Re: How should I uninstall / install OE / IE ?

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: tina SPEILBERG (tinaspeilberg1_at_yahoo.com)
Date: 08/29/04 

Date: 28 Aug 2004 23:35:50 -0700

Hi Jim,

I did what Method 2 suggested. I reinstalled OE. ( I did not uninstall OE or IE)

But my OE is still Freezing.

Everything else on my PC seems to work Ok.

What other suggestions do you have ?

PLEASE HELP ME!

Thanks
Tina

"Jim Pickering" <jimp@mvps.0rg> wrote in message news:<#c$ax0TjEHA.3016@tk2msftngp13.phx.gbl>...
> Tina:
>
> Once again, read this Knowledge Base article from Microsoft and use method 2
> outlined in there. It will work for your Windows ME system. Print out the
> article and perform the steps one at a time, checking each one off as you do
> it.
>
> How to Reinstall or Repair Internet Explorer and Outlook Express in Windows:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318378
>
> If you still feel unsure about doing it, try asking in your area if someone
> has a good grasp of computer essentials and would be willing to help you do
> it. You will not lose your mail normally, but on the off chance that
> something goes wrong, you have the insurance of the backed up copies you've
> already created. Good luck.
> --
> Jim Pickering, MVP-Outlook Express
> Please reply only to newsgroup.
>
>
> "tina SPEILBERG" <tinaspeilberg1@yahoo.com> wrote in message
> news:1cbcf789.0408280628.1fca826d@posting.google.com...
> >I am NOT Technical.
> >
> > Could any one pls let me know how to do this in detail.
> >
> > I want to do it in such a way that I do NOT lose my emails in my OE6.
> > I have 5 different identities and the emails are very important to me.
> >
> > I made copies of all the mail folders in each identity . I created a
> > new folder on my desktop for each identity and copied all the files in
> > each of them to these new folders.
> >
> > I have a win Me PC
> >
> > PLEASE HELP ME !
> >
> > Thanks
> > tina
> >
> >
> >
> > tinaspeilberg1@yahoo.com (tina SPEILBERG) wrote in message
> > news:<1cbcf789.0408271919.4cfd2945@posting.google.com>...
> >> Ok I "think" I did as you suggested.
> >> Still OE is the same - Freezing my PC.
> >>
> >> When I dowloaded IE6 it took only a few seconds. Is that correct ?
> >> Then I reinstalled IE. That did not take long too.
> >>
> >> I used IE and Netscape to download IE6. Both times the download was
> >> very quick.
> >>
> >> Am I doing anything wrong ?
> >>
> >> Please help me.
> >>
> >> It probably is something real simple but i cannot see it.
> >>
> >> Thanks
> >> tina
> >>
> >>
> >>
> >> "Jim Pickering" <jimp@mvps.0rg> wrote in message
> >> news:<#e2a$i#iEHA.384@TK2MSFTNGP10.phx.gbl>...
> >> > At this point, Tina, all I can suggest is a uninstall/reinstall using
> >> > method
> >> > 2 outlined in this KB article which works for all operating systems,
> >> > except
> >> > Windows 95. Your mail folders should be intact but you might want to
> >> > make a
> >> > copy of all the DBX files in your message store folder to a new folder
> >> > you
> >> > create on your desktop.
> >> >
> >> > How to Reinstall or Repair Internet Explorer and Outlook Express in
