Re: Changing Font Color
From: Steve Cochran (scochran_at_oehelp.com)
Date: 10/24/04
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Date: Sun, 24 Oct 2004 08:07:33 -0400
I'm just trying to rule out different options. Since it still happens when
startup items are disabled, that suggests its not a 3rd party program
interfering. Since its happening in a new ID, that suggests that its not
due to registry corruption.
Just for fun, try re-registering the dlls and see what happens.
Go to Start and Run and type
regsvr32 mshtml.dll
regsv32 mshtmled.dll
regsvr32 shdocvw.dll
See if that makes any difference.
steve
"Sopchoppy" <Sopchoppy@discussions.microsoft.com> wrote in message
news:0FF6D467-A8AD-4866-90EF-B67C7B036E3B@microsoft.com...
> Steve - thank you for your response. As you can see from my last post I
ran
> msconfig and even gave a list of all processes that were running, none of
> which I could tie to any software installed. All virus detection systems
and
> firewalls were not operative, nor were any other programs listed as
running
>
> As I stated, I experienced the same results.
>
> I tried the second thing that you suggested and again ran msconfig and
while
> in the diagnostic mode I set up a separate identity. I attempted to
> highlight the font and change the color and got the same result. Error
501.
>
> If none of my programs are running in the background, how can any of them
be
> interacting with XP/SP2?
>
> I won't bother you or Jim with any more questions, since obviously the
> newsgroup has enough activity to make all of you MVP's. I'll work with
what
> I have until I can find an acceptable substitute. Thanks again for your
help.
>
> John
>
> "Steve Cochran" wrote:
>
> > Because the problem appears exclusively on your machine, apparently, its
not
> > an issue to report to MS, as its not reproducible.
> >
> > Try going to Start | Run and type msconfig. Then disable all startup
items
> > and non-MS services (especially any firewall and av software). Then
reboot
> > and try again and see if you have the same problem.
> >
> > Also, with all that disabled, try going to File | Identities and set up
a
> > new ID and see if it has the same problem.
> >
> > steve
> >
> > "Sopchoppy" <Sopchoppy@discussions.microsoft.com> wrote in message
> > news:5DC6C851-341B-49D2-BB36-1A6F7DBBF1C6@microsoft.com...
> > > I hit the wrong key in responding and it was in the middle of a
response.
> > > Let me repeat again.
> > >
> > > I booted Windows in the Safe mode and attempted to change the font
color
> > in
> > > OE6 while working offline. I got the same result: Error 501
> > >
> > > I ran msconfig and changed to the diagnostic mode, rebooted and again
> > opened
> > > up OE6 offline and attempted to change the font. I got the same
result:
> > > Error 501
> > >
> > > While in the diagnostic mode I opened up the task manager and checked
> > > APPLICATIONS. There were no applications running.
> > >
> > > I opened PROCESSES and the following processes were listed:
> > >
> > > EXPLORER.EXE
> > > TASKMGR.EXE
> > > SVCHOST.EXE
> > > LSASS.EXE
> > > SERVICES.EXE
> > > WINLOGON.EXE
> > > CSRSS.EXE
> > > SMSS.EXE
> > > SYSTEM
> > > SYSTEM IDLE PROCESS
> > >
> > > The system idle process was operating at 99%. I do no recognize any
of
> > the
> > > processes as being related to any software that are other than
Windows.
> > >
> > > I rebooted after changing back to the normal operating mode in
msconfig
> > and
> > > again attempted to change the font color. I got the same result.
Error
> > 501
> > >
> > > Now follow my logic:
> > >
> > > OE6 operated properly before the installation of XP/SP2. After the
> > > installation (first by direct download, then by CD with no Virus
Detection
> > or
> > > Firewall operating at the time of install) the problem of not being
able
> > to
> > > change the font color appeared.
> > >
> > > Removing the XP/SP2 update restored OE6 to the correct operating
> > condition.
> > >
> > > All the software that I used under normal operation was being used
both
> > > pre-install and post-install of XP/SP2.
> > >
> > > The problem can be removed or reintroduced based on XP/SP2's
installation
> > or
> > > removal.
> > >
> > > Microsoft has published a list of numerous software interaction
problems
> > > caused by the code writers of XP/SP2.
> > >
> > > If Microsoft had correctly written the Windows XP and Outlook Express
> > > software in the first place, these security issues would have been
taken
> > care
> > > of at the outset. I realize that is a difficult task under any
> > circumstances
> > > especially with the hackers uncovering new holes every day, but
Microsoft
> > > continues to PUSH software out the door to make money without
thoroughly
> > > checking it for incorrect coding, then trying to fix it after it is
out in
> > > the field.
