Re: OE Outbox fails after SP2 wireless cable

From: Bruce Hagen (Nospam_at_mymail.invalid)
Date: 09/22/04 

Date: Wed, 22 Sep 2004 16:18:45 -0700

Already replied to your first post.

If the only problem now is with the Outbox, create a new one. If
there is any mail in it now, move it to a local folder you create.
Then:

Tools>Options>Maintenance>Store folder will reveal the location
of your Outlook Express files. Press the Tab key to highlight the
folder location, then Ctrl+C. Close OE, then Start>Run>Ctrl+V will
put the location in the box - Click OK and you'll see the OE files.
Otherwise, write the location down and navigate to it in Windows
Explorer.

In WindowsXP, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable
Show Hidden Files and Folders under Start>Control Panel>Folder
Options>View.

With OE closed, find the DBX file for the folder in
question {Outbox.dbx} and delete it. A new one will be created
automatically when you open OE.

Do not archive mail on default OE folders. They will eventually
become corrupted. Create your own user defined folders for storing
mail and move your mail to them. Empty Deleted Items folder
regularly.

After you are done, follow up by compacting your folders manually
while working *offline* and do it often.

File>Work Offline (or double click Working Online in the Status Bar).
File>Folder>Compact all folders.

In Tools>Options>Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.

If you downloaded SP2 with your A/V turned on, that could have been
the problem. If you want, you can order SP2 on CD for free here:

http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx

Also, if you need to remove SP2 in the future:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;875350 

