Re: Outlook Express, and everything else very slow
From: PA Bear (PABear_at_mvps.org)
Date: 09/22/04
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Date: Wed, 22 Sep 2004 17:27:32 -0400
For your OE problem:
See the Messenger-related part (at the very end) of
http://insideoe.tomsterdam.com/problems/performance.htm#slowstart
More at:
http://kellys-korner-xp.com/xp_oe.htm
http://kellys-korner-xp.com/xp_messenger.htm
Installing SP2 reinstalls and reregisters Windows Messenger, so if you've
done the above before, prior to the install of SP2, you'll need to do it
again.
YMMV.
For your Windows problem:
More and more, we're seeing the install of SP2 *revealing* (not causing)
problems already buried in the system prior to installing SP2. The cause is
*hijackware*....
Dealing with Trojans & Hijackware
A. Trojans
1. Check in at Windows Update and install all critical updates & reboot.
2. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...
3. Update your virus definitions, enable Show Hidden Files
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
and then run a full system scan in Safe Mode
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
with nothing else running in background. Note the files identified and
removed then find the corresponding page for the file at your AV maker's
online support pages (e.g.,
http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
and follow *all* Removal steps, including editing the Registry if directed.
WinXP Only (WinME similar): If this scan finds anything, create a new
Restore Point then:
Disk Cleanup > More options > Delete all but the most recent Restore
Point.
B. Hijackware
Help with Hijackware (MS MVP sites all)
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html
Run these tools in the following order with nothing else running in
background:
1. CWShredder v1.59.1 (no updates available currently; fix all found)
2. Ad-Aware SE (reconfigure per Post #2 in
http://aumha.org/forum/viewtopic.php?t=5877; fix all found)
3. Spybot (RTFM but generally fix everything in red)
Important: You must seek updates for Ad-Aware, Spybot, etc., before each and
every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis
(http://forum.aumha.org/downloads/hijackthis.zip) is the preferred tool to
use. It will help you to both identify and remove any hijackware/spyware.
**Post your files to http://forums.spywareinfo.com/ or
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]
So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957
-- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE), AH-VSOP Are You Ready for WinXP SP2? http://www.microsoft.com/athome/security/protect/default.aspx WinXP SP2 Release Notes http://support.microsoft.com/default.aspx?scid=kb;en-us;835935 AumHa Forums http://forum.aumha.org JB wrote: > Ok, I have tried every suggestion on all of these various > sites with no success. The only thing I have not done is > to reload the Imagehlp.dll file, only because I do not > know where to get it. The suggestions are to get it from > a Win98 CD, but I ma running WinXP and do not have a > Win98 Cd. I have thought about reloading SP2, but that > seems like a last resort. Besides, this problem started > out of the blue, a month after SP2 was installed. I have > two problems, Windows boot up take a long time, and > Outlook Express takes even longer. I tried creating a > new identity, having it open to something other that the > inbox, opening to the inbox, compacting files, etc. > > Got any other ideas? > >> -----Original Message----- >> I have been seeing some other questions on this and have >> asked a couple myself, but I am not seeing a good >> answer. As of yesterday outlook express takes almost two >> minutes to open. During that time I can hear the hard >> drive spinning, all I see is the folders list, and I can >> not do anything else on the computer as everything else >> is frozen. A couple of days ago I downloaded one of the >> Windows Critical Updates, GDI + Detector Tool, and an >> Office XP critical update. and last week I installed >> Adobe Acrobat Pro. These are the only changes to the >> computer, which is what I usually look for when problems >> arise. But the problems didn't start until the next >> day. I also find that the initial boot up for Windows is >> slow while I hear the same spinning sound from the hard >> drive, and even many of the programs like access and >> excel have slowed down. But it is the outlook express >> that is by far the slowest. I have tried deleting temp >> files, disk clean up, compacting messages, defragmenting, >> virus scans, spy ware scans, and just about everything >> else I can think of. I am hesitant to change the >> registry unless I know that what I am doing is correct, >> but this is the only suggestion I have seen. >> >> Anyone have any ideas on this? >> >> JB >> >> .
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