Re: IE /Outlook Express problem

From: Fridgeman (Fridgeman_at_discussions.microsoft.com)
Date: 11/06/04 

Date: Fri, 5 Nov 2004 18:30:01 -0800

Robert Aldwinckle
Robert checked through most of the items you suggested. Did not have the
Drwatson Log. checked the event viewer as suggested. Found a number of Re
faults which I believe are related to this problem all give the following
error fault "Faulting application MSIMN.EXE ver 6.0 2900." followed by
         "Faulty module NTDLL.DLL version 5.1.2600.2180"
         "Fault address 0x0000316c"
I am not a computer expert by any stretch of the imagination, this means
nothing to me does it give you any clue as to what could be happening.
Regards
Fridgeman

"Fridgeman" wrote:

> Good Morning Frank.
> Have followed your suggestions, including running CW Shredder, AdAware,
> Spybot, Registry medic, Easy Clean, Cleaned all files and defragged HD. I am
> running XP Home with SP-2. all above programs are up to date as of Nov 3.
> Still getting the same results as above, including the Dr Watson bit.
> Regards
> Fridgeman
>
> "Frank Saunders, MS-MVP IE/OE" wrote:
>
> > "Fridgeman" <Fridgeman@discussions.microsoft.com> wrote in message
> > news:1CC75206-AC9B-4FC9-995A-1A71D2CD6E2C@microsoft.com
> > > Keep getting following error message "IE / Outlook express has
> > > encountered a problem and needs to close down. we are sorry for the
> > > inconvenience. Close box and then get the following "Dr Watson
> > > Postmortem debugger has a problem and needs to close. I have gone
> > > through a lot of online windows/Outlook/IE sites cannot find an
> > > answer. Have run AD-Aware--Spybot--Registry medic. McAfee Avent
> > > Stinger Macfee Virus program. have XP Home. SP-2 installed all
> > > sucuriy activated.
> > > At this point I am lost, would appreciate any help
> > > Thanks
> >
> > Ad-aware and Spybot S & D often aren't enough. See
> > Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
> > http://mvps.org/winhelp2002/unwanted.htm
> >
> > Note that AdAware and SpyBot S & D will each catch some things the other
> > won't. Also, each needs to be updated with the program's update function
> > before every use, even when just downloaded. There's also a lot more to do
> > than just those two programs. CWShredder is also available here:
> > http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
> > **Post your HijackThis log to
> > http://forums.spywareinfo.com/ or the Spyware forum at
> > http://forum.aumha.org/ for expert analysis, not here.**
> > Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
> > may be found on this page:
> > http://aumha.org/a/parasite.htm.
> > CAUTION!!!!! Before you try to remove spyware using any of the programs
> > below, download a copy of LSPFIX from any of the following sites:
> > http://www.cexx.org/lspfix.htm
> > http://www.spychecker.com/program/winsockxpfix.html
> > (if your OS is Win2k or XP) The process of removing certain malware may kill
> > your internet connection. If this should occur, this program, LSPFIX, will
> > enable you to regain your connection.
> >
> > If nothing there helps, please post back to this thread.
> >
> > --
> > Frank Saunders, MS-MVP, IE/OE
> > Please respond in Newsgroup only. Do not send email
> > http://www.fjsmjs.com
> > Protect your PC
> > http://www.microsoft.com/security/protect/
> >
> >
> >