> >> > Windows:
> >> > http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318378
> >> > --
> >> > Jim Pickering, MVP-Outlook Express
> >> > Please reply only to newsgroup.
> >> >
> >> >
> >> >
> >> >
> >> > "tina SPEILBERG" <tinaspeilberg1@yahoo.com> wrote in message
> >> > news:1cbcf789.0408261920.56596fa6@posting.google.com...
> >> > > Thank you very much for your help.
> >> > >
> >> > > I tried doing what you said ...but I do not have the option to
> >> > > display
> >> > > the folder list.
> >> > > Other than that I was able to do everything else.
> >> > > Since you said it was not imperative I guess I am fine because I did
> >> > > the rest of the compacting per the steps in
> >> > >
> >> > > http://insideoe.tomsterdam.com/files/maintain.htm#compact
> >> > >
> >> > > Now the problem is, My OE still says : not responding or my screen
> >> > > locksup.
> >> > >
> >> > > What else shall I do to get my OE working again ?
> >> > >
> >> > > I think I have done almost everything suggested so far.
> >> > >
> >> > > Without my regular email I am lost.
> >> > > Pls. help.
> >> > >
> >> > > Thanks
> >> > > tina
> >> > >
> >> > >
> >> > > "Jim Pickering" <jimp@mvps.0rg> wrote in message
> >> > > news:<OIKECe5iEHA.2436@TK2MSFTNGP09.phx.gbl>...
> >> > >> After you click the option to display the folder list (if it's not
> >> > >> already
> >> > >> there) and click Apply, exit that screen. Now click on the Folder
> >> > >> List
> >> > >> and
> >> > >> navigate to the topmost folder which will be above the Local Folders
> >> > >> called
> >> > >> Outlook Express. It's not imperative to do this but it does help
> >> > >> ensure
> >> > >> that the compact will run without errors. The main things are to
> >> > >> make
> >> > >> sure
> >> > >> you are working offline, so that the compacting will not be
> >> > >> interrupted
> >> > >> by a
> >> > >> polling for incoming messages. Good luck.
> >> > >> --
> >> > >> Jim Pickering, MVP-Outlook Express
> >> > >> Please reply only to newsgroup.
> >> > >>
> >> > >>
> >> > >> "tina SPEILBERG" <tinaspeilberg1@yahoo.com> wrote in message
> >> > >> news:1cbcf789.0408260616.7982c402@posting.google.com...
> >> > >> >I think maybe I have not correctly compacted my folders. Because OE
> >> > >> > opens fine, switches identities fine, sends/receives mail fine but
> >> > >> > Freezes when I click on a button in any specific identity like
> >> > >> > "create
> >> > >> > mail" or "reply ".
> >> > >> >
> >> > >> > Let me tell you what I did:
> >> > >> >
> >> > >> > 1. I created folders in OE6 under local folders .(These new
> >> > >> > folders
> >> > >> > are NOT sub folders under Inbox. They are separate standalone
> >> > >> > folders
> >> > >> > ) I transferred all inbox and sent mails to these new folders.
> >> > >> >
> >> > >> > 2 Then per
> >> > >> > http://insideoe.tomsterdam.com/files/maintain.htm#compact
> >> > >> >
> >> > >> > I tried compacting ALL the folders in ALL the identities.
> >> > >> >
> >> > >> > As I said in my earlier email I am stuck on Step 1 which is:
> >> > >> >
> >> > >> > 1. In the OE Folder list (View| Layout| Folder List), click
> >> > >> > Outlook
