Re: Outlook Express works intermittently, setup behind school board firewall

From: niteowl (niteowl_at_NOniteowlproductionsSPAM.com)
Date: 10/29/04 

Date: Fri, 29 Oct 2004 11:44:47 -0400

On Fri, 29 Oct 2004 03:09:30 -0500, "Frank Saunders, MS-MVP IE/OE"
<franksaunders@mvps.org> wrote:

>"niteowl" <niteowl@NOniteowlproductionsSPAM.com> wrote in message
>news:r3g3o098ocadpdk2fiafhv3b7niudo18iv@4ax.com
>> Hi all,
>>
>> I was on the phone to the school's tech people, and they don't support
>> using Outlook Express, though they say it should work okay, the ports
>> necessary are open, and I have been able to occasionally retrieve and
>> send hotmail using Outlook Express, but usually only one or two, then
>> I get an error window, but it gives me NO information, just says there
>> was an error.
>>
>> I'm new to this system, so I'm still learning. They are using
>> WindowsXP Pro 2002, with the the Office 2002 or 2003 suite,
>>
>> I went to the update site and got all the critical updates with the
>> exception of the SP2 cause so many are having trouble with it.
>>
>> I am in as the system administrator and have tried removing Outlook
>> Express using the Add/Remove Programs, and while it does show that I
>> have removed it, when I click on the start menu link, it still comes
>> up and works, not well, but it works. I have it set NOT to download
>> the messages, so I get the headers, and sometimes it will download
>> when I ask it to but mostly it doesn't.
>>
>> After I tried removing it, was the first time it worked at all...
>> before that I couldn't even open a new mail message, just kept getting
>> an error window, but no info.. after I ran the update, it opened
>> brought in the headers for the mail, and would let me create a new
>> outgoing mail, but woudn't let me send at first, finally after a
>> couple of reboots it did let me send a couple of small emails.
>>
>> My idea was to remove OE, and then download and reinstall from the MS
>> site.. but I can't get rid of it... ?????? It is now no longer
>> listed in the Add/Remove list, but it's still on the system. I'm
>> baffled.
>>
>> This is a small charter school and as a parent volunteer I have some
>> experience but I'm not familiar with Windows XP or Outlook Express all
>> that much.
>>
>> Why won't it let me delete it so I can reinstall? and Where can I get
>> the program to reinstall.
>>
>> I'll be going back tomorrow morning to try again to get this working,
>> and I also will abe setting up a 3rd party ISP with a POP3 mail
>> account, so we'll see if it's mostly something with Hotmail or
>> something corrupt in the Outlook Express setup.
>>
>> btw, I created a new administraor profiile and the same challenges
>> happend in that profile, I never did get OE working in the new
>> profile. ???
>>
>> A couple of times I got and error saying the RAM was full maybe or the
>> disk was full, neither of which was true.
>>
>> ideas?
>>
>> Thanks in Advance
>> niteowl
>
>How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
>XP
>http://support.microsoft.com/?kbid=318378
>Make sure your anti-virus is turned off.

so how do I add it back now that it's not showing in the Add/Remove
list??? the article just said basically to edit the registry to allow
a reinstallation.. but not how to go about it. ????

and again, why is it still functioning if it's been removed?

thanks,
niteowl

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