Re: address book and XP SP2

From: David Martin (davidsmartin_at_alumni.williams.edu)
Date: 09/30/04 

Date: Thu, 30 Sep 2004 19:23:45 +0500

PA Bear,

Thanks for all your help. I do back up my messages and address book
periodically plus I keep them on my office computer also. But if things
start acting up then I will do another backup and uninstall SP2 (and maybe
reinstall Windows?). It has been reassuring to know that there are people
like you out there who will go out of their way to help find a solution to a
problem. I wish my company's help desk was half as accommodating!

I graduated from Williams in '72. They have a permanent email forwarding
service that I use so that when I go work in a strange country somewhere my
friends can still find me even though I have a new ISP provider. For the
past two years I have been living in Uzbekistan where I work on a
USAID-funded project to help think tanks here learn to analyze economic
policy issues.

Thanks again,

Dave

"PA Bear" <PABear@mvps.org> wrote in message
news:uIpgw6ppEHA.596@TK2MSFTNGP11.phx.gbl...
> David Martin wrote:
>> The good news is that the snippet is not my post. There are many David
>> Martin's in this world!
>
> Don't I know it! That one was a shot in the dark really but...
>
>> Though I may have problems with my setup, this symptom did not appear
>> until
>> I installed the SP2. And I do have it on CD so I don't have to download
>> it
>> again. Nevertheless, I'm not sure that I want to uninstall and
>> reinstall.
>> After all, the address book does work -- I just have to click on "show
>> more
>> names" every time I use it. In fact I have am confident that I have
>> already
>> spent much more time trying to fix it than I wasted by the extra click!
>>
>> So unless I feel bored some evening, I think I will live with this bug
>> unless other problems emerge.
>>
>> Thanks for all your help. You do an amazing job!
>
> Thanks, David. IIWY I'd make and keep sequential backups of your store
> handy. In time, your problem may turn out to be much more than an oddly
> functioning Address Book. We're here to help if and when the time comes
> and thank you very much for your feedback and your cooperation.
>
> <curiosity gets the better of me> When did you graduate from Williams,
> what the heck are you doing in UTC +0500 time zone and where are you doing
> it? (Private reply would be fine, if you wish.)
> --
> ~PA Bear
>
>> "PA Bear" <PABear@mvps.org> wrote in message
>> news:e$K$7yZpEHA.2764@TK2MSFTNGP11.phx.gbl...
>>> David's thread so far: http://snipurl.com/9efx
>>>
>>> I think your troubles may pre-date SP2, possibly even WinXP:
>>> http://snipurl.com/9eg1 (Yes, I'm thorough! My MVP mentors taught me
>>> well.)
>>>
>>> And was this your post?... http://snipurl.com/9eg5 You may be suffering
>>> from the affects of hijackware. Does this problem persist as well? If
>>> it
>>> does, proceed no further; If not...
>>>
>>> Take a deep breath a cross your figurative fingers.
>>>
>>> 1. Backup your current OE store folder(s) and Address Book (such as it
>>> is). (Better to have it and not need it than the opposite.)
>>>
>>> References:
>>>
>>> Backup & Restore OE Data
>>> http://insideoe.tomsterdam.com/backup/index.htm
>>> http://www.oehelp.com/backup.aspx
>>>
>>> OE Files & Settings
>>> http://insideoe.tomsterdam.com/files/index.htm
>>>
>>> Importing OE Data
>>> http://insideoe.tomsterdam.com/faqs/how.htm#importOE5
>>> http://insideoe.tomsterdam.com/faqs/how.htm#importdbx
>>>
>>> OE Freebie Backup
>>> http://www.oehelp.com/OEBackup/Default.aspx
>>>
>>> 2. Close *everything* (includes OE and any/all AV apps <eg>) except
>>> (Windows) Explorer.
>>>
>>> 3a. Control Panel>Add/Remove Programs>[enable 'Show Updates' at
