Re: Error messages upon accessing Outlook Express

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From: Al Smith (anonymous_at_discussions.microsoft.com)
Date: 10/09/04 

Date: Sat, 9 Oct 2004 07:43:42 -0700

Full system VirusScan was ran in safe mode with "show
Hidden Files" and reported "No viruses found" result. OE
error messages upon access attempt persist. What next?
Thanks, AL

>-----Original Message-----
>Try running a full system scan in Safe Mode, per this
post:
>http://aumha.org/forum/viewtopic.php?t=5878
>--
>~PA Bear
>
>Al Smith wrote:
>> This is in follow up to your earlier inquiry about a
>> complete system scan. The system scans I have run
>> recently [past full month] were not completed. I have
>> internal drives C & D. C=18.6GB with 4.63GB used and
>> D=37.2GB with 2.86GB used. System scans completes and
>> reports on D drive, but the system scan run on C drive
>> only progresses to about 2/3 on the progress bar, stops
>> and recycles, ending with with an insufficient memory
>> message. I have the same response after removing all
>> programs except systray and explorer in both regular and
>> safe modes. Possibly this could have some bearing on
the
>> inaccessibility of OE? Thanks. Allan
>>
>>
>>> -----Original Message-----
>>> Completed items 1 and 2 to no avail. Same error
messages
>>> upon attempts to access OE.
>>>
>>> I have been running IE6 SP1 since final installation
after
>>> applying KB 303339 instructions.
>>>
>>> The OE error messages have been persistent since as
early
>>> as 09-11-04.
>>>
>>> Neither MS Office or Outlook is installed.
>>>
>>> Recent MS updates installed were:
>>>
>>> IE6 and OE SP 1 "updates" installed 10-06-04 and
>>> designated as KB 837009; KB 867801 and KB 833989.
>>>
>>> Installed IE6 SP1 on 09-20-04; 09-21-04 and 09-25-04.
On
>>> the first [09-20] attempt, the download was
interrupted by
>>> my ISP which caused continuing error messages
requesting
>>> me to try Setup again when booting my PC. Although all
>>> installations were noted as "successful" within the
update
>>> history, I believe the only sucessful one was on 09-25
>>> when VirusScan was disabled during installation and by
>>> applying insructions within KB Article 303399. I never
>>> received any "try Setup again" messages thereafter.
>>>
>>> I believe VirusScan was possibly running during the 09-
20
>>> and 09-21 IE6 SP1 download and installation attempts.
>>>
>>> OE was not accessible nor running during any of the
>>> attempts.
>>>
>>> What next and thanks, AL?
>>>
>>>> -----Original Message-----
>>>> Do the following and tell us if the problem persists
afterwards, Al:
>>>>
>>>> 1. http://www.oehelp.com/oedef.aspx; then...
>>>>
>>>> 2. http://www.oehelp.com/oelnk.aspx
>>>>
>>>> How long have you been running IE6 SP1 in WinME? How
long has this been
>>>> a
>>>> problem? Is MS Office or Outlook also installed?
>>>>
>>>> Did you install anything from Windows Update recently
and was VirusScan
>>>> running during the install? Was OE or other IE
windows?
>>>> --
>>>> ~PA Bear
>>>>
>>>>
>>>> Al Smith wrote:
>>>>> Thanks for your response. Yes, these are ongoing
>>>>> errors. No attempt to reinstall Win ME after IE6 SP1
>>>>> upgrade. Running current VirusScan definitions, and
yes,
>>>>> a full system scan has been run recently. AL SMITH
>>>>>
>>>>>
>>>>>> -----Original Message-----
>>>>>> Crossposted to WinME General NG.
>>>>>>
>>>>>> Is this a sudden, new error or an ongoing one, Al?
>>>>>>
>>>>>> Have you ever attempted to reinstall WinME after
having upgraded to
>>>>>> IE6
>>>>>> SP1?
>>>>>>
>>>>>> Have you a reliable and working anti-virus
application running on the
>>>>>> machine with current definitions installed and have
you run a full
>>>>>> system scan lately?
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-Windows (IE/OE), AH-VSOP
>>>>>>
>>>>>> WinXP SP2: What's New for Internet Explorer and
Outlook Express
>>>>>>
>>>
http://www.microsoft.com/windowsxp/sp2/ieoeoverview.mspx
>>>>>>
>>>>>> What You Should Know About Spyware
>>>>>>
>>>
http://www.microsoft.com/athome/security/spyware/deviouss
>>> oftware.mspx
>>>>>>
>>>>>> "There is no 'silver bullet' solution."
>>>>>> http://go.microsoft.com/fwlink/?LinkId=33131
>>>>>>
>>>>>> Al Smith wrote:
>>>>>>> In Win ME and upon attempt to access Outlook
Express from
>>>>>>> the menu bar [New Message], the following error
message
>>>>>>> is displayed: "iexplore has caused an error in
>>>>>>> KRNL386.EXE" and closed. Also when accessing
[Read Me}
>>>>>>> from the same menu bar icon, the following error
message
>>>>>>> is displayed: "Msimn has caused an error in
USER.EXE" and
>>>>>>> closes.
>>>>>>>
>>>>>>> Can anyone offer guidance to eliminate these
errors to
>>>>>>> gain access to Outlook Express? Thanks !
>>>>>>
>>>>>> .
>>>>
>>>> .
>>>>
>>> .
>
>.
>

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