Re: Error messages upon accessing Outlook Express
From: PA Bear (PABear_at_mvps.org)
Date: 10/08/04
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Date: Fri, 8 Oct 2004 05:37:54 -0400
Try running a full system scan in Safe Mode, per this post:
http://aumha.org/forum/viewtopic.php?t=5878
-- ~PA Bear Al Smith wrote: > This is in follow up to your earlier inquiry about a > complete system scan. The system scans I have run > recently [past full month] were not completed. I have > internal drives C & D. C=18.6GB with 4.63GB used and > D=37.2GB with 2.86GB used. System scans completes and > reports on D drive, but the system scan run on C drive > only progresses to about 2/3 on the progress bar, stops > and recycles, ending with with an insufficient memory > message. I have the same response after removing all > programs except systray and explorer in both regular and > safe modes. Possibly this could have some bearing on the > inaccessibility of OE? Thanks. Allan > > >> -----Original Message----- >> Completed items 1 and 2 to no avail. Same error messages >> upon attempts to access OE. >> >> I have been running IE6 SP1 since final installation after >> applying KB 303339 instructions. >> >> The OE error messages have been persistent since as early >> as 09-11-04. >> >> Neither MS Office or Outlook is installed. >> >> Recent MS updates installed were: >> >> IE6 and OE SP 1 "updates" installed 10-06-04 and >> designated as KB 837009; KB 867801 and KB 833989. >> >> Installed IE6 SP1 on 09-20-04; 09-21-04 and 09-25-04. On >> the first [09-20] attempt, the download was interrupted by >> my ISP which caused continuing error messages requesting >> me to try Setup again when booting my PC. Although all >> installations were noted as "successful" within the update >> history, I believe the only sucessful one was on 09-25 >> when VirusScan was disabled during installation and by >> applying insructions within KB Article 303399. I never >> received any "try Setup again" messages thereafter. >> >> I believe VirusScan was possibly running during the 09-20 >> and 09-21 IE6 SP1 download and installation attempts. >> >> OE was not accessible nor running during any of the >> attempts. >> >> What next and thanks, AL? >> >>> -----Original Message----- >>> Do the following and tell us if the problem persists afterwards, Al: >>> >>> 1. http://www.oehelp.com/oedef.aspx; then... >>> >>> 2. http://www.oehelp.com/oelnk.aspx >>> >>> How long have you been running IE6 SP1 in WinME? How long has this been >>> a >>> problem? Is MS Office or Outlook also installed? >>> >>> Did you install anything from Windows Update recently and was VirusScan >>> running during the install? Was OE or other IE windows? >>> -- >>> ~PA Bear >>> >>> >>> Al Smith wrote: >>>> Thanks for your response. Yes, these are ongoing >>>> errors. No attempt to reinstall Win ME after IE6 SP1 >>>> upgrade. Running current VirusScan definitions, and yes, >>>> a full system scan has been run recently. AL SMITH >>>> >>>> >>>>> -----Original Message----- >>>>> Crossposted to WinME General NG. >>>>> >>>>> Is this a sudden, new error or an ongoing one, Al? >>>>> >>>>> Have you ever attempted to reinstall WinME after having upgraded to >>>>> IE6 >>>>> SP1? >>>>> >>>>> Have you a reliable and working anti-virus application running on the >>>>> machine with current definitions installed and have you run a full >>>>> system scan lately? >>>>> -- >>>>> ~Robear Dyer (PA Bear) >>>>> MS MVP-Windows (IE/OE), AH-VSOP >>>>> >>>>> WinXP SP2: What's New for Internet Explorer and Outlook Express >>>>> >> http://www.microsoft.com/windowsxp/sp2/ieoeoverview.mspx >>>>> >>>>> What You Should Know About Spyware >>>>> >> http://www.microsoft.com/athome/security/spyware/deviouss >> oftware.mspx >>>>> >>>>> "There is no 'silver bullet' solution." >>>>> http://go.microsoft.com/fwlink/?LinkId=33131 >>>>> >>>>> Al Smith wrote: >>>>>> In Win ME and upon attempt to access Outlook Express from >>>>>> the menu bar [New Message], the following error message >>>>>> is displayed: "iexplore has caused an error in >>>>>> KRNL386.EXE" and closed. Also when accessing [Read Me} >>>>>> from the same menu bar icon, the following error message >>>>>> is displayed: "Msimn has caused an error in USER.EXE" and >>>>>> closes. >>>>>> >>>>>> Can anyone offer guidance to eliminate these errors to >>>>>> gain access to Outlook Express? Thanks ! >>>>> >>>>> . >>> >>> . >>> >> .
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