> > >
> > > THATS WHY I JUST GOT RID OF 8000 SHARES OF MICROSOFTL.
> > >
> > > New holes appear daily...........
> > >
> > > See CERT publications - ex: Technical Cyber Security Alert TA04-260A
> > > Microsoft Windows JPEG component buffer overflow
> > >
> > > Original release date: September 16, 2004
> > > Last revised: --
> > > Source: US-CERT
> > >
> > > Systems Affected
> > >
> > > This vulnerability affects the following Microsoft Windows
operating
> > > systems by default:
> > >
> > > * Microsoft Windows XP and Microsoft Windows XP Service Pack 1
> > > * Microsoft Windows XP 64-Bit Edition Service Pack 1
> > > * Microsoft Windows XP 64-Bit Edition Version 2003
> > > * Microsoft Windows Server 2003
> > > * Microsoft Windows Server 2003 64-Bit Edition
> > >
> > > Other Microsoft Windows operating systems, including systems
running
> > > Microsoft Windows XP Service Pack 2, are not affected by default.
> > > However, this vulnerability may affect all versions of the
Microsoft
> > > Windows operating systems if an application or update installs a
> > > vulnerable version of the gdiplus.dll file onto the system
> > >
> > > etc. etc. etc
> > >
> > > As a final note I am requesting that you elevate this issue to the
XP/SP2
> > > problem solving team and giving them a shot to fix it.
> > >
> > > All the best - John
> > >
> > > "Jim Pickering" wrote:
> > >
> > > > Think you're making the wrong judgment there. MS has no control
over
> > how
> > > > people write code in their programs and therefore, there is no way
to
> > make
> > > > everything work nicely in XP or SP2. It's possible the added
security
> > > > features in SP2 are causing a conflict in some software you have
> > installed.
> > > > A quick way to check it would be to use msconfig, click the startup
tab
> > and
> > > > clear all the boxes for startup items, then reboot and test the
system
> > > > problem. If it works well then, the problem is with some item in
the
> > > > startup axis, and I'd bet that it's one of the many "maze" of
programs
> > you
> > > > admit you have installed.
> > > >
> > > > It should take 10-15 minutes to check and no one will accuse you of
> > being a
> > > > MS tech, but we have no way to operate your computer unless you want
to
> > send
> > > > a request for remote assistance (and even then, most don't have the
time
> > to
> > > > play one on one).
> > > >
> > > > Or just startup using Safe Mode with networking support and test
from
> > there.
> > > > It's up to you.
> > > > --
> > > > Jim Pickering, MVP-Outlook Express
> > > > Please reply only to newsgroup.
> > > >
> > > >
> > > > "Sopchoppy" <Sopchoppy@discussions.microsoft.com> wrote in message
> > > > news:47B071D3-F11C-4F12-A942-F2CEE32EA3F3@microsoft.com...
> > > > > Robert -it looks like a huge undertaking based on the 10 pages of
> > > > > instruction. I'm not sure if I'm up to becoming a MS techie. The
> > last
> > > > > time
> > > > > I got into one of these situations with Windows 98 the finger
pointing
> > > > > between the ISP, the Satellite Company, Gateway and Microsoft
involved
> > me
> > > > > reinstalling Windows 98 FIVE times along with the maze of
programs
> > that
> > > > > are
> > > > > installed. I'm not sure I want to go through that. I sure wish
> > Microsoft
> > > > > would do a better job of making theiir software error proof before
> > they
> > > > > send
> > > > > it out.
> > > > >
> > > > > Thanks for your help. I don't mean to put the burden of Microsoft
on
> > your
> > > > > back but judging from the geek sites Microsoft has created another
> > > > > boondoogle
> > > > > with XP/SP2.
> > > > >
> > > > > John
> > > > >
> > > > > "Robert Aldwinckle" wrote:
> > > > >
> > > > >> "Sopchoppy" <Sopchoppy@discussions.microsoft.com> wrote in
message
> > > > >> news:8485D231-927B-409D-ADE5-FCA95F517111@microsoft.com...
> > > > >> > Jim - I'm still attempting to get Outlook Express 6 operating
> > properly
> > > > >> > after
> > > > >> > installation of XP/SP2. I ordered the CD, shut down all virus
> > > > >> > detection,
> > > > >> > firewall et al programs and installed XP/SP2 with the same
results.
> > I
> > > > >> > can't
> > > > >> > change the font color or change the font type. I continue to
get
> > the
> > > > >> > 501
> > > > >> > error message.
> > > > >>
> > > > >>
> > > > >> John,
> > > > >>
> > > > >> I think you must have some third-party program which you haven't
> > > > >> told us about that is interfering. Whatever it is, it is
evidently
> > not
> > > > >> compatible with XP/SP2.
