Re: Unable to use OExp after installing ... and then after un-installing Norton AV 2005 ... all SSL based traffic hosed ?
From: PA Bear (PABear_at_mvps.org)
Date: 11/05/04
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Date: Fri, 5 Nov 2004 04:25:44 -0500
I would replace the "old identity" immediately with a new Named Identity.
Import messages into the new identity and then delete the old one.
-- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) Bill Woodruff wrote: > Dear PA Bear, > > Thanks, again, for taking your time to write ! I did try your suggestion > and did create a new "identity" and had the same problem afterwards. After > (having completely removed Norton 2005) editing the registry and setting > the flags to indicate IE 6 and OE were not installed, then removing them, > then re-instaling them, for unknown reasons (this morning) OE started > working again using my old "identities." > > Yes, I had already disabled background compaction, and already turned off > Norton's e-mail scanning ... those were the first things I tried before > throwing in the towel and completely un-installing Norton SystemWorks > 2005. > > About one of ten accesses now I get the old error message again. > > thanks, Bill > > PA Bear wrote: >>>> You asked if I created a new "identity" : if by that you mean did I >>>> go to Tools/Accounts and set up a new Mail account, the answer is >>>> yes. Entering the same valid login and server information on the >>>> new account and >>>> trying to read POP mail resulted in the same error code >>> >>> No, I did not mean a new Mail account, I meant what I said: A new >>> identity. It would appear that your current identity is damaged: You >>> can uninstall/reinstall OE till the cows come home but if the >>> identity is damaged, the problems will persist. >>> >>> Try one or more of your accounts in a new Named Identity >>> (File>Identities>Add new identity). Assuming all is well, import >>> messages from the old Identity before deleting it >>> (File>Identities>Manage Identities). >>> >>> Don't use Inbox or Sent Items to archive messages. Move them to >>> local folders created for this purpose. >>> >>> Disable Background Compacting [N/A in SP2] and frequently perform a >>> manual compact of all OE folders while "working offline". More at >>> http://www.insideoe.com/files/maintain.htm. >>> >>> Your anti-virus application's email scanning feature can also cause >>> such corruption. Disable it. It provides no additional protection. >>> -- >>> ~Robear Dyer (PA Bear) >>> MS MVP-Windows (IE/OE) >>> >>> Bill Woodruff wrote: >>>> [ Windows XP Pro, IE 6 with all lastest upgrades and security >>>> patches, I do >>>> not have the latest Windows XP Service pack (2) installed ] >>>> >>>> Thanks for responding. I was already aware of that link. After >>>> going into the registry and setting the flag to indicate Outlook >>>> Express was un-installed, I then went into Windows Set Up and un- >>>> installed Outlook Express, and then re-installed it. The problem >>>> persisted. >>>> >>>> You asked if I created a new "identity" : if by that you mean did I >>>> go to Tools/Accounts and set up a new Mail account, the answer is >>>> yes. Entering the same valid login and server information on the >>>> new account and >>>> trying to read POP mail resulted in the same error code. >>>> >>>> Interestingly, even after re-installing Outlook Express, when I >>>> boot the machine it brings up a dialogue that indicates Outlook >>>> Express is not installed. Perhaps I have to manually edit the >>>> registry again to indicate it is installed ? Seems strange that re- >>>> installing would not reset the registry flag. >>>> >>>> I am still unable to receive POP e-mail for the third day. I have >>>> completely >>>> un-installed all of Norton SystemWorks 2005, turned off my >>>> firewall, done everything but uninstalled Internet Explorer 6. I >>>> live in an Asian country and access the web over relatively slow >>>> dial-up; I am trying to avoid having to re-download all the IE >>>> patches and updates again. >>>> >>>> I guess the next step is to un-install IE 6 ? >>>> >>>> Can you think of any settings for IE that might affect SSL >>>> behavior. To me the fact that I can't use GoDaddy's webmail service >>>>> it won't load the page with an error perhaps related to SSL >>>> indicates my problem is with SSL. >>>> >>>> thanks, Bill >>>> >>>> PA Bear wrote: >>>>>>> 3. Followed suggestion on one of the messages here to set up a >>>>>>> new e-mail account and try again. Failed. >>>>>> >>>>>> Did you try setting up a new Identity? >>>>>> >>>>>> But I suppose that's moot now. >>>>>> >>>>>> Repair or Reinstall IE/OE in WinXP >>>>>> http://support.microsoft.com/?kbid=318378 >>>>>> -- >>>>>> ~Robear Dyer (PA Bear) >>>>>> MS MVP-Windows (IE/OE) >>>>>> >>>>>> >>>>>> Bill Woodruff wrote: >>>>>>> 1. After installing Norton AV 2005 : unable to receive e-mail via >>>>>>> GoDaddy hosted domain mail. >>>>>>> >>>>>>> The connection to the server has failed. Account: >>>>>>> 'newDotscienceMail', Server: 'mail.dotscience.com', Protocol: >>>>>>> POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error >>>>>>> Number: 0x800CCC0E >>>>>>> >>>>>>> But able to use News and Web Browser IE 6. Unable to access e- >>>>>>> mail through the web based e-mail service off GoDaddy's home >>>>>>> page. So assume I am having some problem with SSL. Also tried >>>>>>> Mail2Web with no success. >>>>>>> >>>>>>> 2. Read messages on this newsgroup and followed links to various >>>>>>> MS and other sites, and checked OExp Mail accounts for correct >>>>>>> port numbers. >>>>>>> >>>>>>> 3. Followed suggestion on one of the messages here to set up a >>>>>>> new e-mail account and try again. Failed. >>>>>>> >>>>>>> 4. Per suggestion on MS link posted on message here Went into >>>>>>> Registry and set flag so OExp is seen as "un-installed." Went to >>>>>>> Windows Update Site, but no option to re-install Outlook Express >>>>>>> presented. Assume I'll have to re-install it from original OS CD >>>>>>> ? >>>>>>> >>>>>>> Appreciate any suggestions ! >>>>>>> >>>>>>> thanks, Bill
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