Re: Restoring folder & files Help PLEASE

From: Steve Cochran (scochran_at_oehelp.com)
Date: 11/12/04 

Date: Fri, 12 Nov 2004 08:39:33 -0500

Copy the dbx files you backed up to a blank directory. Then clear their
read only attribute. Then in OE go to File | Import | Messages and point to
that directory.

If that doesn't work, then see point 4 below.

steve

"Vaughn" <vaughn.lu***@ntlworld.com> wrote in message
news:UIPkd.546$Dn2.233@newsfe5-win.ntli.net...
> Hope this is the correct group, but if not please redirect me.
>
> I recently was forced to do a full rebuild of my system.
>
> Before doing so I backed-up all of me *.dbx files I wished to keep, hoping
> that after the rebuild I could restore these to their correct place, and
so
> not loose any data.
>
> I could not use the export messages function, as I had nowhere to export
> them to, or so I think.
>
> Problem is now that even after restoring them, restoring them to another
> folder, and copying them to their correct place, they do not seam to work.
> As the restore goes through its process, the file, and folder names are
> given correctly, but on opening the explorer window, they are not shown.
>
> I am stumped, is there any way of retrieving this data, or is it lost
> forever??
>
> Any help offered, will be most gratefully appreciated, and for now thanks
> for reading, and possibly offering help.
>
> Cheers Vaughn
>
>

1. Don't open attachments.

Most computer infections are the result of the user opening email
attachments. The

attachment usually contains a virus or worm or trojan that infects the
system when it is

opened.

Because of this tendency of attachments to infect, Microsoft has now set OE
to block all

attachments. See
these articles for explanations:

Cannot Open E-Mail Attachments in Outlook Express After You Install SP1
http://support.microsoft.com/?kbid=329570

OLEXP Using Virus Protection Features in Outlook Express 6 (Q291387)
http://support.microsoft.com/support/kb/articles/Q291/3/87.ASP

Note that Microsoft does not send security patches in email. See this
article:
http://www.microsoft.com/technet/security/news/patch_hoax.asp

If you choose to adjust OE to allow attachments, make sure you save the
attachment to

disk first and then scan it with your antivirus software.

The most significant thing you can do to prevent such infections, is to
educate yourself

on what attachments may constitute a threat to your system, and never open
any such

attachments, no matter who they are from.

2. Turn off Background Compaction. (Note that with WinXP SP2, this feature
is already

disabled.)

When a message is deleted, moved or marked as read in an OE message file
(dbx), then

wasted space is generated in that file, and the folder must be compacted to
remove that

wasted space.

By default, OE turns on a feature under Tools | Options | Maintenance called
"background

compaction", which turns itself on if the folders in your message store get
too much

wasted space. This feature uses 100% CPU time and slows down your system,
while it is

active. In addition, if the process is somewhat interrupted, then the
entire message

store can become corrupt.

To prevent such corruption, turn off background compaction under Tools |
Options |

Maintenance for each Identity you have, and then compact manually and
frequently using

File | Folder | Compact all. This will make OE more stable.

3. Turn off email scanning in your antivirus software.

Antivirus software invades the Outlook Express program to try and intercept
(incoming

and, in some cases, outgoing) messages that might contain virus.

The problem with this approach is that the antivirus software can trigger
the destruction

of an entire message folder or the entire message store, when it attempts to
remove a

message containing a potential virus.

To prevent the possibility of such destruction occuring, turn off email
scanning in your

antivirus software. You will still be protected against infection. If you
attempt to

open a message attachment containing a potential virus, then your antivirus
software will

recognize that your are attempting to infect your system, and will block you
from doing

so. The best practice on the user's part is to save an attachment to disk
and then scan

it with the antivirus software prior to opening it. Messages opened
themselves (if you

have the latest security updates from Windows Update) will not infect your
system -- only

attachments.

You do not need additional email scanning on top of your system being
continuosly scanned

by antivirus software, so turn off email scanning to prevent destruction of
your message

store.

