Re: My Outlook Express is Broken

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From: Kuay Tim (TimJohn_at_msn.com)
Date: 09/26/04 

Date: Sun, 26 Sep 2004 09:14:48 -0700

You're welcome, David. Looks like a case of corruption to the (key)
Folders.dbx file. Glad to hear things are back to normal. 

-- 
Tim K.
aka Kuay Tim
MVP - (IE/OE)
Lynnwood, WA
*
"Dave D" <Dave D@discussions.microsoft.com> wrote in message
news:A5546E90-6EF6-4BCA-8F38-38D2383FD588@microsoft.com...
> Tim,
> Thankyou  for your help.The problem is now solved thanks to what you told
me.
> What i did was make a folder on my desktop then dragged the Outbox.old
into
> it, then i dragged the Folders file into the destop folder.
> I then went into Outlook express and the whole thing was working again.
> Once again thanks.
> Regards
> David
>
> "Kuay Tim" wrote:
>
> > Hi Dave,
> >
> > The next step would be to rename other DBX files likely to be the cause.
It
> > may be better to just move all the files in the folder to a mail backup
> > folder on the desktop. After doing this be sure no files remain in the
store
> > folder. New default files will be created in the message store when
Outlook
> > Express starts. If all is well import the files now in the backup
folder.
> >
> > The second step would be to create a new identity and use the desktop
folder
> > to import the files into the new identity.
> >
> > General Information
> >
> > There are many reasons for Outlook Express not starting or for other
> > problems that may or may not return an error message.
> >
> > 1.  3rd-party filtering software
> > The AVG anti-virus message scan plug-in can be a cause. Do not use this
> > feature. The A-V will still protect the PC.
> >
> > 2.  Damage to a DBX file.
> > There is sometimes an error message, but when this is absent finding the
> > (possibly) bad DBX file becomes a guessing game. The problem could be
with
> > Outbox.dbx, Sent Items.dbx, Inbox.dbx or other file. These can be
renamed
> > one at a time. After renaming one try starting Outlook Express. (see
below)
> > To help prevent this issue
> > compact messages on a regular basis. This is most safely done in
> > offline mode when the files are not being written to. Do not set
> > Outlook Express to automatically compact messages in the background.
> >
> > It is also recommended that messages be periodically removed from the
Inbox.
> > A new Outlook Express folder can be created, or backup procedure
performed
> > if ready access is not required. This will help prevent a corrupted
Inbox
> > and help safeguard messages you wish to keep.
> >
> > 3.  Corruption in the registry for the Outlook Express identity.
> > It is sometimes possible to create a new identity, and then import
messages
> > from the old identity. This may not be an option.
> >
> > 4.  Damage to the Outlook Express installed program.
> > Outlook Express may need to be reinstalled. Back-up the store folder
holding
> > the DBX files before doing anything. Create a new folder on the desktop
to
> > hold ALL the DBX files.
> >
> > More Information
> >
> > This behavior can occur if the client mail store contains a damaged .dbx
> > file. The damaged file is often Outbox.dbx, Inbox.dbx, or Sent
Items.dbx,
> > but another file could be at issue.
> >
> > To resolve this behavior, rename or delete the damaged .dbx file:
> >
> > 1. Click Start, point to Programs, point to Accessories, and then click
> > Windows Explorer.
> > 2. In Windows Explorer, on the Tools menu, point to Find, and then click
> > Files or Folders.
> > 3. You may need to include hidden files and folders (Windows 2000 and
XP).
> > 4. Type Outbox.dbx in the Named box, and then click Find Now.
> > 5. Right-click the file name, and then click Rename.
> > 6. Rename the file to Outbox.old.
> >
> > Note that deleting a .dbx file also deletes any e-mail messages or other
> > data in the folder.
> >
> > OLEXP: How to Back Up and Recover Outlook Express Data
> >
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;270670
> >
> > Backup and Restore
> > http://insideoe.tomsterdam.com
> >
> >
> >
> > How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows
> > XP
> >
> >
http://support.microsoft.com/default.aspx?scid=kb;en-us;318378&Product=winxp
> >
> > The second method works for Win 98 and other later Windows operating
> > systems.
> >
> >
> >
> > -- 
> > Tim K.
> > aka Kuay Tim
> > MVP - (IE/OE)
> > Lynnwood, WA
> > *
> > "Dave D" <Dave D@discussions.microsoft.com> wrote in message
> > news:8D75772D-F8F6-4318-A44B-CFDF86FF282F@microsoft.com...
> > > I renamed the outbox.dbx to outbox.old and then went back into Outlook
> > > Express but it appears that i still have the same problems.
> > > Please can i have some more help to solve this problem as i've already
> > > missed 2 days email so far.
> > >
> > >
> > >
> > > "Dave D" wrote:
> > >
> > > > Thanks to both of you for your help,i'll try out what you say.
> > > >
> > > > "Michael Santovec" wrote:
> > > >
> > > > > You could have several different problems going on.
> > > > >
> > > > > 1) For the messages not downloading, check Tools, Accounts,
> > Properties, General.  Make
> > > > > sure that you have checked to Include this account when receiving
> > mail.
> > > > >
> > > > > 2 and 3) For the An error occurred sending mail and being unable
to
> > view the Outbox folder
> > > > > are both likely caused by a corrupted Outbox folder.
> > > > >
> > > > > - Close Outlook Express.
> > > > > - OE5+: Locate the file outbox.dbx in the mail directory and
delete
> > it.  You can use
> > > > > Start, Find (or Search), Files or Folders, outbox.dbx to find it.
> > > > > - Open Outlook Express again.  It will create a new empty Outbox.
> > > > >
> > > > >
> > > > > -- 
> > > > >
> > > > > Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
> > > > >
> > > > >
> > > > > "Dave D" <Dave D@discussions.microsoft.com> wrote in message
> > > > > news:CC94ABE4-74E9-48A6-88EC-FB1836799A17@microsoft.com...
> > > > > > Hi, can anyone help me please.
> > > > > > It appears my Outlook Express is broken.
> > > > > > When i press the send/receive button the grey box which shows
the
> > messages
> > > > > > downloading just flicks on the screen for a fraction of a second
and
> > then
> > > > > > disappears.
> > > > > > When i create an email and try to send it i get the message The
> > message
> > > > > > could not be sent,An error has occurred.
> > > > > > If i click on the Outbox i get the message Folder could not be
> > > > > > displayed,Outlook Express could not open this folder,possible
causes
> > are: low
> > > > > > disc space Low memory. (It says that even though i have nothing
in
> > the Outbox
> > > > > > folder).
> > > > > > I'm using Windows ME could somebody help please.
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > >
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> >
> >
> >
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