> >> > >> > Express so that no mail or news folder is open.
> >> > >> >
> >> > >> > In reply to your message for compacting folders, on the OE
> >> > >> > horizontal
> >> > >> > menu, I clicked on View, then Layout, (upto this point, fine), I
> >> > >> > get
> >> > >> > to Window Layout Properties. At this point I am stuck because I
> >> > >> > see
> >> > >> > "Basic" and "Preview pane". Am I in the correct area ?
> >> > >> > I do not see how I can check Outlook Express.
> >> > >> >
> >> > >> > I feel I am very close to solving this.
> >> > >> >
> >> > >> > Can anyone PLEASE help me one more time.
> >> > >> >
> >> > >> > Thanks
> >> > >> > Tina
> >> > >> >
> >> > >> >
> >> > >> >
> >> > >> >
> >> > >> >
> >> > >> > "PA Bear" <PABear@mvps.org> wrote in message
> >> > >> > news:<eSaYmzyiEHA.3876@TK2MSFTNGP15.phx.gbl>...
> >> > >> >> 'Outlook Express' is the topmost entry in your Folder tree.
> >> > >> >>
> >> > >> >> Did you import your old identity's folders into the new Named
> >> > >> >> Identity?
> >> > >> >> Did
> >> > >> >> you clean out Inbox and Sent Items and then compact all folders
> >> > >> >> before
> >> > >> >> doing
> >> > >> >> so?
> >> > >> >> --
> >> > >> >> ~Robear Dyer (PA Bear)
> >> > >> >> MS MVP-Windows (IE/OE), AH-VSOP
> >> > >> >>
> >> > >> >> Are You Ready for WinXP SP2?
> >> > >> >> http://www.microsoft.com/athome/security/protect/default.aspx
> >> > >> >>
> >> > >> >> WinXP SP2 Release Notes
> >> > >> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;835935
> >> > >> >>
> >> > >> >> AumHa Forums
> >> > >> >> http://forum.aumha.org
> >> > >> >>
> >> > >> >> tina SPEILBERG wrote:
> >> > >> >> > Hi
> >> > >> >> > I tried doing a manual compact.
> >> > >> >> > per
> >> > >> >> > http://insideoe.tomsterdam.com/files/maintain.htm#compact
> >> > >> >> >
> >> > >> >> > Here are the 3 steps:
> >> > >> >> >
> >> > >> >> > 1. In the OE Folder list (View| Layout| Folder List), click
> >> > >> >> > Outlook
> >> > >> >> > Express so that no mail or news folder is open.
> >> > >> >> >
> >> > >> >> > 2. Now click File| Work Offline so that no new messages will be
> >> > >> >> > arriving.
> >> > >> >> >
> >> > >> >> > 3. Finally, click File| Folder| Compact All Folders.
> >> > >> >> >
> >> > >> >> >
> >> > >> >> > I could do steps 2 and 3. But in step 1, I do not see Outlook
> >> > >> >> > Express.
> >> > >> >> >
> >> > >> >> > ****************************
> >> > >> >> > In addition, I created a new identity per your suggestion. It
> >> > >> >> > is
> >> > >> >> > still
> >> > >> >> > freezing when I click on a mail to view it.
> >> > >> >> >
> >> > >> >> > I never new of compacting, I am doing it now. Still it is
> >> > >> >> > freezing
> >> > >> >> > and
> >> > >> >> > "not responding"
> >> > >> >> >
> >> > >> >> > What else can I do to get my OE6 working again ?
> >> > >> >> >
> >> > >> >> > Kind regards
> >> > >> >> > tina
> >> > >> >> >
> >> > >> >> >
> >> > >> >> >
> >> > >> >> >
> >> > >> >> >
> >> > >> >> > "Jim Pickering" <jimp@mvps.0rg> wrote in message
> >> > >> >> > news:<OAVg1otiEHA.344@TK2MSFTNGP10.phx.gbl>...
> >> > >> >> >> Try a manual compact of your folders as outlined at this

