Re: ICS client and Outlook Express: Unable to download messages ke

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

From: Michael Santovec (michael_santovec_at_prodigy.net)
Date: 11/20/04 

Date: Fri, 19 Nov 2004 17:16:47 -0800

According to the logs, the HOST ICS PC checked the mail, found 15 messages, checked their
UIDs and found that they had all previously been downloaded and so decided to download
nothing.

The next day, the CLIENT PC checked the mail, found 16 messages, but not the same messages
that HOST PC found, checking the UIDs, at least the first message was one that the PC had
not previously downloaded, then started to download the first message when things got hung
up.

>From this there doesn't seem to be any general problem for the PC talking to the mail
server. And the message being downloaded was only 1921 bytes.

One possibility is that you have a corrupted Inbox in OE that is preventing from saving
the file to disk. To test this, in OE check Tools, Options, Maintenance, Store Folder
for the location of the Store Folder. Then close OE and go to that Windows folder and
Rename INBOX.DBX to INBOXOLD.DBX. Then start OE. You will get a new empty Inbox. Try
the download again. If this works, then the Inbox was corrupted and there are utilities
to recover data from it. If this doesn't help, close OE and rename the folder back.

Another possibility is that the POP3UIDL.DBX (OE5+) file may be corrupted. This is used
to track previously downloaded messages when you leave messages on a POP3 server (Tools,
Accounts, Mail, Properties, Advanced). Delete the file with Outlook Express closed. (On
Win2000 you need enable the display of Hidden or System files in the folder options and XP
you need to use the advanced options to find Hidden or System files.) The next time all
mail on the server will be downloaded. But after that the file should function correctly
again.

If neither of those help, then something is getting in the middle between OE and the mail
server and causing problems.

Are you using Norton Internet Privacy? That's been known to cause some problems with
mail, but generally on sending, not receiving.

Are you using the Windows Fire Wall or another one or both? With XP SP2 (which you are
running), the XP firewall is enabled by default. If you were previously running another
firewall, you might now have 2 running and tripping over each other. In that case disable
one of them. Also, the Zone Alarm firewall does some e-mail attachment checking and so it
could potentially cause problems downloading mail.

One other thing that comes to mind are MTU sizes. You may want to compare the values on
the Host and client PCs. If they are different, I'd try making the Client PC the same as
the Host. See this article for how to check/change the values:
Outlook or Outlook Express Hangs After You Send an E-Mail Message That Has an Attachment
http://support.microsoft.com/?kbid=315008 