-- 
Bruce Hagen
   ~IB-CA~
"Sir Andrew" <Sir Andrew@discussions.microsoft.com> wrote in message
news:30CDAA09-023B-4DB6-84C2-349B4E2D1602@microsoft.com...
> Bruce,
> I appreciate your post. My apologies for the delay, I went out of
> town and
> was away from my computer, so I'm just now re-visiting my
> frustration and
> following up.
> I tried your suggestions, neither of which seems to have solved the
> problem.
>
> I can tell you that I was previously using OE with XP SP1 and
> Norton AV (NO
> problems, even with email scan activated at that time).
> I then installed a Linksys wireless gateway (combo cable
> modem/router) and
> wireless pci adapter for desktop computer. And, 'windows update'
> followed
> that shortly with an SP2 download and install.
>
> I had a variety of problems that seemed to result from SP2, so I
> uninstalled
> it. Then I went back to microsoft's site and
> re-downloaded/installed SP1 and
> current updates up to but not including SP2. Most problems went
> away, but OE
> outbox failure remains.
>
> So, I suspect (in this order) that
> 1) SP2 wrecked my OE -- shall I re-download and install OE, or is
> there a
> way to restore OE? I'm reluctant to re-install OE unless I can
> preserve my
> existing email and contacts.
> 2) The hardware firewall (or some other conflict) in my linksys
> gateway is
> restricting outgoing email sends from OE.
> I do know that I had to activate 'passive' transfers to use WS_FTP
> Pro w/
> the new linksys gateway, and I also checked a box somewhere that
> listed
> WS_FTP Pro as an exception for the firewall (presumably to allow it
> to upload
> files). I haven't been able to find that 'exceptions list' since,
> but I think
> it must be linksys related and I'm about to look again...
>
> I appreciate any suggestions you may have. It's frustrating when
> technology
> doesn't do what it's supposed to, but encouraging when people
> demonstrate
> compassion!
> Sir Andrew
"Sir Andrew" <Sir Andrew@discussions.microsoft.com> wrote in message 
news:BED16990-C29C-47BF-AA46-2107EA976A2A@microsoft.com...
> Hi Bruce,
> Thanks for your reply. My apologies for the delay, I've been out of 
> town and
> away from my desktop computer, so I'm just returning to my 
> frustration and
> attempts to improve on it.
>
> I tried both of your suggestions, neither of which made a 
> difference.
> I had previously been using OE with XP SP1 and AOL dial-up, with 
> Norton AV.
> (NO problems at all, even with Norton AV set to scan emails 
> in/out).
>
> I then installed a Linksys wireless gateway (combo cable 
> modem/router) and a
> wireless pci adapter for my desktop computer.
> I activated my high-speed internet connection (cable).
> And, in short order, 'windows update' downloaded and installed SP2.
>
> I can't recall for certain, because everything installed so closely
> together, but I may have been able to use OE with high-speed 
> connection prior
> to SP2 (not sure).
> I had a variety of problems seemingly resulting from SP2, so I 
> uninstalled
> it, then went to microsoft's site and downloaded/re-installed SP1 
> and current
> updates up to but not including SP2. Most problems went away, but 
> OE outbox
> failure remains.
>
> I did have to activate 'passive transfer' mode in order to use 
> WS_FTP Pro
> with the Linksys gateway, and I also checked a box on a list 
> somewhere to
> make WS_FTP an exception to the Linksys firewall (presumably to 
> allow file
> uploads). I don't remember where that list was, but I'm going to 
> look again
> and see if there's a check box for OE.
>
> I'm only using the Linksys hardware firewall (not Window's), in 
> order to
> avoid multiple-firewall conflicts.
>
> I suspect (in this order) that
> 1) SP2 wrecked my OE. Shall I re-install OE, or is there a way to 
> restore
> the existing installation? I'm reluctant to re-install unless I can 
> preserve
> my email and contacts.
> 2) The hardware firewall in my Linksys gateway is restricting 
> outgoing email
> from OE. If so, I'll have to track down the corrective settings.
>
> Thanks for any additional input. It's frustrating when technology 
> doesn't do
> what it's supposed to, but encouraging when people show compassion!
> Sir Andrew
>
> "Bruce Hagen" wrote:
>
>> This particular error has different fixes for different people.
>>
>> First thing to try is to turn off e-mail scanning in your A/V. You
>> are still protected.
>>
>> Then : Go to Tools>Accounts>Mail>Properties>Servers Tab. Under
>> *Outgoing mail server*, check the box for My server requires
>> authentication. Next, click the Settings button and insert your 
>> user
>> name, {everything before the @ in your address} and enter the
>> password.
>>
>> There are more possibilities, but if these ideas don't work, keep
>> checking back for another suggestion.
>> -- 
>> Bruce Hagen
>>    ~IB-CA~
>>
>>
>>
>> "Sir Andrew" <Sir Andrew@discussions.microsoft.com> wrote in 
>> message
>> news:91496C86-D116-4B5B-8F4A-FAF48E168D84@microsoft.com...
>> >I just installed Cox cable via a wireless router.
>> > I also installed the new XP SP2 service pak.
>> > Now, Outlook Express will not send email from the Outbox 
>> > (although
>> > it seems
>> > to receive incoming mail without problems).
>> > Instead, I get this error msg:
>> > (Under Errors Tab)
>> > The connection to the server has failed. Account: 'MVP Webhead',
>> > Server:
>> > 'mvptheater.org', Protocol: SMTP, Port: 25, Secure(SSL): No, 
>> > Socket
>> > Error:
>> > 10060, Error Number: 0x800CCC0E
>> >
>> > (Under Tasks Tab)
>> > Tasks: Send 1 message using "MVP Webhead".
>> > Status: Failed
>> > Connection: Local Area Network
>> >
>> > Incidentally, I deleted the Outbox.dbx just for fun. Didn't 
>> > solve
>> > problem.
>> > I've also turned off the new Windows XP SP2 security center
>> > firewall,
>> > letting the gateway firewall stand solo.
>> > I'm wondering, is there an exclusion I need to add somewhere, or
>> > something
>> > else I need to turn off, or what???!!!
>> >
>> > Thanks for helping me stop banging my head against the 
>> > monitor...
>>
>>
>>