steve >> > > >> > > >> > > >> > > "Douglas BISHOP" <SamDrucker@Hootersville.org> wrote in message >> > > news:ubIOXQ03EHA.3336@TK2MSFTNGP11.phx.gbl... >> > > > George!!!!! >> > > > If you have Norton AV or Internet Security and received a "live >> update" >> > > > after December 6th (and I know you did) here is what I got from >> > them...It >> > > > applies to those who can't send and those who can't receive. Mine > was >> > not >> > > > being able to receive but as they indicated to me the resolution is >> the >> > > > same...by the way once you are finished replacing the bad >> "ccemlpxy.dll" >> > > > file and rebooting you still may encounter the problem. You may > also >> > need >> > > > to go into Tools/Accounts/Mail/Properties (from OE's toolbar) and > just >> > > > overtype your pop and smtp settings under the servers tab. Anyway >> > here's >> > > > the message I got from Norton: >> > > > >> > > > Hello Douglas, >> > > > >> > > > >> > > > Thank you for contacting Symantec Online Technical Support. >> > > > >> > > > I understand from your message that you are encountering the > following >> > > error >> > > > when you attempt to send or receive an email: >> > > > >> > > > "Your server has unexpectedly terminated the connection. Possible >> causes >> > > for >> > > > this include server problems, network problems, or a long period of >> > > > inactivity. Account: 'sbcglobal.net', Server: >> 'pop.ameritech.yahoo.com', >> > > > Protocol: POP3, Server Response: '+OK 30663 octets', Port: 110, >> > > Secure(SSL): >> > > > No, Error Number: 0x800CCC0F." >> > > > >> > > > Douglas, I apologize for any inconvenience or loss of time this > issue >> > has >> > > > caused you. This issue has more than one cause. Please note that > there >> > was >> > > > some problem with the Common Client 2.1.4 patch released on >> > > > December >> > 7th. >> > > > Please note that the patch has been pulled off from the server. To >> > resolve >> > > > the issue, I suggest that you please refer to the following >> > > > document >> > from >> > > > our Online Knowledge Base: >> > > > >> > > > Title: 'Error: "Your email message to <email address of recipient> >> with >> > > the >> > > > subject <email subject> was unable to be sent . . ." (1003,9)' >> > > > Document ID: 2002071214223706 >> > > > > Web URL: >> > > > >> > > http://service1.symantec.com/support/sharedtech.nsf/docid/2002071214223706 >> > > > >> > > > Please note that the solutions provided in the above document are > also >> > > > applicable for the issue that you are encountering. >> > > > >> > > > Therefore, I suggest that you please follow the document by going >> > through >> > > > all the steps in the same order since the issue has been resolved >> > > > in >> > most >> > > of >> > > > the cases. In the interim, if you require any additional >> > > > assistance, >> > > please >> > > > do not hesitate to contact us. We value your business and >> > > > appreciate >> the >> > > > opportunity to provide service to you. >> > > > >> > > > Note: Even though your outgoing email will no longer be scanned, >> Norton >> > > > AntiVirus email scanning continues to protect your computer by >> scanning >> > > > incoming email messages. Also, your computer is protected by >> > Auto-Protect. >> > > > Auto-Protect scans all incoming files, including email attachments, >> when >> > > the >> > > > files are saved to your hard drive. >> > > > >> > > > Please let us know if we can be of any further assistance to you in >> > using >> > > > the Symantec product. >> > > > >> > > > Regards, >> > > > >> > > > >> > > > Girish >> > > > >> > > > Symantec Authorized Technical Support >> > > > >> > > > Doug B... >> > > > >> > > > >> > > > "George-NY" <geonbc@optonline.net> wrote in message >> > > > news:%2306PIZz3EHA.1296@TK2MSFTNGP10.phx.gbl... >> > > > > I tried everything I could think of and I still can not receive > any >> E >> > > mail >> > > > > with Outlook Express. Most of the time I get the error message >> below. >> > > > Any >> > > > > help is appreciated. >> > > > > George-NY >> > > > >> > > >> > >> >> -------------------------------------------------------------------------- >> > > > -- >> > > > > --------------------------- >> > > > > The host 'mail.optonline.net' could not be found. Please verify > that >> > you >> > > > > have entered the server name correctly. Account: >> 'mail.optonline.net', >> > > > > Server: 'mail.optonline.net', Protocol: POP3, Port: 110, >> Secure(SSL): >> > > No, >> > > > > Socket Error: 11004, Error Number: 0x800CCC0D >> > > > > >> > > > > >> > > > > >> > > > >> > > > >> > > >> > >> > >> > >
- Next message: Paul Mars: "Re: send to group"
- Previous message: Frank Saunders, MS-MVP, IE/OE: "Re: No Control On Font"
- In reply to: Douglas BISHOP: "Re: Help! Still can't get my E mail with OE"
- Next in thread: Steve Cochran: "Re: Help! Still can't get my E mail with OE"
- Reply: Steve Cochran: "Re: Help! Still can't get my E mail with OE"
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