Re: address book and XP SP2

From: PA Bear (PABear_at_mvps.org)
Date: 09/28/04 

Date: Tue, 28 Sep 2004 16:49:53 -0400

David's thread so far: http://snipurl.com/9efx

I think your troubles may pre-date SP2, possibly even WinXP:
http://snipurl.com/9eg1 (Yes, I'm thorough! My MVP mentors taught me well.)

And was this your post?... http://snipurl.com/9eg5 You may be suffering
from the affects of hijackware. Does this problem persist as well? If it
does, proceed no further; If not...

Take a deep breath a cross your figurative fingers.

1. Backup your current OE store folder(s) and Address Book (such as it is).
(Better to have it and not need it than the opposite.)

References:

Backup & Restore OE Data
http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

OE Files & Settings
http://insideoe.tomsterdam.com/files/index.htm

Importing OE Data
http://insideoe.tomsterdam.com/faqs/how.htm#importOE5
http://insideoe.tomsterdam.com/faqs/how.htm#importdbx

OE Freebie Backup
http://www.oehelp.com/OEBackup/Default.aspx

2. Close *everything* (includes OE and any/all AV apps <eg>) except
(Windows) Explorer.

3a. Control Panel>Add/Remove Programs>[enable 'Show Updates' at top]>Windows
XP Service Pack 2 > Remove

3b. Follow all prompts and reboot when directed to do so.

4a. Open OE6 SP1 and see if addresses and Address Book behave as they
should.

4b. Check Add/Remove Programs and confirm that neither MS Office or Outlook
is installed.

5. Assuming all is well, go to Windows Update and download SP2 again.
Before installing it, however, Close *everything* (includes OE and any/all
AV apps) except (Windows) Explorer.

6. Open OE6 SP2 and see if all is well.

7. Uncross fingers and breath deeply.

Print the following, cut it out and paste it prominently in the middle of
your monitor screen:

RESOLVED: I will close all running applications, including my AV app, before
installing *anything*. 

-- 
~PA Bear
David Martin wrote:
> "PA Bear" <PABear@mvps.org> wrote in message
> news:OR7A1BZpEHA.3640@tk2msftngp13.phx.gbl...
>>> OE Help says that I can also add identities from the address book
>>> when it is started from the Start button (rather than from OE).  But the
>>> identities option is also missing from the file menu there.
>>
>> Well, ya learn something new every day!  I've never been aware of this
>> facility nor had I ever seen that topic in Help (don't be surprised 
>> <eg>).
>>
>> Let's back up (quite) a bit.
>>
>> 1. Copy/paste this link http://aumha.org/mydetail.htm into an IE
>> Addressbar and click GO, then copy/paste the results into your reply.
>> Example:
>>
>> Browser Name: Microsoft Internet Explorer ver. 6.0
>>
>> Browser & OS: (Major & Minor Version Information)
>> 4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.1.4322)
>> ;SP1;Q832894;Q330994;Q837009;Q831167;
>>
>> Screen Resolution: 1024 x 768
>> Color Depth: undefined
>> Java Enabled: true
>>
> Browser Name: Microsoft Internet Explorer ver. 6.0
>
> Browser & OS: (Major & Minor Version Information)
> 4.0 (compatible; MSIE 6.0; Windows NT 5.1; Q312461; SV1)
> ;SP2;
>
> Screen Resolution: 1024 x 768
> Color Depth: undefined
> Java Enabled: true
>
>> 2. IE Help>About> What version is displayed (e.g., 6.0.1234.5678XX
>> <—include any letters at the end)
> 6.0.2900.2180(xpsp_sp2_rtm.040803-2158)
>
>>
>> 3a. Is this a machine you purchased or one belonging to your employer? 
>> Is
>> it a PC or a laptop?
>>
> PC purchased by me
>
>> 3b. Were you running an earlier Windows OS and then upgraded to WinXP?
>> Was the earlier OS WinME?  How did you upgrade to XP and where did you 
>> get
>> your WinXP disc (upgrade or full version)?
>>
> The PC is now almost five years old.  It came with Windows98.  The upgrade
> to XP was several years ago, I don't remember what kind.  The upgrade to 
> SP2
> was done by the CD.
>
>> 3c. I believe you mentioned that MS Office or Outlook had been installed
>> at one point.  When was that and what version of Office/Outlook?  Were 
>> you
>> running WinXP then?
> I haven't had Outlook for several years.  But I think it was on the 
> original
> version of Office installed.
>
>>
>> 4a. Did this problem only begin after installing SP2?
> YES.  Everything was fine until SP2.
>
>>
>> 4b. Were both AVG and NAV running in the background when you installed
>> SP2? Was Outlook Express?
> Both AVG and NAV were in the background when I installed SP2.  Outlook
> Express was not running, unless it does something in the background.
>> --
>> ~PA Bear
> You are thorough!
>
> Thanks,
>
> Dave
<snip>
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