Re: Reinstallation of Outlook Express
From: Tom Koch (please-post2newsgroup-only_at_insideoe.invalid.nul)
Date: 11/23/04
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Date: Tue, 23 Nov 2004 08:07:33 +0100
"Arty" <arty@nospam.com> wrote in message
news:wsAod.48775$QJ3.20403@newssvr21.news.prodigy.com
> For several days now I can not receive or send mail.
Do you see any error messages when you attempt to send or receive?
> Called SBC Tech.
> Svr. (India) and worked through resetting pop, smtp, etc. Still
> didn't work. They claim OE is problem.
ISP's will almost always blame OE because they generally know almost nothing
about it.
> I disagreed, but said I would
> reinstall OE. Attempted to reinstall OE by downloading IE6 from
> Microsoft site and reinstalling. Dialog box came up saying I have a
> later version on my computer, and stopped process.
It is almost never necessary to re-install OE as that only restores the program
files, which are protected anyway under XP. It does nothing to restore registry
settings or user files, and those are the places that can cause problems if
corruption occurs. You can create an entirely new instance of OE with a new
store folder and all default values simly by creating a new Identity on OE's
File menu. After switching to the new Identity, you can then import your
existing mail folders using File|Import|Messages|OE6|Identity.
> I use McAfee virus protection...which was turned off.
And therein lies your problem most likely. McAfee is a piece of junk that
should never be installed on any Windows computer that has OE installed, which
is every Windows computer. McAfee has caused problems for years with OE and I
cannot spit hard enough at it.
You say it was turned off when you attempted to download IE, which is fine. But
is it turned off when you are using OE? At the very least, turn off its e-mail
scanning. That is not even needed for protection; it is nothing but a marketing
gimmick to make you *feel* more secure. Here's what I said it about it in my
latest article for the IE Community website:
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx#EEAA
You'll notice I was much kinder there than I am here.
And here's something from McAfee:
https://knowledgemap.nai.com/phpclient/viewKDoc.aspx?externalID=KB_nai11250&sessionID=Anonymous|1005470949&sliceID=&docID=KC.KB_nai11250&url=kb/kb_nai11250.xml&dialogID=10772145&docType=DOC_KnowledgeBase&iterationID=1&docName=Solution%20ID%20nai11250%20-%20E-mail%20messages%20appear%20and%20then%20disappear%20in%20the%20users%20mailbox
-- Tom Koch, MVP for IE/Outlook Express http://www.insideoutlookexpress.com or http://www.insideoe.com Awareness is free.
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