Re: IE and Outlook Express Crashing After Update KB834707

From: Jim Pickering (jimp_at_mvps.0rg)
Date: 10/26/04 

Date: Tue, 26 Oct 2004 10:18:31 -0700

I'd try a visit to the Windows Update page and download and install all
updates marked as Critical for your operating system. 

-- 
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.
"Chris" <bizdrchris@yahoo.com> wrote in message 
news:30bcd169.0410252201.2354cbc2@posting.google.com...
> OE is 6.00.2800.1123 and MSHTML.DLL is 6.00.2800.1476
>
> I ran SFC and it found no errors.
>
>
> "Jim Pickering" <jimp@mvps.0rg> wrote in message 
> news:<#0oltvquEHA.2860@TK2MSFTNGP11.phx.gbl>...
>> Two more things that might help.  What is the version number of Outlook
>> Express as shown in the Help/About screen while in the program?  Second,
>> find the file, mshtml.dll and right click it to determine the version 
>> number
>> and advise.
>>
>> In the interim, you might try running SFC from the Start/Run line to 
>> verify
>> the integrity of Windows files (you may need the system setup CD for 
>> this).
>> -- 
>> Jim Pickering, MVP-Outlook Express
>> Please reply only to newsgroup.
>>
>>
>> "Chris" <bizdrchris@yahoo.com> wrote in message
>> news:30bcd169.0410242355.67864b2c@posting.google.com...
>> >I have Win 98SE.  I copied 5 error messages below.  I can't figure out
>> > how to copy the error msg text from IE (in the popup window that sends
>> > reports to Microsoft).
>> >
>> > MSIMN caused an invalid page fault in
>> > module MSHTML.DLL at 0167:635d7e23.
>> > Registers:
>> > EAX=00000008 CS=0167 EIP=635d7e23 EFLGS=00010246
>> > EBX=02bac3d0 SS=016f ESP=0056dd88 EBP=0056dda0
>> > ECX=02bac424 DS=016f ESI=02ba3980 FS=528f
>> > EDX=02bac3d0 ES=016f EDI=00000000 GS=0000
>> > Bytes at CS:EIP:
>> > 21 00 8b 45 fc 83 48 04 ff 83 7d f8 00 75 66 eb
>> > Stack dump:
>> > 00000000 02ba3980 00000000 00000000 00000000 02bac424 0056ddc0
>> > 635d5158 0056dde4 0056ddbc 00000001 00480424 00480294 ffffffff
>> > 0056de20 6360105b
>> >
>> >
>> > MSIMN caused an invalid page fault in
>> > module MSHTML.DLL at 0167:635d7e23.
>> > Registers:
>> > EAX=00000008 CS=0167 EIP=635d7e23 EFLGS=00010246
>> > EBX=021b0d20 SS=016f ESP=0056f078 EBP=0056f090
>> > ECX=021b0d74 DS=016f ESI=021b0cd0 FS=3f97
>> > EDX=021b0d20 ES=016f EDI=00000000 GS=0000
>> > Bytes at CS:EIP:
>> > 21 00 8b 45 fc 83 48 04 ff 83 7d f8 00 75 66 eb
>> > Stack dump:
>> > 00000000 021b0cd0 00000000 00000000 00000000 021b0d74 0056f0b0
>> > 635d5158 0056f1f4 0056f0ac 00000001 021b0338 021b02d0 ffffffff
>> > 0056f1d4 63697544
>> >
>> > MSIMN caused an invalid page fault in
>> > module MSHTML.DLL at 0167:635d7e23.
>> > Registers:
>> > EAX=00000008 CS=0167 EIP=635d7e23 EFLGS=00010246
>> > EBX=02c30d20 SS=016f ESP=0056df60 EBP=0056df78
>> > ECX=02c30d74 DS=016f ESI=02c30cd0 FS=3f1f
>> > EDX=02c30d20 ES=016f EDI=00000000 GS=0000
>> > Bytes at CS:EIP:
>> > 21 00 8b 45 fc 83 48 04 ff 83 7d f8 00 75 66 eb
>> > Stack dump:
>> > 00000000 02c30cd0 00000000 00000000 00000000 02c30d74 0056df98
>> > 635d5158 0056e0dc 0056df94 00000001 02c30338 02c302d0 ffffffff
>> > 0056e0bc 63697544
>> >
>> > MSIMN caused an invalid page fault in
>> > module MSHTML.DLL at 0167:635d7e59.
>> > Registers:
>> > EAX=e8e26018 CS=0167 EIP=635d7e59 EFLGS=00010286
>> > EBX=02ba5380 SS=016f ESP=03657b34 EBP=03657b58
>> > ECX=02ba53d3 DS=016f ESI=02ba53d3 FS=1357
>> > EDX=00000000 ES=016f EDI=68bd8802 GS=0000
