Re: Can no longer access OE 6
From: Kuay Tim (TimJohn_at_msn.com)
Date: 09/12/04
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Date: Sat, 11 Sep 2004 18:09:39 -0700
Hi Val,
A damaged DBX file in the message store can cause Outlook Express not to
start. Rather than renaming the files one at a time to find the file that
might be damaged all the files can be backed up to another folder. This
could be on the desktop. File in the message store could then be deleted.
Outlook Express will start if a damaged DBX file is the problem. New empty
default folders will be created. Folders (DBX files) from the backup folder
could then be imported.
General Information
There are many reasons for Outlook Express not starting or for other
problems that may or may not return an error message.
1. 3rd-party filtering software
The AVG anti-virus message scan plug-in can be a cause. Do not use this
feature. The A-V will still protect the PC.
2. Damage to a DBX file.
There is sometimes an error message, but when this is absent finding the
(possibly) bad DBX file becomes a guessing game. The problem could be with
Outbox.dbx, Sent Items.dbx, Inbox.dbx or other file. These can be renamed
one at a time. After renaming one try starting Outlook Express. (see below)
To help prevent this issue
compact messages on a regular basis. This is most safely done in
offline mode when the files are not being written to. Do not set
Outlook Express to automatically compact messages in the background.
It is also recommended that messages be periodically removed from the Inbox.
A new Outlook Express folder can be created, or backup procedure performed
if ready access is not required. This will help prevent a corrupted Inbox
and help safeguard messages you wish to keep.
3. Corruption in the registry for the Outlook Express identity.
It is sometimes possible to create a new identity, and then import messages
from the old identity. This may not be an option.
4. Damage to the Outlook Express installed program.
Outlook Express may need to be reinstalled. Back-up the store folder holding
the DBX files before doing anything. Create a new folder on the desktop to
hold ALL the DBX files.
More Information
This behavior can occur if the client mail store contains a damaged .dbx
file. The damaged file is often Outbox.dbx, Inbox.dbx, or Sent Items.dbx,
but another file could be at issue.
To resolve this behavior, rename or delete the damaged .dbx file:
1. Click Start, point to Programs, point to Accessories, and then click
Windows Explorer.
2. In Windows Explorer, on the Tools menu, point to Find, and then click
Files or Folders.
3. You may need to include hidden files and folders (Windows 2000 and XP).
4. Type Outbox.dbx in the Named box, and then click Find Now.
5. Right-click the file name, and then click Rename.
6. Rename the file to Outbox.old.
Note that deleting a .dbx file also deletes any e-mail messages or other
data in the folder.
OLEXP: How to Back Up and Recover Outlook Express Data
http://support.microsoft.com/default.aspx?scid=kb;en-us;270670
Backup and Restore
http://insideoe.tomsterdam.com
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;318378&Product=winxp
The second method works for Win 98 and other later Windows operating
systems.
-- Tim K. aka Kuay Tim MVP - (IE/OE) Lynnwood, WA * "Val" <anonymous@discussions.microsoft.com> wrote in message news:074501c4983c$12912ba0$a501280a@phx.gbl... > It worked fine one evening. The next morning when I > connected the usual way, my dial up window popped up as > usual - but neither it nor OE 6 were responsive. I can't > get in to OE to do anything. > > No programs were downloaded - no (known) changes to the > computer were made. > > Ran System Restore to two dates previous to problem - no > results. Ran Symantecs system check, did automatic > fixes - no results. > > Can, and/or should I Uninstall and Reinstall OE6? How > can I fix this? - Val
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