Re: OE6 slow after installing SP2 patch

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From: PA Bear (PABear_at_mvps.org)
Date: 10/20/04 

Date: Wed, 20 Oct 2004 15:37:31 -0400

Look for the "Gimme a refund!" link. 

-- 
~PA Bear
runnercny wrote:
> NIS 2004 is the problem.  I isolated the problem to Norton Internet
> Security 2004.  There is nothing on the Norton site to solve this problem
>
> "Christo" wrote:
>
> > It turns out that Norton Internet Security was the problem. OE6sp2
> > worked ok after uninstalling it.
> > I have searched the Symantec website, but have not found a solution. I
> > have requested help from Symantec, so I will post any results I get
> > from them.
> >
> > I would replace NIS with another program but I bought 5 copies for the
> > office, and it would be a shame not to use them. :-(
> >
> > Cheers
> > Christo
> >
> > ===========================
> >
> >
> > "Steve Cochran" <scochran@oehelp.com> wrote in message
> > news:uraQV$esEHA.636@TK2MSFTNGP09.phx.gbl...
> > > See point 8 below and also make sure you do point 3.  Norton is
> > > well-known for causing problems in OE and I suspect that is what is
> > > going on.
> > >
> > > steve
> > >
> > > "Christo" <christo@internetkiosks.com.au> wrote in message
> > > news:newscache$lo8k5i$pus1$1@elise.onthenet.com.au...
> > > > Ran through those 5 steps, also disabled Messenger, fire walls,
> > > > Mapped drives, virus scanning and its still slow. It looks like
> > > > there are others out there with the same kind of problem. Its
> > > > driving me nuts.
> > > >
> > > > Any other ideas?
> > > >
> > > > Thanks for your help.
> > > >
> > > > Christo
> > > >
> > > > ===================
> > > >
> > > > "Gerry Cornell" <gcjc@btinternet.com> wrote in message
> > > > news:OHsO%23mUsEHA.2664@TK2MSFTNGP12.phx.gbl...
> > > > > Christo
> > > > >
> > > > > After installing SP2 you need to carry out full housekeeping!
> > > > >
> > > > > A suggested routine may include:
> > > > > 1. In Outlook Express empty your Deleted Items folder.
> > > > > 2. In Outlook Express run File, Folder, Compact All whilst
> > > > > OFFLINE.
> > > > > 3. Run Disk Cleanup. Start, Programs, Accessories, System Tools,
> > > > > Disk Cleanup with Temporary Internet Files, Offline Web Pages
> > > > > (optional), System Restore
> > > > > ( more Options tab ) and Recycle Bin selected for deletion. If
> > > > > you have more than one drive /
> > > > > partition you may need to do this operation for each drive /
> > > > > partition.
> > > > > 4. Remove Cookies. Start, Control Panel, Internet Options,
> > > > > General, Delete Cookies.
> > > > > 5. Run Disk Defragmenter.
> > > > >
> > > > >
> > > > > ~~~~~~
> > > > >
> > > > >
> > > > > Hope this helps.
> > > > >
> > > > > Gerry
> > > > > ~~~~~~~~~~~~~~~~~~~~~~~~
> > > > > FCA
> > > > >
> > > > > Stourport, Worcs, England
> > > > > Enquire, plan and execute.
> > > > > ~~~~~~~~~~~~~~~~~~~~~~~~
> > > > > Please tell the newsgroup how any
> > > > > suggested solution worked for you.
> > > > >
> > > > > http://dts-l.org/goodpost.htm
> > > > >
> > > > > ~~~~~~~~~~~~~~~~~~~~~~~~
> > > > >
> > > > >
> > > > >
> > > > > "Christo" <christo@internetkiosks.com.au> wrote in message
> > > > > news:newscache$q9uh5i$91r1$1@elise.onthenet.com.au...
> > > > > > I have found OE6 VERY slow after installing  the SP2 patch and
> > > > > > upgrading
> > > > > > to
> > > > > > Norton Internet Security 2004. To right click on an email to
> > > > > > see the properties takes 10 seconds. The computer is a good one
> > > > > > with heaps of memory.(1GIG).