> >> > >> >> >> website:
> >> > >> >> >> http://insideoe.tomsterdam.com/files/maintain.htm#compact
> >> > >> >> >>
> >> > >> >> >> If that doesn't fix it, try creating a new identity in Outlook
> >> > >> >> >> Express,
> >> > >> >> >> then
> >> > >> >> >> shut down Outlook Express using the menu, File/Exit and Log
> >> > >> >> >> Off
> >> > >> >> >> Identity.
> >> > >> >> >> When you reopen Outlook Express, select the new identity you
> >> > >> >> >> created
> >> > >> >> >> and
> >> > >> >> >> set
> >> > >> >> >> up your mail account in that identity and test it. If it
> >> > >> >> >> works
> >> > >> >> >> well,
> >> > >> >> >> then
> >> > >> >> >> import your messages from the problem identity, using
> >> > >> >> >> File/Import/Messages
> >> > >> >> >> selecting from an identity and point to the previously named
> >> > >> >> >> identity.
> >> > >> >> >>
> >> > >> >> >> Let us know if that fixes the problem. You also should not
> >> > >> >> >> store
> >> > >> >> >> messages
> >> > >> >> >> in the default folders (Inbox, Sent Items, etc.) but rather
> >> > >> >> >> create
> >> > >> >> >> new
> >> > >> >> >> folders to contain them for archival purposes. The default
> >> > >> >> >> folders
> >> > >> >> >> are
> >> > >> >> >> frequently written to, accessed and deleted from, providing
> >> > >> >> >> opportunities
> >> > >> >> >> for a byte to go astray. If a single byte in a DBX file
> >> > >> >> >> becomes
> >> > >> >> >> corrupted,
> >> > >> >> >> the entire folder becomes unreadable. Failing to compact
> >> > >> >> >> manually
> >> > >> >> >> and
> >> > >> >> >> frequently (at least weekly) can also lead to a similar
> >> > >> >> >> corruption.
> >> > >> >> >> --
> >> > >> >> >> Jim Pickering, MVP-Outlook Express
> >> > >> >> >> Please reply only to newsgroup.
> >> > >> >> >>
> >> > >> >> >>
> >> > >> >> >> "tina SPEILBERG" <tinaspeilberg1@yahoo.com> wrote in message
> >> > >> >> >> news:1cbcf789.0408242210.e9e82a8@posting.google.com...
> >> > >> >> >>> I did what you suggested ie found the location of the store
> >> > >> >> >>> folder
> >> > >> >> >>> for
> >> > >> >> >>> each identity and deleted Inbox.dbx for each identity.
> >> > >> >> >>>
> >> > >> >> >>> And tried OE. It is still Freezing or not responding when I
> >> > >> >> >>> click
> >> > >> >> >>> on
> >> > >> >> >>> a
> >> > >> >> >>> mail to view it.
> >> > >> >> >>>
> >> > >> >> >>> Is it because I have about 7,000 emails ? ( Incoming and sent
> >> > >> >> >>> mail).
> >> > >> >> >>>
> >> > >> >> >>> Most of my emails have only a few lines. Probably about 15%
> >> > >> >> >>> have 1
> >> > >> >> >>> or
> >> > >> >> >>> 2 page Word doc attachments.
> >> > >> >> >>>
> >> > >> >> >>> I have had a slighly smaller number for quite a while and I
> >> > >> >> >>> never
> >> > >> >> >>> had
> >> > >> >> >>> a problem. This freezing just happened all of a sudden.
> >> > >> >> >>>
> >> > >> >> >>> I have cleared the background compactation in OE for all the
> >> > >> >> >>> identities. Also created new folders in OE6 and compacted
> >> > >> >> >>> them. So
> >> > >> >> >>> my
> >> > >> >> >>> Inbox and Sent mail folders are lean and I have emptied all
> >> > >> >> >>> the
> >> > >> >> >>> delete
> >> > >> >> >>> mail folders.
> >> > >> >> >>> I checked my RAM with OE open ..it said 81% free. When I
> >> > >> >> >>> start my
> >> > >> >> >>> PC
> >> > >> >> >>> the RAM is 98% free.
> >> > >> >> >>>
