Re: Changing Font Color
From: Jim Pickering (jimp_at_mvps.0rg)
Date: 10/22/04
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- In reply to: Sopchoppy: "Re: Changing Font Color"
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Date: Fri, 22 Oct 2004 12:03:13 -0700
As Steve points out, since no one seems able to duplicate your problem, nor
even understand why it's happening, there is no way to "escalate" it to
anyone at MS. Without repro steps, they have no interest in it since they
can do nothing about it.
You, however, can contact Product Support and see if anyone there can help
you, but with the info you've provided here, I doubt they will be of much
help. At the minimum, we would need a complete listing of software
installed along with a list of those that are starting up on reboot, a
complete scan of your computer to check for any malware that may have been
installed by "driveway surfing" on the internet. You can castigate MS all
you wish, and point to a plethora of unfavorable press reports, but the fact
remains, they have identified the bulk of programs that SP2 causes problems
in (and most of those are firewall or connectivity problems only). You also
could provide screen shots (posted to a website and not in a newsgroup
posting) of all of your option settings in Outlook Express.
So, again, the troubleshooting ball appears to be back in your court. Good
luck.
-- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "Sopchoppy" <Sopchoppy@discussions.microsoft.com> wrote in message news:5DC6C851-341B-49D2-BB36-1A6F7DBBF1C6@microsoft.com... >I hit the wrong key in responding and it was in the middle of a response. > Let me repeat again. > > I booted Windows in the Safe mode and attempted to change the font color > in > OE6 while working offline. I got the same result: Error 501 > > I ran msconfig and changed to the diagnostic mode, rebooted and again > opened > up OE6 offline and attempted to change the font. I got the same result: > Error 501 > > While in the diagnostic mode I opened up the task manager and checked > APPLICATIONS. There were no applications running. > > I opened PROCESSES and the following processes were listed: > > EXPLORER.EXE > TASKMGR.EXE > SVCHOST.EXE > LSASS.EXE > SERVICES.EXE > WINLOGON.EXE > CSRSS.EXE > SMSS.EXE > SYSTEM > SYSTEM IDLE PROCESS > > The system idle process was operating at 99%. I do no recognize any of > the > processes as being related to any software that are other than Windows. > > I rebooted after changing back to the normal operating mode in msconfig > and > again attempted to change the font color. I got the same result. Error > 501 > > Now follow my logic: > > OE6 operated properly before the installation of XP/SP2. After the > installation (first by direct download, then by CD with no Virus Detection > or > Firewall operating at the time of install) the problem of not being able > to > change the font color appeared. > > Removing the XP/SP2 update restored OE6 to the correct operating > condition. > > All the software that I used under normal operation was being used both > pre-install and post-install of XP/SP2. > > The problem can be removed or reintroduced based on XP/SP2's installation > or > removal. > > Microsoft has published a list of numerous software interaction problems > caused by the code writers of XP/SP2. > > If Microsoft had correctly written the Windows XP and Outlook Express > software in the first place, these security issues would have been taken > care > of at the outset. I realize that is a difficult task under any > circumstances > especially with the hackers uncovering new holes every day, but Microsoft > continues to PUSH software out the door to make money without thoroughly > checking it for incorrect coding, then trying to fix it after it is out in > the field. > > THATS WHY I JUST GOT RID OF 8000 SHARES OF MICROSOFTL. > > New holes appear daily........... > > See CERT publications - ex: Technical Cyber Security Alert TA04-260A > Microsoft Windows JPEG component buffer overflow > > Original release date: September 16, 2004 > Last revised: -- > Source: US-CERT > > Systems Affected > > This vulnerability affects the following Microsoft Windows operating > systems by default: > > * Microsoft Windows XP and Microsoft Windows XP Service Pack 1 > * Microsoft Windows XP 64-Bit Edition Service Pack 1 > * Microsoft Windows XP 64-Bit Edition Version 2003 > * Microsoft Windows Server 2003 > * Microsoft Windows Server 2003 64-Bit Edition > > Other Microsoft Windows operating systems, including systems running > Microsoft Windows XP Service Pack 2, are not affected by default. > However, this vulnerability may affect all versions of the Microsoft > Windows operating systems if an application or update installs a > vulnerable version of the gdiplus.dll file onto the system > > etc. etc. etc > > As a final note I am requesting that you elevate this issue to the XP/SP2 > problem solving team and giving them a shot to fix it. > > All the best - John > > "Jim Pickering" wrote: > >> Think you're making the wrong judgment there. MS has no control over how >> people write code in their programs and therefore, there is no way to >> make >> everything work nicely in XP or SP2. It's possible the added security >> features in SP2 are causing a conflict in some software you have >> installed. >> A quick way to check it would be to use msconfig, click the startup tab >> and >> clear all the boxes for startup items, then reboot and test the system >> problem. If it works well then, the problem is with some item in the >> startup axis, and I'd bet that it's one of the many "maze" of programs >> you >> admit you have installed. >> >> It should take 10-15 minutes to check and no one will accuse you of being >> a >> MS tech, but we have no way to operate your computer unless you want to >> send >> a request for remote assistance (and even then, most don't have the time >> to >> play one on one). >> >> Or just startup using Safe Mode with networking support and test from >> there. >> It's up to you. >> -- >> Jim Pickering, MVP-Outlook Express >> Please reply only to newsgroup. >> >> >> "Sopchoppy" <Sopchoppy@discussions.microsoft.com> wrote in message >> news:47B071D3-F11C-4F12-A942-F2CEE32EA3F3@microsoft.com... >> > Robert -it looks like a huge undertaking based on the 10 pages of >> > instruction. I'm not sure if I'm up to becoming a MS techie. The last >> > time >> > I got into one of these situations with Windows 98 the finger pointing >> > between the ISP, the Satellite Company, Gateway and Microsoft involved >> > me >> > reinstalling Windows 98 FIVE times along with the maze of programs >> > that >> > are >> > installed. I'm not sure I want to go through that. I sure wish >> > Microsoft >> > would do a better job of making theiir software error proof before they >> > send >> > it out. >> > >> > Thanks for your help. I don't mean to put the burden of Microsoft on >> > your >> > back but judging from the geek sites Microsoft has created another >> > boondoogle >> > with XP/SP2. >> > >> > John >> > >> > "Robert Aldwinckle" wrote: >> > >> >> "Sopchoppy" <Sopchoppy@discussions.microsoft.com> wrote in message >> >> news:8485D231-927B-409D-ADE5-FCA95F517111@microsoft.com... >> >> > Jim - I'm still attempting to get Outlook Express 6 operating >> >> > properly >> >> > after >> >> > installation of XP/SP2. I ordered the CD, shut down all virus >> >> > detection, >> >> > firewall et al programs and installed XP/SP2 with the same results. >> >> > I >> >> > can't >> >> > change the font color or change the font type. I continue to get >> >> > the >> >> > 501 >> >> > error message. >> >> >> >> >> >> John, >> >> >> >> I think you must have some third-party program which you haven't >> >> told us about that is interfering. Whatever it is, it is evidently >> >> not >> >> compatible with XP/SP2. >> >> >> >> Try using the clean boot troubleshooting methodology to diagnose >> >> the cause of your symptom--apart from the XPsp2 one that you have >> >> already discovered. >> >> >> >> <title>KB316434 - How to perform advanced clean-boot troubleshooting >> >> in >> >> Windows XP</title> >> >> >> >> >> >> Another diagnostic approach which may give you more clues >> >> would be to trace the registry values and files accessed by whatever >> >> it is that you are doing to cause the symptom. You can use RegMon >> >> and FileMon (freeware from SysInternals) to help do that. >> >> This approach has the most value when you have the equivalent traces >> >> from systems which are working normally, for comparison purposes. >> >> Be aware that it doesn't always work primarily because of various >> >> optimizing techniques which may be in effect to reduce actual registry >> >> accesses or module loads. >> >> >> >> >> >> Good luck >> >> >> >> Robert Aldwinckle >> >> --- >> >> >> >> >> >> > >> >> > Uninstalling XP/SP2 restores the full operating capability of >> >> > Outlook >> >> > Express where all its functions are operative. >> >> > >> >> > Is there any way to get assistance from the Update group on >> >> > resolving >> >> > this >> >> > issue? >> >> > >> >> > Thanks - John >> >> > >> >> > PS - I have reposted the issue again in the OE newsgroup. >> >> > >> >> > "Jim Pickering" wrote: >> >> > >> >> >> OK. Good luck when the CD arrives and you might want to review the >> >> >> info in >> >> >> these articles. Make sure when install time comes around that you >> >> >> disable >> >> >> your antivirus program and any Crash Guardian type programs you >> >> >> have >> >> >> installed before inserting the CD. >> >> >> >> >> >> Changes to Functionality in Microsoft Windows XP Service Pack 2: >> >> >> Part >> >> >> 4: >> >> >> E-mail Handling Technologies: >> >> >> http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2email.mspx >> >> >> >> >> >> Description of plain text mode in Outlook Express in Windows XP >> >> >> Service Pac >> >> >> 2 >> >> >> http://support.microsoft.com/?kbid=883257 >> >> >> -- >> >> >> Jim Pickering, MVP-Outlook Express >> >> >> Please reply only to newsgroup. >> >> >> >> >> >> >> >> >> >> >> >> "John" <anonymous@discussions.microsoft.com> wrote in message >> >> >> news:315a01c4aa74$df2e7ab0$a301280a@phx.gbl... >> >> >> > Jim - this is a follow up. I uninstalled and reinstalled >> >> >> > Outlook Express with no change in the situation. >> >> >> > >> >> >> > I then uninstalled the XPS2 Update and Outlook Express >> >> >> > started working properly. My computer is also running >> >> >> > faster.....I'm not sure what the issue is with this but >> >> >> > evidently XPS2 was impacting computer performance. >> >> >> > >> >> >> > I have ordered the CD and in the meantime I am hoping >> >> >> > Microsoft will get all the issues resolved with XPS2. I >> >> >> > held off for a long period of time before installing it >> >> >> > because of the recommendations of many of the >> >> >> > Newsletter's performance review of XPS2 and the lists of >> >> >> > problems with other vendor's software not working. >> >> >> > >> >> >> > I plan to wait some more since it will take 4 to 6 weeks >> >> >> > for the CD to get here. >> >> >> > >> >> >> > In the meantime, thanks for your assistance. >> >> >> > >> >> >> > John >> >> >> >>-----Original Message----- >> >> >> >>It would seem most liekly that you somehow have a >> >> >> > corrupted install, usually >> >> >> >>caused by allowing an antivirus program to remain >> >> >> > running in the background >> >> >> >>during an upgrade. Since you post via the web, I have >> >> >> > no way of knowing the >> >> >> >>exact version shown in Help/About for Outlook Express to >> >> >> > determine what >> >> >> >>version you are running. >> >> >> >> >> >> >> >>If it's XPSP2, you might try uninstalling it, rebooting, >> >> >> > shut down your >> >> >> >>antivirus program and then reinstall it. >> >> >> >>875350 - How to remove Windows XP Service Pack 2 from >> >> >> > your computer: >> >> >> >>http://support.microsoft.com/default.aspx?scid=kb;en- >> >> >> > us;Q875350 >> >> >> >> >> >> >> >>http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.msp >> >> >> > x >> >> >> >> >> >> >> >>For some possible added insight into the Error 501 >> >> >> > message, see a few of >> >> >> >>these links: >> >> >> >>http://www.google.com/search?hl=en&ie=UTF- >> >> >> > 8&q=Error+501++site%3A+microsoft.com&btnG=Google+Search >> >> >> >>-- >> >> >> >>Jim Pickering, MVP-Outlook Express >> >> >> >>Please reply only to newsgroup. >> >> >> >> >> >> >> >> >> >> >> >>"John" <anonymous@discussions.microsoft.com> wrote in >> >> >> > message >> >> >> >>news:262601c4a9aa$feb425d0$a301280a@phx.gbl... >> >> >> >>> Jim - The "Read all Messages in Plain Text" box is >> >> >> >>> unchecked. If I go into Tools/Options/Compose and >> >> >> >>> manually change the font color it will appear in the >> >> >> >>> color sselected but If I attempt to change the font >> >> >> > color >> >> >> >>> in the body of a message or change just a portion of >> >> >> > the >> >> >> >>> message font color, I get the Error 501 message. >> >> >> >>> >> >> >> >>> Is re-installation or repair an option in this case? >> >> >> >>> >> >> >> >>> John >> >> >> >>>>-----Original Message----- >> >> >> >>>>Do you have the option set in Outlook Express, >> >> >> >>> Tools/Options/Read tab to >> >> >> >>>>Read all messages in Plain Text? If so, try unchecking >> >> >> >>> it and see if that >> >> >> >>>>fixes the problem. You can only change format of a >> >> >> > font >> >> >> >>> (size or color) >> >> >> >>>>when sending in HTML format. >> >> >> >>>> >> >> >> >>>>Changes to Functionality in Microsoft Windows XP >> >> >> > Service >> >> >> >>> Pack 2: Part 4: >> >> >> >>>>E-mail Handling Technologies: >> >> >> >>>>http://www.microsoft.com/technet/prodtechnol/winxppro/m >> >> >> > ai >> >> >> >>> ntain/sp2email.mspx >> >> >> >>>> >> >> >> >>>>-- >> >> >> >>>>Jim Pickering, MVP-Outlook Express >> >> >> >>>>Please reply only to newsgroup. >> >> >> >>>> >> >> >> >>>> >> >> >> >>>>"John" <anonymous@discussions.microsoft.com> wrote in >> >> >> >>> message >> >> >> >>>>news:0a9f01c4a7d6$7e1ff500$a501280a@phx.gbl... >> >> >> >>>>> When I attempt to change the font color in an >> >> >> > outgoing >> >> >> >>> e- >> >> >> >>>>> mail I receive the following error: >> >> >> >>>>> >> >> >> >>>>> Error 501 >> >> >> >>>>> Permission Denied >> >> >> >>>>> >> >> >> >>>>> This is a recent occurence and I'm wondering if this >> >> >> > is >> >> >> >>>>> caused by the installation of the SP2 Update? >> >> >> >>>>> >> >> >> >>>>> What can I do to resolve this issue? >> >> >> >>>>> >> >> >> >>>>> Thanks for any help. >> >> >> >>> >> >> >> >>> >> >> >> >> >> >> >> >>. >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >>
- Next message: Brett: "Cannot connect to server using OE6"
- Previous message: zero: "Re: replying emails automatically tip"
- In reply to: Sopchoppy: "Re: Changing Font Color"
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