> > > > >>
> > > > >> Try using the clean boot troubleshooting methodology to diagnose
> > > > >> the cause of your symptom--apart from the XPsp2 one that you have
> > > > >> already discovered.
> > > > >>
> > > > >> <title>KB316434 - How to perform advanced clean-boot
troubleshooting
> > in
> > > > >> Windows XP</title>
> > > > >>
> > > > >>
> > > > >> Another diagnostic approach which may give you more clues
> > > > >> would be to trace the registry values and files accessed by
whatever
> > > > >> it is that you are doing to cause the symptom. You can use
RegMon
> > > > >> and FileMon (freeware from SysInternals) to help do that.
> > > > >> This approach has the most value when you have the equivalent
traces
> > > > >> from systems which are working normally, for comparison purposes.
> > > > >> Be aware that it doesn't always work primarily because of various
> > > > >> optimizing techniques which may be in effect to reduce actual
> > registry
> > > > >> accesses or module loads.
> > > > >>
> > > > >>
> > > > >> Good luck
> > > > >>
> > > > >> Robert Aldwinckle
> > > > >> ---
> > > > >>
> > > > >>
> > > > >> >
> > > > >> > Uninstalling XP/SP2 restores the full operating capability of
> > Outlook
> > > > >> > Express where all its functions are operative.
> > > > >> >
> > > > >> > Is there any way to get assistance from the Update group on
> > resolving
> > > > >> > this
> > > > >> > issue?
> > > > >> >
> > > > >> > Thanks - John
> > > > >> >
> > > > >> > PS - I have reposted the issue again in the OE newsgroup.
> > > > >> >
> > > > >> > "Jim Pickering" wrote:
> > > > >> >
> > > > >> >> OK. Good luck when the CD arrives and you might want to
review
> > the
> > > > >> >> info in
> > > > >> >> these articles. Make sure when install time comes around that
you
> > > > >> >> disable
> > > > >> >> your antivirus program and any Crash Guardian type programs
you
> > have
> > > > >> >> installed before inserting the CD.
> > > > >> >>
> > > > >> >> Changes to Functionality in Microsoft Windows XP Service Pack
2:
> > Part
> > > > >> >> 4:
> > > > >> >> E-mail Handling Technologies:
> > > > >> >>
> >
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2email.mspx
> > > > >> >>
> > > > >> >> Description of plain text mode in Outlook Express in Windows
XP
> > > > >> >> Service Pac
> > > > >> >> 2
> > > > >> >> http://support.microsoft.com/?kbid=883257
> > > > >> >> --
> > > > >> >> Jim Pickering, MVP-Outlook Express
> > > > >> >> Please reply only to newsgroup.
> > > > >> >>
> > > > >> >>
> > > > >> >>
> > > > >> >> "John" <anonymous@discussions.microsoft.com> wrote in message
> > > > >> >> news:315a01c4aa74$df2e7ab0$a301280a@phx.gbl...
> > > > >> >> > Jim - this is a follow up. I uninstalled and reinstalled
> > > > >> >> > Outlook Express with no change in the situation.
> > > > >> >> >
> > > > >> >> > I then uninstalled the XPS2 Update and Outlook Express
> > > > >> >> > started working properly. My computer is also running
> > > > >> >> > faster.....I'm not sure what the issue is with this but
> > > > >> >> > evidently XPS2 was impacting computer performance.
> > > > >> >> >
> > > > >> >> > I have ordered the CD and in the meantime I am hoping
> > > > >> >> > Microsoft will get all the issues resolved with XPS2. I
> > > > >> >> > held off for a long period of time before installing it
> > > > >> >> > because of the recommendations of many of the
> > > > >> >> > Newsletter's performance review of XPS2 and the lists of
> > > > >> >> > problems with other vendor's software not working.
> > > > >> >> >
> > > > >> >> > I plan to wait some more since it will take 4 to 6 weeks
> > > > >> >> > for the CD to get here.
> > > > >> >> >
> > > > >> >> > In the meantime, thanks for your assistance.
> > > > >> >> >
> > > > >> >> > John
> > > > >> >> >>-----Original Message-----
> > > > >> >> >>It would seem most liekly that you somehow have a
> > > > >> >> > corrupted install, usually
> > > > >> >> >>caused by allowing an antivirus program to remain
> > > > >> >> > running in the background
> > > > >> >> >>during an upgrade. Since you post via the web, I have
> > > > >> >> > no way of knowing the
> > > > >> >> >>exact version shown in Help/About for Outlook Express to
> > > > >> >> > determine what
> > > > >> >> >>version you are running.
> > > > >> >> >>
> > > > >> >> >>If it's XPSP2, you might try uninstalling it, rebooting,
> > > > >> >> > shut down your
> > > > >> >> >>antivirus program and then reinstall it.