> > > > > > I have searched Symantec and Microsoft help areas with no
> > > > > > success. I have tried turning off firewalls, virus scanning etc
> > > > > > with no improvements. Is there any one who has experienced this
> > > > > > and found a successful fix? I have my email cash stored in a
> > > > > > folder in My Documents, if that would make any difference.
> > > > > >
> > > > > > Kind regards
> > > > > >
> > > > > > Christo
> > > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> > >
> > > 1.  Don't open attachments.
> > >
> > > Most computer infections are the result of the user opening email
> > > attachments.  The attachment usually contains a virus or worm or
> > > trojan that
> > > infects the system when it is opened.
> > >
> > > Because of this tendency of attachments to infect, Microsoft has now
> > > set OE
> > > to block all attachments.  See
> > > these articles for explanations:
> > >
> > > Cannot Open E-Mail Attachments in Outlook Express After You Install
> > > SP1 http://support.microsoft.com/?kbid=329570
> > >
> > > OLEXP Using Virus Protection Features in Outlook Express 6 (Q291387)
> > > http://support.microsoft.com/support/kb/articles/Q291/3/87.ASP
> > >
> > > Note that Microsoft does not send security patches in email.  See this
> > > article:
> > > http://www.microsoft.com/technet/security/news/patch_hoax.asp
> > >
> > > If you choose to adjust OE to allow attachments, make sure you save
> > > the attachment to disk first and then scan it with your antivirus
> > > software.
> > >
> > > The most significant thing you can do to prevent such infections, is
> > > to educate yourself on what attachments may constitute a threat to
> > > your system,
> > > and never open any such attachments, no matter who they are from.
> > >
> > >
> > >
> > > 2.  Turn off Background Compaction.  (Note that with WinXP SP2, this
> > > feature
> > > is already disabled.)
> > >
> > > When a message is deleted, moved or marked as read in an OE message
> > > file (dbx), then wasted space is generated in that file, and the
> > > folder must be compacted to remove that wasted space.
> > >
> > > By default, OE turns on a feature under Tools | Options | Maintenance
> > > called
> > > "background compaction", which turns itself on if the folders in your
> > > message store get too much wasted space.  This feature uses 100% CPU
> > > time and slows down your system, while it is active.  In addition, if
> > > the process
> > > is somewhat interrupted, then the entire message store can become
> > > corrupt.
> > >
> > > To prevent such corruption, turn off background compaction under
> > > Tools | Options | Maintenance for each Identity you have, and then
> > > compact manually
> > > and frequently using File | Folder | Compact all.  This will make OE
> > > more stable.
> > >
> > >
> > > 3.  Turn off email scanning in your antivirus software.
> > >
> > >
> > > Antivirus software invades the Outlook Express program to try and
> > > intercept
> > > (incoming and, in some cases, outgoing) messages that might contain
> > > virus.
> > >
> > > The problem with this approach is that the antivirus software can
> > > trigger the destruction of an entire message folder or the entire
> > > message store, when it attempts to remove a message containing a
> > > potential virus.
> > >
> > > To prevent the possibility of such destruction occuring, turn off
> > > email scanning in your antivirus software.  You will still be
> > > protected against infection.  If you attempt to open a message
> > > attachment containing a potential virus, then your antivirus software
> > > will recognize that your are attempting to infect your system, and
> > > will block you from doing so.  The best practice on the user's part
> > > is to save an attachment to disk and then scan it with the antivirus
> > > software prior to opening it.  Messages opened themselves (if you
> > > have the latest security updates from Windows Update) will not infect
> > > your system -- only attachments.
> > >
> > > You do not need additional email scanning on top of your system being
> > > continuosly scanned by antivirus software, so turn off email scanning
> > > to prevent destruction of your message store.
