Re: OE Server Connection Problem After SP2 Update
From: Kuay Tim (TimJohn_at_msn.com)
Date: 10/11/04
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Date: Mon, 11 Oct 2004 15:59:44 -0700
Hi Pete,
Removing and then reinstalling the Hotmail account in Outlook Express may be
needed now. If you can confirm that the address below is the account you're
having problems with I can forward this information to someone who can check
things at the server.
To Repair the Hotmail Folder
1. Quit Outlook Express.
2. Click Start, point to Find, and then click Files or Folders.
3. Include hidden files and folders (Windows 2000 and Windows XP).
4. In the Named box, type Hotmail*.dbx, and then click Find Now.
5. For each file that is found, right-click the file, click Rename,
and then change the extension to xxx.
6. Close the Find Files window, and then start Outlook Express.
7. Click Send and Receive, and then click Hotmail account.
To Remove the Account
1. In Outlook Express, click Tools, and then click Accounts...Mail tab.
2. Select the existing Hotmail e-mail account, and then click Remove.
3. Click Yes, and then click Close.
-- Tim K. aka Kuay Tim MVP - (IE/OE) Lynnwood, WA * "Tippaporn" <peter_a_pol(removethis)@hotmail.com> wrote in message news:43D3D5A3-719D-4EEC-92B7-0D8FD13AE9B3@microsoft.com... > Hi Tim, > > I do have a paid hotmail account, so Microsoft's planned move to > disassociate OE from free hotmail accounts will not affect me. > > Here's what I tried so far: > > In IE I went to Tools/Pop-Up Blocker/ and turned it off. > In IE I went to Tools/Options/Programs/Manage Add-Ons/ and disabled > everything. > In IE I went to Tools/Options/Privacy/ . . . , added www.hotmail.com and > selected "Allow." > > Still did not get positive results. I did get one result in that the > error > message in OE now reads: > > Unable to poll for new messages on your HTTP server. Account: 'Hotmail', > Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: > HTTPMail, Server Response: 'Redirected', Port: 0, Secure(SSL): No, Error > Number: 0x80004005 > > Header download for the 'Inbox' folder did not complete. Account: > 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', > Protocol: HTTPMail, Server Response: 'Service Unavailable', Port: 0, > Secure(SSL): No, Error Number: 0x800CCCF0 > > The second error message error no. was identical to first originally, > which > is why I didn't include it in my original post. But after I took the > above > steps the error no. for the "Header download . . . " now reads > "0x800CCCF0." > > I am able to send and receive mail using hotmail on the internet. Are you > confirming that I SHOULD NOT be able to use the server address listed in > OE > to connect to my mail using my browser? Just want to make sure I got that > right. > > Thanks for the help, > > Pete > > "Kuay Tim" wrote: > >> Hi Pete, >> >> Here's an update. The problem can be caused by the pop-up blocker or 3rd >> party app that uses a proxy to block Web ads. Try disabling a suspected >> program feature to test. >> >> -- >> Tim K. >> aka Kuay Tim >> MVP - (IE/OE) >> Lynnwood, WA >> * >> "Kuay Tim" <TimJohn@msn.com> wrote in message >> news:eOpb46vrEHA.3900@TK2MSFTNGP10.phx.gbl... >> > Hi Pete, >> > >> > This error is reported from time to time and predates SP2. I have not >> > seen >> > a definitive answer. I will try to get an answer for you and report >> > later >> > this week. To be considered is Microsoft's move to not allow Outlook >> > Express to be used with free Hotmail accounts. Whether there is a >> > connection with this ongoing change to the servers is unknown. It >> > should >> > be possible to use Outlook Express with pre-existing free Hotmail >> > accounts >> > till April of 2005. First the ability to logon problem will needs to be >> > resolved. >> > >> > Can you send and receive Hotmail at www.hotmail.com? You shouldn't be >> > able >> > to use the browser to go to the address OE uses to interface with >> > Hotmail >> > and get your mail. >> > >> > It may be a security setting issue, but the error does not match. >> > >> > On the Tools menu (of Internet Explorer) click Internet Options. >> > Click the Privacy tab, and then click Edit or Sites. >> > In the Address or Web site box, type www.hotmail.com, and then click >> > Allow. >> > Click OK. >> > >> > -- >> > Tim K. >> > aka Kuay Tim >> > MVP - (IE/OE) >> > Lynnwood, WA >> > * >> > "Tippaporn" <peter_a_pol(removethis)@hotmail.com> wrote in message >> > news:AD13BE55-398D-4E0A-A5B8-468FEF4317FC@microsoft.com... >> >> I've just updated to SP2 and now OE can't connect to my hotmail >> >> account. >> >> I >> >> receive the following error message: >> >> >> >> Unable to poll for new messages on your HTTP server. Account: >> >> 'Hotmail', >> >> Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: >> >> HTTPMail, Server Response: 'Redirected', Port: 0, Secure(SSL): No, >> >> Error >> >> Number: 0x80004005 >> >> >> >> I went to http://services.msn.com/svcs/hotmail/httpmail.asp and it >> >> asks >> >> me >> >> to logon. It pulls up a logon dialogue box with my logon info already >> >> entered. If I hit enter the logon dialogue box reappears. For some >> >> reason >> >> it is not being accepted by the server. >> >> >> >> Do I need to change the server URL in OE under Tools/Accounts/Hotmail >> >> Properties/Server? If so, to what? Or, is it simply a problem with >> >> getting >> >> this server to recognize my password? Is this problem directly >> >> related >> >> to >> >> the SP2 update? >> >> >> >> Thanks, >> >> >> >> Pete >> >> -- >> >> - Beer is living proof that God loves us and wants us to be happy. >> >> - Many people die at twenty five and aren't buried until they are >> >> seventy >> >> five. >> >> >> >> Benjamin Franklin >> >> >> >> >> > >> > >> >> >>
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