Re: Outlook Express won't start after XP upgrade from 98se

From: Jim Pickering (jimp_at_mvps.0rg)
Date: 10/24/04 

Date: Sat, 23 Oct 2004 20:18:12 -0700

This KB article may help explain the problem and allow you to fix it. With
the upgrade to XP, the reason you cannot find the DBX files is that they are
marked "hidden" by the operating system (XP). Read the article for how to
resolve the issue.

OLEXP: Mail Objects Missing After Upgrade to Windows XP (Q313055):
http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q313055 

-- 
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.
"doniam" <doniam@discussions.microsoft.com> wrote in message 
news:B79AB872-AF0A-41BF-BB38-90527C965AD8@microsoft.com...
> Ive purchased XP w/sp2 from Comp USA today. I upgraded from 98se. All went
> well but Outlook Express will not start.
>
> Error message :
> Outlook Express could not be started. The application was not able to open
> the OE message store. ....x800C012E3
>
> I searched for a .dbx file, none on the drive. I have my old os backed up.
> The dbx was in an Identities directory under Windows 98se. XP doesn't have
> this directory.  The wab files are in the OE directory under program Files
> OK.  I did an sfc /scannow to verify the XP files to the distribution CD 
> and
> they are OK.
>
>  I tried to cash in one of my 2 free service calls w/Microsoft and they
> don't recognize my PID number even though I cut and pasted it from the
> General TAB.
>
> Thanks
>

Relevant Pages

  • Re: Transferring mail messages from one disk to another
    ... Your comment "Note that dbx files are hidden in Windows 2000 and ... Windows XP" is what set me straight. ... IE6 Outlook Express now runs off ... affect the ability of your antivirus software to block infections. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: cannot copy dbx files
    ... shutdown and restart Windows after closing OE. ... Use the following newsgroup for questions or problems with OE5 ... You will find out information about issues affecting Outlook Express 5/6 at: ... The messages are> already in DBX files. ...
    (microsoft.public.internet.mail)
  • Re: Uninstall and reinstall OE on Win2k?
    ... it is just for Adding or Removing access to Outlook Express from the Start ... the version of Windows, then select "Add a component" and under ... Start by moving Folders.dbx to an empty Windows folder. ... > folder you moved the DBX files to. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: O.E. will not launch
    ... Move all of the DBX files to a different Windows folder. ... >> After renaming one try starting Outlook Express. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: O.E. will not launch
    ... I copied all the .dbx files from a recent backup ... into "Outlook" outlook would not import due to "files in use by another ... Damage to a DBX file. ... > Windows Explorer. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)