> > > > >> >> >>875350 - How to remove Windows XP Service Pack 2 from
> > > > >> >> > your computer:
> > > > >> >> >>http://support.microsoft.com/default.aspx?scid=kb;en-
> > > > >> >> > us;Q875350
> > > > >> >> >>
> > > > >> >> >>http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.msp
> > > > >> >> > x
> > > > >> >> >>
> > > > >> >> >>For some possible added insight into the Error 501
> > > > >> >> > message, see a few of
> > > > >> >> >>these links:
> > > > >> >> >>http://www.google.com/search?hl=en&ie=UTF-
> > > > >> >> > 8&q=Error+501++site%3A+microsoft.com&btnG=Google+Search
> > > > >> >> >>--
> > > > >> >> >>Jim Pickering, MVP-Outlook Express
> > > > >> >> >>Please reply only to newsgroup.
> > > > >> >> >>
> > > > >> >> >>
> > > > >> >> >>"John" <anonymous@discussions.microsoft.com> wrote in
> > > > >> >> > message
> > > > >> >> >>news:262601c4a9aa$feb425d0$a301280a@phx.gbl...
> > > > >> >> >>> Jim - The "Read all Messages in Plain Text" box is
> > > > >> >> >>> unchecked. If I go into Tools/Options/Compose and
> > > > >> >> >>> manually change the font color it will appear in the
> > > > >> >> >>> color sselected but If I attempt to change the font
> > > > >> >> > color
> > > > >> >> >>> in the body of a message or change just a portion of
> > > > >> >> > the
> > > > >> >> >>> message font color, I get the Error 501 message.
> > > > >> >> >>>
> > > > >> >> >>> Is re-installation or repair an option in this case?
> > > > >> >> >>>
> > > > >> >> >>> John
> > > > >> >> >>>>-----Original Message-----
> > > > >> >> >>>>Do you have the option set in Outlook Express,
> > > > >> >> >>> Tools/Options/Read tab to
> > > > >> >> >>>>Read all messages in Plain Text? If so, try unchecking
> > > > >> >> >>> it and see if that
> > > > >> >> >>>>fixes the problem. You can only change format of a
> > > > >> >> > font
> > > > >> >> >>> (size or color)
> > > > >> >> >>>>when sending in HTML format.
> > > > >> >> >>>>
> > > > >> >> >>>>Changes to Functionality in Microsoft Windows XP
> > > > >> >> > Service
> > > > >> >> >>> Pack 2: Part 4:
> > > > >> >> >>>>E-mail Handling Technologies:
> > > > >> >> >>>>http://www.microsoft.com/technet/prodtechnol/winxppro/m
> > > > >> >> > ai
> > > > >> >> >>> ntain/sp2email.mspx
> > > > >> >> >>>>
> > > > >> >> >>>>--
> > > > >> >> >>>>Jim Pickering, MVP-Outlook Express
> > > > >> >> >>>>Please reply only to newsgroup.
> > > > >> >> >>>>
> > > > >> >> >>>>
> > > > >> >> >>>>"John" <anonymous@discussions.microsoft.com> wrote in
> > > > >> >> >>> message
> > > > >> >> >>>>news:0a9f01c4a7d6$7e1ff500$a501280a@phx.gbl...
> > > > >> >> >>>>> When I attempt to change the font color in an
> > > > >> >> > outgoing
> > > > >> >> >>> e-
> > > > >> >> >>>>> mail I receive the following error:
> > > > >> >> >>>>>
> > > > >> >> >>>>> Error 501
> > > > >> >> >>>>> Permission Denied
> > > > >> >> >>>>>
> > > > >> >> >>>>> This is a recent occurence and I'm wondering if this
> > > > >> >> > is
> > > > >> >> >>>>> caused by the installation of the SP2 Update?
> > > > >> >> >>>>>
> > > > >> >> >>>>> What can I do to resolve this issue?
> > > > >> >> >>>>>
> > > > >> >> >>>>> Thanks for any help.
> > > > >> >> >>>
> > > > >> >> >>>
> > > > >> >> >>
> > > > >> >> >>.
> > > > >> >> >>
> > > > >> >>
> > > > >> >>
> > > > >>
> > > > >>
> > > > >>
> > > > >>
> > > >
> > > >
> >
> >
- Next message: Steve Cochran: "Re: OE6 - Rule to automatically save attachments to a specific folder"
- Previous message: Gerry Cornell: "Re: Can't get OE to BLOCK attachments"
- In reply to: Sopchoppy: "Re: Changing Font Color"
- Next in thread: Jim Pickering: "Re: Changing Font Color"
- Messages sorted by: [ date ] [ thread ]
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