Re: IE /Outlook Express problem
From: Robert Aldwinckle (robald_at_techemail.com)
Date: 11/06/04
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Date: Fri, 5 Nov 2004 20:02:55 -0500
>> > Keep getting following error message "IE / Outlook express has
>> > encountered a problem and needs to close down. we are sorry for the
>> > inconvenience. Close box and then get the following "Dr Watson
>> > Postmortem debugger has a problem and needs to close.
Try looking at some diagnostics?
First of all find out which programs are associated with all those
message windows. E.g. use Task Manager's Applications tab
and right-click, Go to Process on the appropriate task entry.
Unfortunately there are too many programs called "Dr Watson".
It almost sounds as if you are running drwatson.exe which is not
what you want. It's for debugging 16-bit apps. But I don't think
that it would be trying to intercept msimn.exe anyway. The initial
error window should be is dw.exe so if it is getting an error itself
it may also be displaying messages about Dr Watson. You can
disable that if you like
<title>KB276550 - Description and availability of Internet Explorer Error Reporting tool</title>
BTW if you are seeing the dialog pictured in that article please
use the click here link and capture the Error Signature.
(E.g. drag your mouse over the error text and press Ctrl-c)
I'm hoping that the second message is more likely to be a misinterpretation
of what it really should be. After you press Send Error normally
in NTx drwtsn32.exe will intercept the crash and append to its log.
Depending on its options the error message displayed may be
different and it may take some time for it to process the crash.
Do you have a drwtsn32.log of this problem?
If so, capture the Stack Back Trace of the crashing task.
The crashing task is identified by FAULT -> prefixed to the crash address.
The Stack Back Trace of the crashing task gives you information about
the callers as well as the module the crash occurred in.
If you don't have a drwtsn32.log look in the Event Viewer,
Applications tab for any entries which correspond with the symptoms.
One possibility is that you do have drwtsn32 active but some of its
resources are not available, e.g. too big drwtsn32.log, not enough
disk space for a crash dump (if checked), etc. Run... drwtsn32
to see what options you are using.
Is some other debugger installed? E.g. Visual Studio or other.
You can reinstate drwtsn32 by Run... drwtsn32 -i
HTH
Robert Aldwinckle
--- "Fridgeman" <Fridgeman@discussions.microsoft.com> wrote in message news:92BB94DF-ECB0-4E24-90E3-C9CC928E4090@microsoft.com... > Good Morning Frank. > Have followed your suggestions, including running CW Shredder, AdAware, > Spybot, Registry medic, Easy Clean, Cleaned all files and defragged HD. I am > running XP Home with SP-2. all above programs are up to date as of Nov 3. > Still getting the same results as above, including the Dr Watson bit. > Regards > Fridgeman > > "Frank Saunders, MS-MVP IE/OE" wrote: > >> "Fridgeman" <Fridgeman@discussions.microsoft.com> wrote in message >> news:1CC75206-AC9B-4FC9-995A-1A71D2CD6E2C@microsoft.com >> > Keep getting following error message "IE / Outlook express has >> > encountered a problem and needs to close down. we are sorry for the >> > inconvenience. Close box and then get the following "Dr Watson >> > Postmortem debugger has a problem and needs to close. I have gone >> > through a lot of online windows/Outlook/IE sites cannot find an >> > answer. Have run AD-Aware--Spybot--Registry medic. McAfee Avent >> > Stinger Macfee Virus program. have XP Home. SP-2 installed all >> > sucuriy activated. >> > At this point I am lost, would appreciate any help >> > Thanks >> >> Ad-aware and Spybot S & D often aren't enough. See >> Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines >> http://mvps.org/winhelp2002/unwanted.htm >> >> Note that AdAware and SpyBot S & D will each catch some things the other >> won't. Also, each needs to be updated with the program's update function >> before every use, even when just downloaded. There's also a lot more to do >> than just those two programs. CWShredder is also available here: >> http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip >> **Post your HijackThis log to >> http://forums.spywareinfo.com/ or the Spyware forum at >> http://forum.aumha.org/ for expert analysis, not here.** >> Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder >> may be found on this page: >> http://aumha.org/a/parasite.htm. >> CAUTION!!!!! Before you try to remove spyware using any of the programs >> below, download a copy of LSPFIX from any of the following sites: >> http://www.cexx.org/lspfix.htm >> http://www.spychecker.com/program/winsockxpfix.html >> (if your OS is Win2k or XP) The process of removing certain malware may kill >> your internet connection. If this should occur, this program, LSPFIX, will >> enable you to regain your connection. >> >> If nothing there helps, please post back to this thread. >> >> -- >> Frank Saunders, MS-MVP, IE/OE >> Please respond in Newsgroup only. Do not send email >> http://www.fjsmjs.com >> Protect your PC >> http://www.microsoft.com/security/protect/ >> >> >>
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