>From a post by Frank Saunders:

From
http://service1.symantec.com/SUPPORT/nav.nsf/df0a595864594c86852567ac0063608c/65434372961

d321d8825687f000003f8?OpenDocument&src=tr&Highlight=0,email,protection

Disabling email protection does not leave you vulnerable to viruses and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files, including
email, as they are saved to your hard drive. As long as you keep your virus
definitions up to date with LiveUpdate, and keep Auto-Protect enabled and
set to scan files as they are created or downloaded, your system is fully
protected.

4. Recovering lost messages.

The most significant contributors to lost messages are described in points 2
and 3 above.

 Turn these options off to prevent message store corruption.

If you do lose your messages, you can try using my DBXtract program to
attempt to recover the lost messages. Note that dbx files are hidden in
Windows 2000 and Windows XP.
http://www.oehelp.com/DBXtract/

Alternatively one can also use DBXpress, which is faster and more accurate
than DBXtract,
 and it also has the capability of reading directly from the disk and
bypassing the file

system.
http://www.oehelp.com/DBXpress/

If you have upgraded your version of IE and OE or your OS version, and all
your messages are lost, then see this article (note that the technique in
the article does not only apply to the issue addressed in the article
title):

OLEXP: Mail Folders, Address Book, and E-mail Messages Are Missing After You
Upgrade to Microsoft Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;313055

If File | Import | Messages does not work, ignore the error message, which
is erroneous in itself, and try one of the following techniques to get your
messages back:
a. Right click on each dbx file or a selection of them and go to Properties
and clear the read only attribute of the files. Then try File | Import |
Messages again.
b. Import the dbx files individually. See the last paragraph on this page
for how to do that:
http://www.oehelp.com/backup.aspx
c. As a last resort use DBXtract or DBXpress
http://www.oehelp.com/DBXtract/ or http://www.oehelp.com/DBXpress/

See also: http://www.insideoe.com/problems/bugs.htm#mailgone

5. How does one reinstall IE and OE?

This article seems to work for other OSs than just XP:

How to Reinstall or Repair Internet Explorer and Outlook Express
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q318378

See point 11 below first.

6. How does one backup and restore or transfer OE messages and settings:

See: http://www.insideoe.com/backup/index.htm
      http://www.oehelp.com/backup.aspx

Note that there is also a link in this article to MVP David Guess's free
OEBackup programs (www.oehelp.com/OEBackup/)

7. Links in email don't work:

see the links on this page

http://www.oehelp.com/

8. Outlook Express is slow.

See the various performance issues and how to address them on this page:

http://www.insideoe.com/problems/performance.htm

9. Outlook Express won't start.

This is usually due to a conflict between what is recorded in the registry
and what is in the message store. Often, one can fix this problem by
deleting folders.dbx. If that doesn't work, then try moving all the dbx
files to another directory and see if that fixes it. Alternatively, see
these articles and also point 4 above:

http://www.insideoe.com/problems/performance.htm#nostart

http://support.microsoft.com/support/kb/articles/q245/4/19.asp

10. Address book information:

see The Windows Address Book

http://www.insideoe.com/files/wab.htm

11. Installation issues:

Most of the problems with a faulty installation are due to other programs
running during the install and interfering with the updating of necessary
files. Antivirus software is notorious for this. To minimize such
interference, in Win98, WinMe, and WinXP go to Start | Run and type msconfig
and disable all startup items and non Microsoft services. Then reboot.
Then proceed with the installation. Startup items can then be re-enabled.

For additional info see:

Win98:
http://support.microsoft.com/default.aspx?scid=kb;en-us;281965&Product=w98
WinXP:
http://support.microsoft.com/default.aspx?scid=kb;en-us;310560&Product=winxp

Since Win2000 does not have msconfig, one has to manually go to this
registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

You can export this key and then delete all values under it. Then disable
all antivirus services under Computer Management | Services and then reboot.
Then install. After the installation you can import the key back into the
registry to restore the values and re-enable the services.

