Re: OE Server Connection Problem After SP2 Update
From: PA Bear (PABear_at_mvps.org)
Date: 10/12/04
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Date: Tue, 12 Oct 2004 13:44:18 -0400
> ...same 'ol error message.
You've posted two. Which one are you still getting, 0x80004005?
1. When others get this error they sometimes find their ISP started using a
"transparent proxy server" which does not support WebDAV. See this archived
thread: http://snurl.com/1vxy.
2. Make certain your time, date, and /time zone/ settings are correct.
3. IE6 SP2 Tools>Internet Options>Privacy>Sites> type in
hotmail.com
(msn.com)
(passport.net)
and Allow All Cookies for each domain. [I suggest you also try deleting all
hotmail.com, passport.com, and msn.com cookies.]
How to Manage Cookies (IE6)
http://support.microsoft.com/?kbid=283185
4. HOW TO: Troubleshoot Situations Where You Cannot Connect to Secure Web
Sites
(Hotmail servers and .NET Passport should be treated as Secure Sites)
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444
SP2-specific page: http://support.microsoft.com/?kbid=870700
5. Temporarily disable your firewall, any "system" tools (NSW, NIS, anything
by Norton or McAfee) and pop-up/ad blockers to see if they're interfering.
6. How do you connect? Is the machine on a network? Related URLs (MTU
values):
http://support.microsoft.com/?kbid=250663
http://support.microsoft.com/?kbid=315008
7a. IE Tools>Internet Options>Advanced>HTTP 1.1> 'Use HTTP 1.1 through proxy
connections' must /not/ be enabled
7b. IE Tools>Internet Options>Security>[zone in which OE runs; should be
'Restricted Sites']>Custom Level>User Authentication>Logon>toggle between
the settings here.
7c. Resetting either or both of the above Tabs to the defaults might help,
too.
-- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE), AH-VSOP WinXP SP2: What's New for Internet Explorer and Outlook Express http://www.microsoft.com/windowsxp/sp2/ieoeoverview.mspx What You Should Know About Spyware http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx "There is no 'silver bullet' solution." http://go.microsoft.com/fwlink/?LinkId=33131 Tippaporn wrote: > Still no dice. I removed and reinstalled the Hotmail account but same 'ol > error message. It appears that my logon info simply isn't being accepted. > Could it be a firewall or other security setting issue? > > I'll tell you, it's a real grind dealing with my mail using my browser. > I'm > using GPRS for my connection and it is sloooow. Every action requires a > new > page to be brought up and I wait and wait and wait. > >> Removing and then reinstalling the Hotmail account in Outlook Express may >> be needed now. If you can confirm that the address below is the account >> you're having problems with I can forward this information to someone who >> can check things at the server. >> >> To Repair the Hotmail Folder >> >> 1. Quit Outlook Express. >> >> 2. Click Start, point to Find, and then click Files or Folders. >> >> 3. Include hidden files and folders (Windows 2000 and Windows >> XP). >> >> 4. In the Named box, type Hotmail*.dbx, and then click Find Now. >> >> 5. For each file that is found, right-click the file, click >> Rename, >> and then change the extension to xxx. >> >> 6. Close the Find Files window, and then start Outlook Express. >> >> 7. Click Send and Receive, and then click Hotmail account. >> >> >> To Remove the Account >> >> 1. In Outlook Express, click Tools, and then click Accounts...Mail >> tab. >> >> 2. Select the existing Hotmail e-mail account, and then click >> Remove. >> >> 3. Click Yes, and then click Close. >> >>> I do have a paid hotmail account, so Microsoft's planned move to >>> disassociate OE from free hotmail accounts will not affect me. >>> >>> Here's what I tried so far: >>> >>> In IE I went to Tools/Pop-Up Blocker/ and turned it off. >>> In IE I went to Tools/Options/Programs/Manage Add-Ons/ and disabled >>> everything. >>> In IE I went to Tools/Options/Privacy/ . . . , added www.hotmail.com and >>> selected "Allow." >>> >>> Still did not get positive results. I did get one result in that the >>> error >>> message in OE now reads: >>> >>> Unable to poll for new messages on your HTTP server. Account: >>> 'Hotmail', >>> Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: >>> HTTPMail, Server Response: 'Redirected', Port: 0, Secure(SSL): No, Error >>> Number: 0x80004005 >>> >>> Header download for the 'Inbox' folder did not complete. Account: >>> 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', >>> Protocol: HTTPMail, Server Response: 'Service Unavailable', Port: 0, >>> Secure(SSL): No, Error Number: 0x800CCCF0 >>> >>> The second error message error no. was identical to first originally, >>> which >>> is why I didn't include it in my original post. But after I took the >>> above >>> steps the error no. for the "Header download . . . " now reads >>> "0x800CCCF0." >>> >>> I am able to send and receive mail using hotmail on the internet. Are >>> you >>> confirming that I SHOULD NOT be able to use the server address listed in >>> OE >>> to connect to my mail using my browser? Just want to make sure I got >>> that >>> right. >>> >>> Thanks for the help, >>> >>>> Here's an update. The problem can be caused by the pop-up blocker or >>>> 3rd >>>> party app that uses a proxy to block Web ads. Try disabling a suspected >>>> program feature to test. >>>> -- >>>>> This error is reported from time to time and predates SP2. I have not >>>>> seen >>>>> a definitive answer. I will try to get an answer for you and report >>>>> later >>>>> this week. To be considered is Microsoft's move to not allow Outlook >>>>> Express to be used with free Hotmail accounts. Whether there is a >>>>> connection with this ongoing change to the servers is unknown. It >>>>> should >>>>> be possible to use Outlook Express with pre-existing free Hotmail >>>>> accounts >>>>> till April of 2005. First the ability to logon problem will needs to >>>>> be >>>>> resolved. >>>>> >>>>> Can you send and receive Hotmail at www.hotmail.com? You shouldn't be >>>>> able >>>>> to use the browser to go to the address OE uses to interface with >>>>> Hotmail >>>>> and get your mail. >>>>> >>>>> It may be a security setting issue, but the error does not match. >>>>> >>>>> On the Tools menu (of Internet Explorer) click Internet Options. >>>>> Click the Privacy tab, and then click Edit or Sites. >>>>> In the Address or Web site box, type www.hotmail.com, and then click >>>>> Allow. >>>>> Click OK. >>>>> >>>>>> I've just updated to SP2 and now OE can't connect to my hotmail >>>>>> account. I receive the following error message: >>>>>> >>>>>> Unable to poll for new messages on your HTTP server. Account: >>>>>> 'Hotmail', >>>>>> Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', >>>>>> Protocol: >>>>>> HTTPMail, Server Response: 'Redirected', Port: 0, Secure(SSL): No, >>>>>> Error Number: 0x80004005 >>>>>> >>>>>> I went to http://services.msn.com/svcs/hotmail/httpmail.asp and it >>>>>> asks me to logon. It pulls up a logon dialogue box with my logon >>>>>> info >>>>>> already entered. If I hit enter the logon dialogue box reappears. >>>>>> For some >>>>>> reason it is not being accepted by the server. >>>>>> >>>>>> Do I need to change the server URL in OE under Tools/Accounts/Hotmail >>>>>> Properties/Server? If so, to what? Or, is it simply a problem with >>>>>> getting this server to recognize my password? Is this problem >>>>>> directly >>>>>> related to the SP2 update?
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