Re: Cannot send e-mail error 0x800ccc0f

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

From: Bruce Hagen (Nospam_at_mymail.invalid)
Date: 09/21/04 

Date: Tue, 21 Sep 2004 08:17:57 -0700

Error 0x800ccc0d or 0x800ccc0f when Receiving and Sending E-Mail
http://support.microsoft.com/?kbid=813514

Turn off the e-mail scanning in your anti-virus.
http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/2001082921552806?Open

You are still protected:
http://service1.symantec.com/SUPPORT/nav.nsf/df0a595864594c86852567ac0063608c/65434372961d321d8825687f000003f8?OpenDocument&src=tr&Highlight=0,email,protection

If you have Norton Anti-Spam, that can also be the cause of the
error. 

-- 
Bruce Hagen
   ~IB-CA~
"John Murray" <john@MurrayComputing.com> wrote in message 
news:Oyap0u9nEHA.3520@TK2MSFTNGP11.phx.gbl...
> Hello to All -
>
> Helping a client send e-mail from their laptop using
> their SBC DSL account, but cannot get past the time-out
> smtp error message 0x800ccc0f. She can receive e-mail and
> she can browse the Internet using IE 6, but cannot send.
>
> The error message comes up as a Norton AV Proxy server
> message in Outlook Express or a server error message in
> Outlook 2000:
>
> "
> Your server has unexpectedly terminated the connection.
> Possible causes for this include server problems, network
> problems, or a long period of inactivity. Account: '***',
> Server:'smtp server', Protocol: 'SMTP', Port: 25, Secure
> (SSL): No, Error Number: 0x800CCC0F
> "
>
> So far, I've tried connecting the laptop to a different
> network, setting up the client's e-mail account using
> Outlook 2000 instead of Outlook Express, changed time-out
> duration setting, etc., but we still get the same error. We can
> send using this acct on another machine.
>
> This is a Compaq laptop with Windows XP Service Pack 1,
> plenty of RAM and HDD space, and Norton Antivirus 2004.
>
> Any help will be appreciated,
> John
> <<>>
>
>

Relevant Pages

  • Re: << SBS news for the week of February 1, 2004>>
    ... > 829358 Overview of the Critical Update for SQL Server 2000 Desktop Engine ... > 831747 Overview of the Business Contact Manager for Outlook 2003 Update: ... > 829114 How to remove and how to install the Windows Small Business Server ... > 831664 "The requested media failed to mount" error message when you try to ...
    (microsoft.public.backoffice.smallbiz)
  • Re: Outlook 2002 does not receive POP3 mail.
    ... > running a different version of Outlook. ... > error message I encounter is only found in Article 837368, ... > Windows Small Business Server 2003. ... >>> unable to connect to your incoming e-mail server. ...
    (microsoft.public.outlook.installation)
  • Re: Help-Log off means cant get mail
    ... I have no problem accessing the internet with my browser when this occurs. ... Here is the error message I get almost instantly when trying to get my ... "Your server has unexpectedly terminated the connection. ... What type of your email account do you use in Outlook? ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • << SBS news for the week of February 1, 2004>>
    ... - Commerce Server 2000 and 2002 ... 831747 Overview of the Business Contact Manager for Outlook 2003 Update: ... 829114 How to remove and how to install the Windows Small Business Server ... 831664 "The requested media failed to mount" error message when you try to ...
    (microsoft.public.backoffice.smallbiz)
  • Re: Outlook Express 6X
    ... identity with another account, ... Your server has unexpectedly terminated the connection. ... After you last instructions I realize that I do not have Outlook Express.6 ... I'm not too keen on deleting Norton just yet. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)