>>> top]>Windows XP Service Pack 2 > Remove
>>>
>>> 3b. Follow all prompts and reboot when directed to do so.
>>>
>>> 4a. Open OE6 SP1 and see if addresses and Address Book behave as they
>>> should.
>>>
>>> 4b. Check Add/Remove Programs and confirm that neither MS Office or
>>> Outlook is installed.
>>>
>>> 5. Assuming all is well, go to Windows Update and download SP2 again.
>>> Before installing it, however, Close *everything* (includes OE and
>>> any/all
>>> AV apps) except (Windows) Explorer.
>>>
>>> 6. Open OE6 SP2 and see if all is well.
>>>
>>> 7. Uncross fingers and breath deeply.
>>>
>>> Print the following, cut it out and paste it prominently in the middle
>>> of
>>> your monitor screen:
>>>
>>> RESOLVED: I will close all running applications, including my AV app,
>>> before installing *anything*.
>>> --
>>> ~PA Bear
>>>
>>> David Martin wrote:
>>>> "PA Bear" <PABear@mvps.org> wrote in message
>>>> news:OR7A1BZpEHA.3640@tk2msftngp13.phx.gbl...
>>>>>> OE Help says that I can also add identities from the address book
>>>>>> when it is started from the Start button (rather than from OE). But
>>>>>> the
>>>>>> identities option is also missing from the file menu there.
>>>>>
>>>>> Well, ya learn something new every day! I've never been aware of this
>>>>> facility nor had I ever seen that topic in Help (don't be surprised
>>>>> <eg>).
>>>>>
>>>>> Let's back up (quite) a bit.
>>>>>
>>>>> 1. Copy/paste this link http://aumha.org/mydetail.htm into an IE
>>>>> Addressbar and click GO, then copy/paste the results into your reply.
>>>>> Example:
>>>>>
>>>>> Browser Name: Microsoft Internet Explorer ver. 6.0
>>>>>
>>>>> Browser & OS: (Major & Minor Version Information)
>>>>> 4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.1.4322)
>>>>> ;SP1;Q832894;Q330994;Q837009;Q831167;
>>>>>
>>>>> Screen Resolution: 1024 x 768
>>>>> Color Depth: undefined
>>>>> Java Enabled: true
>>>>>
>>>> Browser Name: Microsoft Internet Explorer ver. 6.0
>>>>
>>>> Browser & OS: (Major & Minor Version Information)
>>>> 4.0 (compatible; MSIE 6.0; Windows NT 5.1; Q312461; SV1)
>>>> ;SP2;
>>>>
>>>> Screen Resolution: 1024 x 768
>>>> Color Depth: undefined
>>>> Java Enabled: true
>>>>
>>>>> 2. IE Help>About> What version is displayed (e.g., 6.0.1234.5678XX
>>>>> <—include any letters at the end)
>>>> 6.0.2900.2180(xpsp_sp2_rtm.040803-2158)
>>>>
>>>>>
>>>>> 3a. Is this a machine you purchased or one belonging to your employer?
>>>>> Is
>>>>> it a PC or a laptop?
>>>>>
>>>> PC purchased by me
>>>>
>>>>> 3b. Were you running an earlier Windows OS and then upgraded to WinXP?
>>>>> Was the earlier OS WinME? How did you upgrade to XP and where did you
>>>>> get
>>>>> your WinXP disc (upgrade or full version)?
>>>>>
>>>> The PC is now almost five years old. It came with Windows98. The
>>>> upgrade
>>>> to XP was several years ago, I don't remember what kind. The upgrade
>>>> to
>>>> SP2
>>>> was done by the CD.
>>>>
>>>>> 3c. I believe you mentioned that MS Office or Outlook had been
>>>>> installed
>>>>> at one point. When was that and what version of Office/Outlook? Were
>>>>> you
>>>>> running WinXP then?
>>>> I haven't had Outlook for several years. But I think it was on the
>>>> original
>>>> version of Office installed.
>>>>
>>>>>
>>>>> 4a. Did this problem only begin after installing SP2?
>>>> YES. Everything was fine until SP2.
>>>>
>>>>>
>>>>> 4b. Were both AVG and NAV running in the background when you installed
>>>>> SP2? Was Outlook Express?
>>>> Both AVG and NAV were in the background when I installed SP2. Outlook
>>>> Express was not running, unless it does something in the background.
>>>>> --
>>>>> ~PA Bear
>>>> You are thorough!
>>>>
>>>> Thanks,
>>>>
>>>> Dave
>>> <snip>
>