> > >
> > > From a post by Frank Saunders:
> > >
> > > From
> > > http://service1.symantec.com/SUPPORT/nav.nsf/df0a595864594c86852567ac0063608c/65434372961d321d8825687f000003f8?OpenDocument&src=tr&Highlight=0,email,protection
> > >
> > > Disabling email protection does not leave you vulnerable to viruses
> > > and malicious software in email. It is a separate layer of protection
> > > in addition to Auto-Protect. Auto-Protect scans any incoming files,
> > > including email, as they are saved to your hard drive. As long as you
> > > keep your virus
> > > definitions up to date with LiveUpdate, and keep Auto-Protect enabled
> > > and set to scan files as they are created or downloaded, your system
> > > is fully protected.
> > >
> > >
> > > 4.   Recovering lost messages.
> > >
> > >
> > > The most significant contributors to lost messages are described in
> > > points 2
> > > and 3 above.  Turn these options off to prevent message store
> > > corruption.
> > >
> > > If you do lose your messages, you can try using my DBXtract program to
> > > attempt to recover the lost messages.  Note that dbx files are hidden
> > > in Windows 2000 and Windows XP.
> > > http://www.oehelp.com/DBXtract/
> > >
> > > Alternatively one can also use DBXpress, which is faster and more
> > > accurate than DBXtract,
> > > and it also has the capability of reading directly from the disk and
> > > bypassing the file system.
> > > http://www.oehelp.com/DBXpress/
> > >
> > > If you have upgraded your version of IE and OE or your OS version,
> > > and all your messages are lost, then see this article (note that the
> > > technique in the article does not only apply to the issue addressed
> > > in the article title):
> > >
> > > OLEXP: Mail Folders, Address Book, and E-mail Messages Are Missing
> > > After You
> > > Upgrade to Microsoft Windows XP
> > > http://support.microsoft.com/default.aspx?scid=kb;en-us;313055
> > >
> > > If File | Import | Messages does not work, ignore the error message,
> > > which is erroneous in itself, and try one of the following techniques
> > > to get your
> > > messages back:
> > > a.  Right click on each dbx file or a selection of them and go to
> > > Properties
> > > and clear the read only attribute of the files.  Then try File |
> > > Import | Messages again.
> > > b.  Import the dbx files individually.  See the last paragraph on this
> > > page
> > > for how to do that:
> > > http://www.oehelp.com/backup.aspx
> > > c.  As a last resort use DBXtract or DBXpress
> > > http://www.oehelp.com/DBXtract/ or http://www.oehelp.com/DBXpress/
> > >
> > > See also:  http://www.insideoe.com/problems/bugs.htm#mailgone
> > >
> > >
> > > 5.  How does one reinstall IE and OE?
> > >
> > > This article seems to work for other OSs than just XP:
> > >
> > > How to Reinstall or Repair Internet Explorer and Outlook Express
> > > http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q318378
> > >
> > > See point 11 below first.
> > >
> > >
> > > 6.  How does one backup and restore or transfer OE messages and
> > > settings:
> > >
> > > See:  http://www.insideoe.com/backup/index.htm
> > >      http://www.oehelp.com/backup.aspx
> > >
> > > Note that there is also a link in this article to MVP David Guess's
> > > free OEBackup programs (www.oehelp.com/OEBackup/)
> > >
> > >
> > >
> > > 7.  Links in email don't work:
> > >
> > > see the links on this page
> > >
> > > http://www.oehelp.com/
> > >
> > >
> > > 8.  Outlook Express is slow.
> > >
> > > See the various performance issues and how to address them on this
> > > page:
> > >
> > > http://www.insideoe.com/problems/performance.htm
> > >
> > >
> > > 9.  Outlook Express won't start.
> > >
> > > This is usually due to a conflict between what is recorded in the
> > > registry and what is in the message store.  Often, one can fix this
> > > problem by deleting folders.dbx.  If that doesn't work, then try
> > > moving all the dbx files to another directory and see if that fixes
> > > it.  Alternatively, see these articles and also point 4 above:
> > >
> > > http://www.insideoe.com/problems/performance.htm#nostart
> > >
> > > http://support.microsoft.com/support/kb/articles/q245/4/19.asp
> > >
> > >
> > > 10.  Address book information:
> > >
> > > see The Windows Address Book
> > >
> > > http://www.insideoe.com/files/wab.htm
> > >
> > >
> > > 11.  Installation issues:
> > >
> > > Most of the problems with a faulty installation are due to other
> > > programs running during the install and interfering with the updating
> > > of necessary files.  Antivirus software is notorious for this.  To
> > > minimize such interference, in Win98, WinMe, and WinXP go to Start |
> > > Run and type msconfig
> > > and disable all startup items and non Microsoft services.  Then
> > > reboot. Then proceed with the installation.  Startup items can then
> > > be re-enabled.
