Re: Can receive mail but cannot receive any that have attachments

From: parkman1947 (parkman1947_at_discussions.microsoft.com)
Date: 12/11/04 

Date: Sat, 11 Dec 2004 07:15:01 -0800

A postscript: I just received an patch update from Symantec. It seems that
there was an issue with their Symantec Common Client 2.0 through LiveUpdate.
The gist of the isse:

Situation:
"You cannot download email with Norton AntiVirus email scanning enabled. No
virus is detected. In some cases, the email download appears to stop on a
particular email or email with an attachment. Once the email is scanned, the
email program stops responding and no other email is downloaded. If you close
and reopen your email client, the problem happens with the same email."

After the update, no more issues. It would have been nice if they had told
me that when I talked to their sipport group. I am switching to a less
intrusive program.
 

"Jim Pickering" wrote:

> Glad you got it fixed. Your problems are one of the reasons I won't work on
> a computer that has NIS installed until the customer authorizes removal of
> the product completely and installation of a less intrusive program to
> provide antivirus protection. Thanks for the feedback.
> --
> Jim Pickering, MVP, Outlook Express
> Please reply to newsgroup only.
>
>
> "parkman1947" <parkman1947@discussions.microsoft.com> wrote in message
> news:3F85252F-9C90-49FF-9E44-DA1C7C5969E4@microsoft.com...
> > That's ok. You were right about NAV. It was their Anti-SPAM program. As
> > soon as I disabled it, I started getting attachments. Many thanks for
> > your
> > help.
> > "Jim Pickering" wrote:
> >
> >> Sorry about the link. It appears to be down for maintenance.
> >>
> >> Try using MSCONFI from the Start/Run line and disable all applications
> >> from
> >> the Startup tab that are not specifically MS programs. I still think the
> >> problem is related to some part of NAV that is involved in the startup
> >> axis
> >> and is not being disabled. See this link for some further info:
> >>
> >> 813514 - OL: Error 0x800ccc0d or 0x800ccc0f When Receiving and Sending
> >> E-Mail:
> >> http://support.microsoft.com/?kbid=813514
> >>
> >> You might also try increasing the timeout slider under Tools/Accounts for
> >> the involved account. (Double click the account involved and then look on
> >> the Advanced tab for the timeout slider bar.) Good luck.
> >> --
> >> Jim Pickering, MVP, Outlook Express
> >> Please reply to newsgroup only.
> >>
> >>
> >> "parkman1947" <parkman1947@discussions.microsoft.com> wrote in message
> >> news:2F480A05-B8C7-45A5-857A-8F0B27B0F2EB@microsoft.com...
> >> > The link you provided does not work. I get the message: "Sorry, the
> >> > page
> >> > you
> >> > requested is not available."
> >> >
> >> > An update to my issue. After sending test e-mails w/attachnents, it
> >> > appears
> >> > that I can receive any under 200 kb but none over that amount. If I
> >> > do, I
> >> > get the error message:
> >> >
> >> > Your server has unexpectedly terminated the connection. Possible
> >> > causes
> >> > for
> >> > this include server problems, network problems, or a long period of
> >> > inactivity. Account Server, protocol POP3 Port 110 Secure (SSL) No,
> >> > Error
> >> > Number 0x800CC0F
> >> >
> >> > My ISP says it is nothing on their end. And I have stated before, my
> >> > NAV
> >> > e-mail scan is turned off and my firewall allows OE.
> >> >
> >> >
> >> >
> >> >
> >> > "Jim Pickering" wrote:
> >> >
> >> >> See this link for some possible help:
> >> >>
> >> >> Troubleshooter: Sending and Receiving E-Mail Messages in Outlook:
> >> >> http://support.microsoft.com/support/outlook/tshooters/sendrec1.asp
> >> >>
> >> >> --
> >> >> Jim Pickering, MVP, Outlook Express
> >> >> Please reply to newsgroup only.
> >> >>
> >> >>
> >> >> "parkman1947" <parkman1947@discussions.microsoft.com> wrote in message
> >> >> news:39E72D41-30AE-4255-B25D-95CFB6648407@microsoft.com...
> >> >> >I just upgraded to SP2 for XP. Yesterday I could receive any e-mail.
> >> >> > However, today I could no longer received e-mails that have
> >> >> > attachments
> >> >> > ( I
> >> >> > get the error message 0x800CCC0F) using OE 6. I can receive e-mails
> >> >> > that
> >> >> > do
> >> >> > not have attachments. I can send e-mails with or without
> >> >> > attachments
> >> >> > with
> >> >> > no
> >> >> > problems. My ISP allows attachments up to 20 megs and I am using
> >> >> > DSL.
> >> >> > I
> >> >> > have
> >> >> > Norton AV and Firewall. I have turned off e-mail scanning. I am a
> >> >> > little
> >> >> > puzzled that I can send attachments but cannot receive them. Any
> >> >> > help
> >> >> > will
> >> >> > be appreciated.
> >> >>
> >> >>
> >>
> >>
>
>

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