Re: Outlook express blank body problem

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From: Michael Santovec (michael_santovec_at_prodigy.net)
Date: 10/01/04 

Date: Thu, 30 Sep 2004 18:44:22 -0700

If you haven't already done it, shutdown and restart Windows. This sometimes fixes the
problem.
 - If you still have a problem then try Start, Run and enter:
   regsvr32 inetcomm.dll
 - If that doesn't help, then see if the fix in this article applies:
   OLEXP: Message Appears Blank and Has an ATT000XX.txt or ATT000XX.htm Attachment
   http://support.microsoft.com/?kbid=312351
 - If that doesn't help, then in Internet Explorer, select View, Encoding and uncheck
Auto-Select and choose instead "Western European (ISO)". Then try reading your messages.
 - If the problem is only with HTML messages, and you have OE6 with SP1, go to Tools,
Options, Read and uncheck Read All Messages in Plain Text. You'll need to switch to
viewing another message and come back for this to take effect. 

-- 
Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
"Ryan Rester" <ryan.rester@gmail.com> wrote in message 
news:7b0a822c.0409292346.280686e5@posting.google.com...
> I've been seeing a problem lately with outlook express and wanted to
> know if anyone had found a suitable fix for it. The body text is not
> viewable. You can see the text if you read in in plain text format,
> save it as a text file, or print it out. The problem is not that the
> body is blank, it's that outlook express will not display the text. I
> work for a call center as a tech rep and we see this at least 3 or 4
> times a day. A lot of the systems that we have seen this on have
> adware on them but removing it doesn't help. MyWebSearch and
> MyEmailSearch seem to stand out most from the rest of the crowd... I
> think they have been on almost EVERY system that has this issue. I've
> tried EVERY article in the MSKB that is current to the date of this
> posting (9/30/04) and no joy from any of them. I'd really like to see
> this fixed and possibly even traced back to the source. If anybody can
> shed some light on this, please reply.

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