> > >
> > > For additional info see:
> > >
> > > Win98:
> > > http://support.microsoft.com/default.aspx?scid=kb;en-us;281965&Product=w98
> > > WinXP:
> > > http://support.microsoft.com/default.aspx?scid=kb;en-us;310560&Product=winxp
> > >
> > > Since Win2000 does not have msconfig, one has to manually go to this
> > > registry key:
> > >
> > > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
> > >
> > > You can export this key and then delete all values under it.  Then
> > > disable all antivirus services under Computer Management | Services
> > > and then reboot.
> > > Then install.  After the installation you can import the key back
> > > into the registry to restore the values and re-enable the services.
> > >
> > >
> > > 12.  Screening unwanted email and Spam
> > >
> > > Everybody gets unwanted email these days.  Much of this email is
> > > either trying to sell you something you probably don't want or else
> > > is trying to infect you with a virus via an email attachment.  What
> > > can you do?
> > >
> > > a.  Never open an attachment.  First save an attachment to disk and
> > > then scan it with your antivirus software to ensure it is not
> > > infected (make sure
> > > your antivirus software definitions are up to date).  If the
> > > attachment is from someone you don't know, don't even bother opening
> > > it.  Its not worth it.  See also point 1 above.
> > >
> > > b.  Screen email.  Disable the Preview Pane (you can put a button on
> > > the toolbar to turn this on and off).  Then go to View | Columns and
> > > enable most
> > > of the headers.  That way you can scan the headers and pick out the
> > > various
> > > obvious unwanted mail.  Once you find messages that you don't want to
> > > open,
> > > select the headers of those messages without opening the messages and
> > > perform a Shift-Delete to permanently remove them from the folder.
> > > Once they are removed, they will no longer be accessible, so don't do
> > > this on messages you might wish to keep.
> > >
> > > c.  On messages left that might be worth opening, go to Tools |
> > > Options | Read and check the box that says "read all messages in
> > > plain text" (available only with IE6 SP1 or WinXP SP1 and higher).
> > > Reading in plain text prevents any returns to the spammer's server,
> > > so your email address cannot be validated in that fashion.  In
> > > addition, it prevents malformed or
> > > malicious HTML code from executing.  If you find the message is worth
> > > viewing as HTML, then you can go back to Tools | Options | Read and
> > > uncheck
> > > the option to read in plain text only and then reopen the message to
> > > view it
> > > as HTML (note that you can put this button on a toolbar with OETool
> > > (www.oehelp.com/OETool/).  You can also use OETool to view the message
> > > details without having to open the message.  You can also use the
> > > "Compact Current Folder" button after deleting to shrink the file
> > > size.
> > >
> > > d.  If you get unwanted email repeatedly from the same source, you
> > > can set up message rules to block out some of these messages.  See
> > > the help file in
> > > OE and also
> > >
> > > http://www.insideoe.com/tips/rules.htm
> > >
> > > and
> > >
> > > http://www.mindspring.com/~oe_oh/message_rules.htm.
> > >
> > >
> > > e.  If you find a message that is spam and that offends you or is
> > > deceptive,
> > > go to Message | Forward as attachment and send it to uce@ftc.gov .
> > >
> > > The US Federal Trade Comission is launching a major crackdown on
> > > deceptive and offensive spam.  Visit their site at www.ftc.gov/spam
> > > for more info.
> > >
> > >
> > > 13.  Messages appear blank
> > >
> > > From a post by Frank Saunders:
> > >
> > > Several possible causes and therefor several possible fixes:
> > > 1.  Go to Start | Run and type
> > > regsvr32 inetcomm.dll
> > > and press <Enter>
> > > 2.  Go to Tools | Options | Read | Fonts and set Western (ISO) as the
> > > default.