> >> > >> >> >>> I have one identity (email address) in OE with only 10 emails
> >> > >> >> >>> in
> >> > >> >> >>> it.
> >> > >> >> >>> When I access a mail in that identity too the emails are
> >> > >> >> >>> frozen.
> >> > >> >> >>>
> >> > >> >> >>> Any other ideas ?
> >> > >> >> >>>
> >> > >> >> >>> Thanks for all your help in advance!
> >> > >> >> >>> Tina
> >> > >> >> >>>
> >> > >> >> >>>
> >> > >> >> >>> "Jim Pickering" <jimp@mvps.0rg> wrote in message
> >> > >> >> >>> news:<#r4JK5giEHA.712@TK2MSFTNGP09.phx.gbl>...
> >> > >> >> >>>> Find the location of your message store folder (OE menu,
> >> > >> >> >>>> Tools/Options/Maintenance and Store Folder button). Close
> >> > >> >> >>>> Outlook
> >> > >> >> >>>> Express
> >> > >> >> >>>> and use Windows Explorer to navigate to that folder and find
> >> > >> >> >>>> Inbox.dbx
> >> > >> >> >>>> and
> >> > >> >> >>>> delete it (after you've transferred all messages from it you
> >> > >> >> >>>> wish
> >> > >> >> >>>> to
> >> > >> >> >>>> save).
> >> > >> >> >>>> Then reopen Outlook Express and the problem should be fixed.
> >> > >> >> >>>> --
> >> > >> >> >>>> Jim Pickering, MVP-Outlook Express
> >> > >> >> >>>> Please reply only to newsgroup.
> >> > >> >> >>>>
> >> > >> >> >>>>
> >> > >> >> >>>> "tina SPEILBERG" <tinaspeilberg1@yahoo.com> wrote in message
> >> > >> >> >>>> news:1cbcf789.0408240905.1d4d6b8b@posting.google.com...
> >> > >> >> >>>>> OE 6 Freezes when opening mail and creating mail.
> >> > >> >> >>>>>
> >> > >> >> >>>>> My OE freezes when:
> >> > >> >> >>>>> 1. when opening mail
> >> > >> >> >>>>> 2. When I click on a particular mail to read it
> >> > >> >> >>>>> 2. When I click on the create mail button
> >> > >> >> >>>>>
> >> > >> >> >>>>> It seems to do everthing else normally.
> >> > >> >> >>>>> I can switch identities quickly etc. It sends mail quickly.
> >> > >> >> >>>>> I
> >> > >> >> >>>>> receive
> >> > >> >> >>>>> mail quickly etc.
> >> > >> >> >>>>>
> >> > >> >> >>>>> I do not see an hourglass. Sometimes it says OE not
> >> > >> >> >>>>> responding.
> >> > >> >> >>>>>
> >> > >> >> >>>>> I made separate folders under OE local folders, transferred
> >> > >> >> >>>>> the
> >> > >> >> >>>>> Inbox
> >> > >> >> >>>>> and Sent mail to these folders, deleted all the delete
> >> > >> >> >>>>> mails. I
> >> > >> >> >>>>> also
> >> > >> >> >>>>> went offline and
> >> > >> >> >>>>> compacted all the folders.
> >> > >> >> >>>>>
> >> > >> >> >>>>> I have run Scandisk, Defrag, Virus scan etc.
> >> > >> >> >>>>>
> >> > >> >> >>>>> But it still Freezes.
> >> > >> >> >>>>>
> >> > >> >> >>>>> BTW I have switched to Netscape Browser as IE won't allow
> >> > >> >> >>>>> me to
> >> > >> >> >>>>> download Word Docs( that's another problem I have).
> >> > >> >> >>>>> Do you think using Netscape ( the latest version) and OE at
> >> > >> >> >>>>> the
> >> > >> >> >>>>> same
> >> > >> >> >>>>> time is a problem ?
> >> > >> >> >>>>>
> >> > >> >> >>>>>
> >> > >> >> >>>>> Pls. let me know how to solve this FREEZING problem I have
> >> > >> >> >>>>> with
> >> > >> >> >>>>> OE6.
> >> > >> >> >>>>>
> >> > >> >> >>>>> I probably have about 1,000 emails in 5 or 6 diifferent
> >> > >> >> >>>>> email
> >> > >> >> >>>>> identities on my OE.
> >> > >> >> >>>>>
> >> > >> >> >>>>> Win ME, 192RAM, 750MHZ CPU, cable connection.
> >> > >> >> >>>>>
> >> > >> >> >>>>> Thanks
> >> > >> >> >>>>> Tina

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