Re: ICS client and Outlook Express: Unable to download messages ke

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

From: Michael Santovec (michael_santovec_at_prodigy.net)
Date: 11/18/04 

Date: Thu, 18 Nov 2004 11:32:01 -0800

Timeouts while downloading mail are often caused by anti-virus software set to scan
e-mail. Disable the e-mail scanning.

A firewall could be the cause of your MSN Messenger problem. This might also be related
to your OE problem. 

-- 
Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
"jtynes" <jtynes@discussions.microsoft.com> wrote in message 
news:88DB9BAA-8344-49BE-892D-CC09619B003B@microsoft.com...
> Mike,
>
> Okay. I'll do that. But in the interim I've made one other discovery. The
> client ICS machine cannot log onto MSN Messenger, something it could do prior
> to this change in configuration. And you cannot login to Hotmail via the web.
>
> But you can still access your Hotmail from within Outlook Express; it
> downloads and everything.
>
> I'll also note, before I post any log data I glean, that it accesses the
> addr account/s, notes the number of emails and their total size and begins
> the download, showing one progress bar or maybe a couple. But then it just
> sits there at that point, never moving until it flashes an error (number I'll
> report when I post log info) that says it timed out.
>
> Maybe that new info will cast some light while I get a log of activity.
>
> ~Jeff
>
> "Michael Santovec" wrote:
>
>> What exactly happens on the problem PC when you try to download mail?  Any error 
>> message?
>> Does it seem to go through the download and nothing appears in the Inbox or what?
>>
>> To see what might be going on, create a POP3 log for each PC when attempting to 
>> download
>> mail.
>> To create an POP3.log In OE5+, go to Tools, Options, Maintenance, Troubleshooting, Mail
>> You may need to close OE after doing the send for the log to get written to disk.
>> The log will be in the Store Folder which is listed in Tools, Options, Maintenance, 
>> Store
>> Folder.
>>
>> -- 
>>
>> Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
>

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