> > > 3.  Clear Temporary Internet Files and the Temp folder.
> > > 4.  Turn off email scanning in your anti-virus.
> > > 5.  Someone else reported that re-installing OE using method 2 in this
> > > article fixed the problem:
> > > How to Reinstall or Repair Internet Explorer and Outlook Express in
> > > Windows
> > > XP
> > > http://support.microsoft.com/?kbid=318378
> > > Method 2 works on earlier versions of Windows.
> > > 6.  Eliminate any scumware.
> > > See
> > > Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
> > > http://mvps.org/winhelp2002/unwanted.htm
> > > especially
> > > http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch
> > >
> > > Note that AdAware and SpyBot S & D will each catch some things the
> > > other won't.  Also, each needs to be updated before every use, even
> > > when just downloaded.  There's also a lot more to do than just those
> > > two programs. CWShredder is also available here:
> > > http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
> > > **Post your HijackThis log to
> > > http://forums.spywareinfo.com/ or the Spyware forum at
> > > http://forum.aumha.org/ for expert analysis, not here.**
> > > Alternative download pages for Ad-Aware, Spybot, HijackThis and
> > > CWShredder may be found on this page:
> > > http://aumha.org/a/parasite.htm.
> > > If trying everything at that site does not fix the problem please post
> > > back
> > > in the same thread.
> > >
> > > 14.  Issues with WinXP SP2.
> > >
> > > For general information on WinXP SP2 see:
> > >
> > > Windows XP Service Pack 2 Resources for IT Professionals
> > > http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/winxpsp2.mspx
> > >
> > > For Internet Explorer changes with SP2 see:
> > >
> > >
> > > Changes to Functionality in Microsoft Windows XP Service Pack 2: Part
> > > 5: Enhanced Browsing Security
> > > http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2brows.mspx
> > >
> > > 883256 - How to manage Internet Explorer add-ons in Windows XP Service
> > > Pack
> > > 2
> > > http://support.microsoft.com/default.aspx?scid=kb;EN-US;883256
> > >
> > > For Outlook Express changes with SP2 see:
> > >
> > >
> > > Use the New Security Improvements in Outlook Express
> > > http://www.microsoft.com/windowsxp/using/web/sp2_oe.mspx
> > >
> > > Changes to Functionality in Microsoft Windows XP Service Pack 2
> > >   Part 4: Email Handling
> > >
> > > http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2email.mspx
> > >
> > >
> > > Also:
> > >
> > > 835935 - Release notes for Windows XP Service Pack 2
> > > http://support.microsoft.com/default.aspx?scid=kb;en-us;835935
> > >
> > > Changes to Functionality in Microsoft Windows XP Service Pack 2Part 1
> > > Introduction
> > > http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2chngs.mspx
> > >
> > > 842242 - Some programs seem to stop working after you install Windows
> > > XP Service Pack 2
> > > http://support.microsoft.com/default.aspx?scid=kb;en-us;842242
> > >
> > > 884130 - Programs that may behave differently in Windows XP Service
> > > Pack 2 http://support.microsoft.com/?kbid=884130
> > >
> > >
> > >
> > >
> > >
> > > I've left off some issues, but I believe these address the most
> > > common problems that users encounter with OE.  In addition, please
> > > check the
> > > websites of the individual OE MVP's that address other issues not
> > > listed here:
> > >
> > >
> > > Tom Koch:
> > > http://www.insideoe.com/
> > >
> > > David Guess
> > > http://www.mindspring.com/~oe_oh/
> > >
> > > Jim Pickering
> > > http://home.comcast.net/~jimpickering/
> > >
> > > Frank Saunders
> > > http://www.fjsmjs.com/OE/index.htm
> > >
> > > and my site at http://www.oehelp.com
> > >
> > >
> > > If you don't find your problem addressed, then feel free to post a
> > > question
> > > in these newsgroups and we will be more than happy to respond and
> > > attempt to
> > > help.  Just go to Tools | Accounts | Add | News and add
> > > msnews.microsoft.com
> > > as a newsserver and then you can address your question to the
> > > appropriate newsgroup.
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