Re: address book and XP SP2

From: David Martin (davidsmartin_at_alumni.williams.edu)
Date: 09/29/04 

Date: Wed, 29 Sep 2004 22:59:16 +0500

PA Bear,

The good news is that the snippet is not my post. There are many David
Martin's in this world!

Though I may have problems with my setup, this symptom did not appear until
I installed the SP2. And I do have it on CD so I don't have to download it
again. Nevertheless, I'm not sure that I want to uninstall and reinstall.
After all, the address book does work -- I just have to click on "show more
names" every time I use it. In fact I have am confident that I have already
spent much more time trying to fix it than I wasted by the extra click!

So unless I feel bored some evening, I think I will live with this bug
unless other problems emerge.

Thanks for all your help. You do an amazing job!

Dave

"PA Bear" <PABear@mvps.org> wrote in message
news:e$K$7yZpEHA.2764@TK2MSFTNGP11.phx.gbl...
> David's thread so far: http://snipurl.com/9efx
>
> I think your troubles may pre-date SP2, possibly even WinXP:
> http://snipurl.com/9eg1 (Yes, I'm thorough! My MVP mentors taught me
> well.)
>
> And was this your post?... http://snipurl.com/9eg5 You may be suffering
> from the affects of hijackware. Does this problem persist as well? If it
> does, proceed no further; If not...
>
> Take a deep breath a cross your figurative fingers.
>
> 1. Backup your current OE store folder(s) and Address Book (such as it
> is). (Better to have it and not need it than the opposite.)
>
> References:
>
> Backup & Restore OE Data
> http://insideoe.tomsterdam.com/backup/index.htm
> http://www.oehelp.com/backup.aspx
>
> OE Files & Settings
> http://insideoe.tomsterdam.com/files/index.htm
>
> Importing OE Data
> http://insideoe.tomsterdam.com/faqs/how.htm#importOE5
> http://insideoe.tomsterdam.com/faqs/how.htm#importdbx
>
> OE Freebie Backup
> http://www.oehelp.com/OEBackup/Default.aspx
>
> 2. Close *everything* (includes OE and any/all AV apps <eg>) except
> (Windows) Explorer.
>
> 3a. Control Panel>Add/Remove Programs>[enable 'Show Updates' at
> top]>Windows XP Service Pack 2 > Remove
>
> 3b. Follow all prompts and reboot when directed to do so.
>
> 4a. Open OE6 SP1 and see if addresses and Address Book behave as they
> should.
>
> 4b. Check Add/Remove Programs and confirm that neither MS Office or
> Outlook is installed.
>
> 5. Assuming all is well, go to Windows Update and download SP2 again.
> Before installing it, however, Close *everything* (includes OE and any/all
> AV apps) except (Windows) Explorer.
>
> 6. Open OE6 SP2 and see if all is well.
>
> 7. Uncross fingers and breath deeply.
>
> Print the following, cut it out and paste it prominently in the middle of
> your monitor screen:
>
> RESOLVED: I will close all running applications, including my AV app,
> before installing *anything*.
> --
> ~PA Bear
>
> David Martin wrote:
>> "PA Bear" <PABear@mvps.org> wrote in message
>> news:OR7A1BZpEHA.3640@tk2msftngp13.phx.gbl...
>>>> OE Help says that I can also add identities from the address book
>>>> when it is started from the Start button (rather than from OE). But
>>>> the
>>>> identities option is also missing from the file menu there.
>>>
>>> Well, ya learn something new every day! I've never been aware of this
>>> facility nor had I ever seen that topic in Help (don't be surprised
>>> <eg>).
>>>
>>> Let's back up (quite) a bit.
>>>
>>> 1. Copy/paste this link http://aumha.org/mydetail.htm into an IE
>>> Addressbar and click GO, then copy/paste the results into your reply.
>>> Example:
>>>
>>> Browser Name: Microsoft Internet Explorer ver. 6.0
>>>
>>> Browser & OS: (Major & Minor Version Information)
>>> 4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.1.4322)
>>> ;SP1;Q832894;Q330994;Q837009;Q831167;
>>>
>>> Screen Resolution: 1024 x 768
>>> Color Depth: undefined
>>> Java Enabled: true
>>>
>> Browser Name: Microsoft Internet Explorer ver. 6.0
>>
>> Browser & OS: (Major & Minor Version Information)
>> 4.0 (compatible; MSIE 6.0; Windows NT 5.1; Q312461; SV1)
>> ;SP2;
>>
>> Screen Resolution: 1024 x 768
>> Color Depth: undefined
>> Java Enabled: true
>>
>>> 2. IE Help>About> What version is displayed (e.g., 6.0.1234.5678XX
>>> <—include any letters at the end)
>> 6.0.2900.2180(xpsp_sp2_rtm.040803-2158)
>>
>>>
>>> 3a. Is this a machine you purchased or one belonging to your employer?
>>> Is
>>> it a PC or a laptop?
>>>
>> PC purchased by me
>>
>>> 3b. Were you running an earlier Windows OS and then upgraded to WinXP?
>>> Was the earlier OS WinME? How did you upgrade to XP and where did you
>>> get
>>> your WinXP disc (upgrade or full version)?
>>>
>> The PC is now almost five years old. It came with Windows98. The
>> upgrade
>> to XP was several years ago, I don't remember what kind. The upgrade to
>> SP2
>> was done by the CD.
>>
>>> 3c. I believe you mentioned that MS Office or Outlook had been installed
>>> at one point. When was that and what version of Office/Outlook? Were
>>> you
>>> running WinXP then?
>> I haven't had Outlook for several years. But I think it was on the
>> original
>> version of Office installed.
>>
>>>
>>> 4a. Did this problem only begin after installing SP2?
>> YES. Everything was fine until SP2.
>>
>>>
>>> 4b. Were both AVG and NAV running in the background when you installed
>>> SP2? Was Outlook Express?
>> Both AVG and NAV were in the background when I installed SP2. Outlook
>> Express was not running, unless it does something in the background.
>>> --
>>> ~PA Bear
>> You are thorough!
>>
>> Thanks,
>>
>> Dave
> <snip>