>> > Bytes at CS:EIP:
>> > e0 02 03 c8 51 8b ce 89 45 f4 ff 52 08 85 c0 89
>> > Stack dump:
>> > e8e26018 02bb9b60 00000000 00000000 02bb9b60 02ba5380 e8e26018
>> > 02ba5380 03657e94 03657b75 00000000 02bb9b60 00000000 00000000
>> > 00000000 02ba53d4
>> >
>> > I also got this one when trying to open a folder on my HD:
>> >
>> > EXPLORER caused an invalid page fault in
>> > module MSHTML.DLL at 0167:635d7e23.
>> > Registers:
>> > EAX=00000010 CS=0167 EIP=635d7e23 EFLGS=00010246
>> > EBX=02750620 SS=016f ESP=008dda18 EBP=008dda30
>> > ECX=02750674 DS=016f ESI=02740fa0 FS=3f97
>> > EDX=027505c0 ES=016f EDI=00000008 GS=0000
>> > Bytes at CS:EIP:
>> > 21 00 8b 45 fc 83 48 04 ff 83 7d f8 00 75 66 eb
>> > Stack dump:
>> > 00000000 02740fa0 02740fa0 00000000 00000000 02750674 008dda50
>> > 635d5158 008dda88 008dda4c 00000001 02740350 ffffffff ffffffff
>> > 008ddacc 635df525
>> >
>> >
>> > "Jim Pickering" <jimp@mvps.0rg> wrote in message
>> > news:<OB#4DMhuEHA.908@TK2MSFTNGP11.phx.gbl>...
>> >> Might review this article for some possible help.  What operating 
>> >> system
>> >> are
>> >> you using?  Also, please copy/paste the complete text of an error
>> >> message.
>> >> There are clues in the complete error message that are missing when 
>> >> you
>> >> only
>> >> state the faulting dll file.
>> >>
>> >> "Explorer caused an invalid page fault in module MSHTML.DLL at
>> >> 0137:703e34c"
>> >> error message when you start Windows 95 or Windows NT with the Active
>> >> Desktop enabled or when you start Internet Explorer:
>> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q175379
>> >> -- 
>> >> Jim Pickering, MVP-Outlook Express
>> >> Please reply only to newsgroup.
>> >>
>> >>
>> >> "Chris" <bizdrchris@yahoo.com> wrote in message
>> >> news:30bcd169.0410241156.1f071a55@posting.google.com...
>> >> > Outlook Express 6x crashes when clicking on/opening messages or
>> >> > switching between folders.  It also crashes every time I try to 
>> >> > print
>> >> > emails, immediately after I click on print.  I got different errors 
>> >> > on
>> >> > my last 2 print attempts of the same email: MSIMN caused invalid 
>> >> > page
>> >> > fault in OLEAUT32.DLL at 0167:653aac21, then a MSHTML.DLL error. 
>> >> > Also
>> >> > IE 6x crashes almost every time I launch it.  I copied one of the
>> >> > error messages below.  This problem started after I installed
>> >> > "Cumulative Security Update for Internet Explorer 6 Service Pack 1
>> >> > (KB834707)" so I'm guessing it's the cause.  I recall having the 
>> >> > same
>> >> > or similar problem some time ago after installing another update, 
>> >> > and
>> >> > we had to wait for Microsoft to release a fixed update.
>> >> >
>> >> >
>> >> > MSIMN caused an invalid page fault in
>> >> >
>> >> > module MSHTML.DLL at 0167:635d7e23.
>> >> >
>> >> > Registers:
>> >> >
>> >> > EAX=00000008 CS=0167 EIP=635d7e23 EFLGS=00010246
>> >> >
>> >> > EBX=021b0d20 SS=016f ESP=0056f078 EBP=0056f090
>> >> >
>> >> > ECX=021b0d74 DS=016f ESI=021b0cd0 FS=3f97
>> >> >
>> >> > EDX=021b0d20 ES=016f EDI=00000000 GS=0000
>> >> >
>> >> > Bytes at CS:EIP:
>> >> >
>> >> > 21 00 8b 45 fc 83 48 04 ff 83 7d f8 00 75 66 eb
>> >> >
>> >> > Stack dump:
>> >> >
>> >> > 00000000 021b0cd0 00000000 00000000 00000000 021b0d74 0056f0b0
>> >> > 635d5158 0056f1f4 0056f0ac 00000001 021b0338 021b02d0 ffffffff
>> >> > 0056f1d4 63697544

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