12. Screening unwanted email and Spam

Everybody gets unwanted email these days. Much of this email is either
trying to sell you something you probably don't want or else is trying to
infect you with a virus via an email attachment. What can you do?

a. Never open an attachment. First save an attachment to disk and then
scan it with your antivirus software to ensure it is not infected (make sure
your antivirus software definitions are up to date). If the attachment is
from someone you don't know, don't even bother opening it. Its not worth
it. See also point 1 above.

b. Screen email. Disable the Preview Pane (you can put a button on the
toolbar to turn this on and off). Then go to View | Columns and enable most
of the headers. That way you can scan the headers and pick out the various
obvious unwanted mail. Once you find messages that you don't want to open,
select the headers of those messages without opening the messages and
perform a Shift-Delete to permanently remove them from the folder. Once
they are removed, they will no longer be accessible, so don't do this on
messages you might wish to keep.

c. On messages left that might be worth opening, go to Tools | Options |
Read and check the box that says "read all messages in plain text"
(available only with IE6 SP1 or WinXP SP1 and higher). Reading in plain
text prevents any returns to the spammer's server, so your email address
cannot be validated in that fashion. In addition, it prevents malformed or
malicious HTML code from executing. If you find the message is worth
viewing as HTML, then you can go back to Tools | Options | Read and uncheck
the option to read in plain text only and then reopen the message to view it
as HTML (note that you can put this button on a toolbar with OETool
(www.oehelp.com/OETool/). You can also use OETool to view the message
details without

having to open the message. You can also use the "Compact Current Folder"
button after

deleting to shrink the file size.

d. If you get unwanted email repeatedly from the same source, you can set
up message rules to block out some of these messages. See the help file in
OE and also

http://www.insideoe.com/tips/rules.htm

and

http://www.mindspring.com/~oe_oh/message_rules.htm.

e. If you find a message that is spam and that offends you or is deceptive,
go to Message | Forward as attachment and send it to uce@ftc.gov .

The US Federal Trade Comission is launching a major crackdown on deceptive
and offensive spam. Visit their site at www.ftc.gov/spam for more info.

13. Messages appear blank

>From a post by Frank Saunders:

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press <Enter>
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using method 2 in this
article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.

14. Issues with WinXP SP2.

For general information on WinXP SP2 see:

Windows XP Service Pack 2 Resources for IT Professionals
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/winxpsp2.mspx

For Internet Explorer changes with SP2 see:

Changes to Functionality in Microsoft Windows XP Service Pack 2: Part 5:
Enhanced

Browsing Security
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2brows.mspx

883256 - How to manage Internet Explorer add-ons in Windows XP Service Pack
2
http://support.microsoft.com/default.aspx?scid=kb;EN-US;883256

For Outlook Express changes with SP2 see:

Use the New Security Improvements in Outlook Express
http://www.microsoft.com/windowsxp/using/web/sp2_oe.mspx

Changes to Functionality in Microsoft Windows XP Service Pack 2
   Part 4: Email Handling

http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2email.mspx

Microsoft Outlook Express and Microsoft Windows XP Service Pack 2: Several
Problems or

Superior Protection?
http://www.microsoft.com/windows/IE/community/columns/oeandsp2.mspx

Also:

835935 - Release notes for Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;835935

Changes to Functionality in Microsoft Windows XP Service Pack 2Part 1
Introduction
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2chngs.mspx

842242 - Some programs seem to stop working after you install Windows XP
Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;842242

884130 - Programs that may behave differently in Windows XP Service Pack 2
http://support.microsoft.com/?kbid=884130

I've left off some issues, but I believe these address the most
common problems that users encounter with OE. In addition, please check the
websites of the individual OE MVP's that address other issues not listed
here:

Tom Koch:
http://www.insideoe.com/

David Guess
http://www.mindspring.com/~oe_oh/

Jim Pickering
http://home.comcast.net/~jimpickering/

Frank Saunders
http://www.fjsmjs.com/OE/index.htm

and my site at http://www.oehelp.com

If you don't find your problem addressed, then feel free to post a question
in these newsgroups and we will be more than happy to respond and attempt to
help. Just go to Tools | Accounts | Add | News and add msnews.microsoft.com
as a

newsserver and then you can address your question to the appropriate
newsgroup.