-- 
Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
"jtynes" <jtynes@discussions.microsoft.com> wrote in message 
news:AAE140CA-3F3A-47C3-A15F-29CEBBC69E18@microsoft.com...
> Hello Mike,
>
> This computer was previously directly connected to the Internet and served
> briefly as the ICS Host. During that time it had no difficulty performing
> this tasks. Its firewal and anti-virus configuration are the same as they
> were previously. And previously it worked just fine. The only change made is
> that it has been configured to be the ICS client now, rather than host.
>
> I would note, however, that I have tried turning off Norton and changing
> settings on the firewall and gotten no change.
>
> My error message is: "Your server has unexpectedly terminated the
> connection. Possible causes for this include server problems, network
> problems, or a long period of inactivity. Account: 'Natasha@Neck', Server:
> 'mail.addr.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number:
> 0x800CCC0F"
>
> This account sends just fine.
>
> I believe that my problem has to do with security, as I mentioned the
> troubles in signing onto Hotmail and I've found some "https" sites will let
> me on but not let me complete transactions. And I note that the error message
> above mentions "SSL".
>
> Now, these are the relevant entries from the logs. The first here is from
> the Host ICS machine:
>
> Outlook Express 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
> POP3 Log started at 11/18/2004 12:00:59
> POP3: 12:01:12 [rx] +OK POP3 addr.com
> POP3: 12:01:12 [tx] USER misstwa2
> POP3: 12:01:12 [rx] +OK Password required for misstwa2.
> POP3: 12:01:12 [tx] PASS ********
> POP3: 12:01:13 [rx] +OK misstwa2 has 15 visible messages (0 hidden) in
> 307258 octets.
> POP3: 12:01:13 [tx] STAT
> POP3: 12:01:13 [rx] +OK 15 307258
> POP3: 12:01:13 [tx] LIST
> POP3: 12:01:13 [rx] +OK 15 visible messages (307258 octets)
> POP3: 12:01:14 [rx] 1 3736
> POP3: 12:01:14 [rx] 2 3731
> POP3: 12:01:14 [rx] 3 30637
> POP3: 12:01:14 [rx] 4 2918
> POP3: 12:01:14 [rx] 5 2779
> POP3: 12:01:14 [rx] 6 1490
> POP3: 12:01:14 [rx] 7 1737
> POP3: 12:01:14 [rx] 8 4204
> POP3: 12:01:14 [rx] 9 1907
> POP3: 12:01:14 [rx] 10 2934
> POP3: 12:01:14 [rx] 11 2727
> POP3: 12:01:14 [rx] 12 176392
> POP3: 12:01:14 [rx] 13 12222
> POP3: 12:01:14 [rx] 14 52019
> POP3: 12:01:14 [rx] 15 7825
> POP3: 12:01:14 [rx] .
> POP3: 12:01:14 [tx] UIDL 1
> POP3: 12:01:14 [rx] +OK 1 ADn"![i$#!$S>!!i7b"!
> POP3: 12:01:14 [tx] UIDL
> POP3: 12:01:14 [rx] +OK uidl command accepted.
> POP3: 12:01:15 [rx] 1 ADn"![i$#!$S>!!i7b"!
> POP3: 12:01:15 [rx] 2 ;&:"!(68!!U"E!!"Z5"!
> POP3: 12:01:15 [rx] 3 0E#"!'^""!HC"#!i0?"!
> POP3: 12:01:15 [rx] 4 MZ!"!h;!#!^3("!DZ9"!
> POP3: 12:01:15 [rx] 5 8Qi!!65n!!T<P"!f'o!!
> POP3: 12:01:15 [rx] 6 6~0"!W#`"!jb=!!(%6"!
> POP3: 12:01:15 [rx] 7 ]^b"!4aL"!4C@"!ScD!!
> POP3: 12:01:15 [rx] 8 g^/"!V&?!!T@]!!<$o!!
> POP3: 12:01:15 [rx] 9 0T*!!*H["!L"J!!"__!!
> POP3: 12:01:15 [rx] 10 j`K"!7$1!!*i\"!eQC!!
> POP3: 12:01:15 [rx] 11 @-?!!Z;f!!kn[!!3=o!!
> POP3: 12:01:15 [rx] 12 gn7"!&c@!!T]j!!J&1"!
> POP3: 12:01:15 [rx] 13 _:`!!50-"!FaB!!)9>"!
> POP3: 12:01:15 [rx] 14 RFF"!W58!!G'O!!6LP"!
> POP3: 12:01:15 [rx] 15 QS8!!Kh/"!92-"!kR-!!
> POP3: 12:01:15 [rx] .
> POP3: 12:01:15 [tx] QUIT
> POP3: 12:01:15 [rx] +OK Pop server at addr28.addr.com signing off.
>
> This next relevant log entry is from the client ICS machine, connecting to
> the same email account and server:
>
> Outlook Express 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
> POP3 Log started at 11/19/2004 14:44:25
> POP3: 14:44:26 [rx] +OK POP3 addr.com
> POP3: 14:44:26 [tx] USER misstwa2
> POP3: 14:44:26 [rx] +OK Password required for misstwa2.
> POP3: 14:44:26 [tx] PASS ********
> POP3: 14:44:26 [rx] +OK misstwa2 has 16 visible messages (0 hidden) in 43358
> octets.
> POP3: 14:44:26 [tx] STAT
> POP3: 14:44:27 [rx] +OK 16 43358
> POP3: 14:44:27 [tx] LIST
> POP3: 14:44:27 [rx] +OK 16 visible messages (43358 octets)
> POP3: 14:44:28 [rx] 1 1921
> POP3: 14:44:28 [rx] 2 2718
> POP3: 14:44:28 [rx] 3 2718
> POP3: 14:44:28 [rx] 4 2718
> POP3: 14:44:28 [rx] 5 2718
> POP3: 14:44:28 [rx] 6 2718
> POP3: 14:44:28 [rx] 7 2718
> POP3: 14:44:28 [rx] 8 2718
> POP3: 14:44:28 [rx] 9 2718
> POP3: 14:44:28 [rx] 10 2718
> POP3: 14:44:28 [rx] 11 2718
