Re: Outlook Express works intermittently, setup behind school board firewall

From: niteowl (niteowl_at_NOniteowlproductionsSPAM.com)
Date: 10/30/04 

Date: Sat, 30 Oct 2004 19:36:46 -0400

On Sat, 30 Oct 2004 18:08:16 -0400, "PA Bear" <PABear@mvps.org> wrote:

>niteowl wrote:
>>>>>>>> I was on the phone to the school's tech people, and they don't
>>>>>>>> support using Outlook Express, though they say it should work
>>>>>>>> okay, the ports necessary are open, and I have been able to
>>>>>>>> occasionally retrieve and send hotmail using Outlook Express, but
>>>>>>>> usually only one or two, then I get an error window, but it gives
>>>>>>>> me NO information, just says there was an error.
>>> <snip>
>>>
>>> Has the Hotmail account *ever* been configured and working in OE before
>>> this?
>>
>> it had never been setup before, they were using their own mail server,
>> but the principal uses Hotmail and I was trying to set it up for him
>> through Outlook Express. I have had it working for him, but not rea
>> regularly.
>
>Effective 27 Sept-04, MSN/Hotmail discontinued free Hotmail access in OE and
>OL. Unless the account had been running in OE/OL before that date, user
>must subscribe to Hotmail Plus (US$19.95/year) for such access. Accounts
>running in OE/OL prior to that date will continue to have free acess until
>Mar/Apr-05.

ah, okay, well that might be it then... though I did get it to work a
couple of times, it must have been a fluke then...

>> I called the school tech people and they said that no one uses Outlook
>> Express and they didn't know much about it, but that nothing in the
>> firewall configuration should be blocking it, and the fact that I
>> could get it working sometime supports that.
>>
>> at first it would not connect at all, so I ran the setup for a new
>> mail account, then I ran the windows update from MS and installed all
>> critical updates, but did not install SP2, after that it worked a
>> couple of times, meaning I could bring in headers, download a message
>> and create a message and send it. I have it set NOT to automatically
>> download messages, I also have it set for plain text.
>>
>> BUT, most of the time, when I open OE, it brings in the headers
>> (inbox) and then it will not download specific messages, I get an
>> error saying it could not, I don't remember the exact error message,
>> and then when I try to create a new outgoing message all I get is an
>> error box that pops up, saying there is an error, but no other infor
>> is available.
>>
>> It also appears to have frozen in that I can't view other folders, it
>> seems stuck on the inbox.... so it perhaps I'm losing connectivity for
>> some reason... but all other internet functions are working fine.
>
>1. Have the user access the account online and clean out Inbox and all other
>folders.
>
>2. Create a new Named Identity and try the account in it. Assuming all is
>well, import any messages from the local folders of the old identity and
>then delete the old identity. (Don't bother with any messages in Hotmail
>folders.)

create this new identity online or in OE? seems like you mean in OE
but not sure.

>>> If a proxy is in use (not unknown or unexpected in a school setting),
>>> Hotmail will not be accessible in OE, even if it *had* been before
>>> connecting via the school's internet connection.
>>
>> I'm sure they use a proxy too, but as I'm not that familiar with XP
>> I'm not sure how to find out what those settings are. Tell me and
>> I'll be happy to find it.
>
>Check IE connection settings at IE Tools>Internet
>Options>Connections>LAN>...

okay, will check it out Monday

>>> Uninstalling/reinstalling or repairing OE is not called for and won't fix
>>> the problem.
>>
>> I used the Add/Remove function to uninstall OE and the update for it,
>> and though it now no longer shows in the Add/Remove list, the shortcut
>> is still on the menu and it still opens then clicking on it!
>>
>> Is this normal behavior or is there something wrong with the
>> installation?
>
>What entry did you use to uninstall OE? CrystalBallİ sez you just
>uninstalled an OE update:

I uninstalled both Outlook Express AND the update, and OE would still
open up.. I then went to the windows update site and reinstalled the
update and even though OE is still not showing it installed the
update, which I then later uninstalled again.... so now I have no
reference to OE in the Add/Remove list.

>OE Help>About> What version is displayed here? More importantly, in the
>lower box of Files, what version is MSOE.DLL?

Help/about = v6, and I don't know what version the MSOE.DLL is, I'll
check that on Monday also.
>
>> so, what can I do now... step by step info.. as I'm not familiar with
>> XP.. I'm a win98se man. ;-)
>
>As much as I admire your fortitude (you're sure learning a lot about XP
><w>), perhaps it'd be best to let the user or someone more familiar with
>WinXP take it from here.

Thanks, but I feel like I have to muddle through... it's getting
clearer as I work with it.. XP just puts things in different places
and different names than I'm used to it seems...

I appreciate the help getting me through this..

thanks and I will post my findings on Monday afternoon when I get back
home.

Have a great weekend!

niteowl

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