> POP3: 14:44:28 [rx] 12 2718
> POP3: 14:44:28 [rx] 13 2718
> POP3: 14:44:28 [rx] 14 2718
> POP3: 14:44:28 [rx] 15 2718
> POP3: 14:44:28 [rx] 16 3385
> POP3: 14:44:28 [rx] .
> POP3: 14:44:28 [tx] UIDL 1
> POP3: 14:44:28 [rx] +OK 1 Y@E"!CW_"!k?(#!ZV""!
> POP3: 14:44:28 [tx] UIDL
> POP3: 14:44:28 [rx] +OK uidl command accepted.
> POP3: 14:44:29 [rx] 1 Y@E"!CW_"!k?(#!ZV""!
> POP3: 14:44:29 [rx] 2 ,~<!!Mp~"!I'_"!n0,!!
> POP3: 14:44:29 [rx] 3 *OR"!?N$#!!XP!!F7%!!
> POP3: 14:44:29 [rx] 4 $fP!!l$)!!T-R"!#"]!!
> POP3: 14:44:29 [rx] 5 i`$#!6HU"!j(k!!'[G"!
> POP3: 14:44:29 [rx] 6 WVY"!H`:!!*22"!,4\!!
> POP3: 14:44:29 [rx] 7 flC"!>@b"!9B\"!7#V"!
> POP3: 14:44:29 [rx] 8 ;R5!!O2D"!D8i"!QY="!
> POP3: 14:44:29 [rx] 9 "0&!!T`Q!!b#Q"!K+0!!
> POP3: 14:44:29 [rx] 10 $S<!!,pk"!\^_!!]L9!!
> POP3: 14:44:29 [rx] 11 ~@c!!\el!!J\7!!m%+"!
> POP3: 14:44:29 [rx] 12 Uj_!!Sl&#![5Q"!WcL!!
> POP3: 14:44:29 [rx] 13 ~aG"!bin"!)cc!!)@l!!
> POP3: 14:44:29 [rx] 14 QAY"![N7!!-(I"!9a2!!
> POP3: 14:44:29 [rx] 15 WX'#!Vf&#!-^~!!"BQ!!
> POP3: 14:44:29 [rx] 16 %E0!!mGJ!!Dm+"!h3""!
> POP3: 14:44:29 [rx] .
> POP3: 14:44:29 [tx] RETR 1
> POP3: 14:44:29 [rx] +OK 1921 octets
>
> It is at this point that I get the error message: "Your server has
> unexpectedly terminated the connection. Possible causes for this include
> server problems, network problems, or a long period of inactivity. Account:
> 'Natasha@Neck', Server: 'mail.addr.com', Protocol: POP3, Port: 110,
> Secure(SSL): No, Error Number: 0x800CCC0F"
>
> Now again, these emails can be accessed on any other machine with the
> account/server information. And this account can SEND emails but it will not
> receive. It also appears it can access emails on Hotmail. BUT I cannot log
> into Hotmail via the web. And MSN messenger will not signon.
>
> And although I am able to login to some 'https' websites, certain, what I
> would regard as higher security, activities do not go through, they just hang
> -- much like Outlook Express does when pulling down these emails.
>
> I'm suspecting some security related difference between the ICS Host and
> client, but I've no idea what. Little has changed on the client, except
> becoming a client.
>
> Any ideas are more than welcome.
>
> ~Jeff
>
>
>
> "Michael Santovec" wrote:
>
>> Timeouts while downloading mail are often caused by anti-virus software set to scan
>> e-mail.  Disable the e-mail scanning.
>>
>> A firewall could be the cause of your MSN Messenger problem.   This might also be 
>> related
>> to your OE problem.
>>
>> -- 
>>
>> Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

Relevant Pages

  • Re: ICS client and Outlook Express: Unable to download messages ke
    ... server so she can later pull it down at home. ... But that server is working fine on the host ICS computer. ... identified as to the number of emails to download and begin downloading. ... Back on the Host ICS computer that exact same email account, same server, ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: ICS client and Outlook Express: Unable to download messages ke
    ... The Mail Server resides on the ICS host machine, ... > identified as to the number of emails to download and begin downloading. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: ICS client and Outlook Express: Unable to download messages ke
    ... Does it seem to go through the download and nothing appears in the Inbox or what? ... One machine is an ICS Host, the other the client through a Linksys ... > accounts in Outlook Express on each machine. ... >> The Mail Server resides on the ICS host machine, ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: ICS client and Outlook Express: Unable to download messages ke
    ... >> UIDs and found that they had all previously been downloaded and so decided to download ... >> that HOST PC found, checking the UIDs, at least the first message was one that the PC ... To test this, in OE check Tools, Options, Maintenance, Store Folder ... >> to track previously downloaded messages when you leave messages on a POP3 server ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Duplication of e-mail
    ... outlook can read the local cache. ... > addresses) on the host server and each has a password. ... I have them all set to download ...
    (microsoft.public.outlook)