Re: can not open it ..help me please
From: Reem (anonymous_at_discussions.microsoft.com)
Date: 08/26/04
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Date: Thu, 26 Aug 2004 07:41:48 -0700
hi Steve,
i really feel that i am sooo stupid ,i enable these files
now ..i am new in out look express so i dont know alot
about it ..
merci Steve for your patient , i really appreciate your
help..
>-----Original Message-----
>Its *.dbx not *.bdx. Also the files are hidden so you
have to enable
>showing hidden files.
>
>steve
>
>"Reem" <anonymous@discussions.microsoft.com> wrote in
message
>news:5f3501c48aba$09a42900$a301280a@phx.gbl...
>> hi steve,
>> thank you but i try to it but i dont have any *.bdx
file
>> so what i can do now?!!
>>
>> >-----Original Message-----
>> >
>> >>-----Original Message-----
>> >>See if point 9 below helps.
>> >>
>> >>steve
>> >>
>> >><anonymous@discussions.microsoft.com> wrote in
message
>> >>news:c69101c48a2b$8fb35d20$a501280a@phx.gbl...
>> >>> hi all,
>> >>> i dont know if i am in the correct topic or
>> >not ....any
>> >>> way, i hope i dont
>> >>> inconvenience you ..
>> >>> what is my problem ??! here you are .
>> >>> i ues outlook express but i can not open it any
>> more ,i
>> >>> try all ways that i
>> >>> know it but nothing come better than before..
>> >>> many errors occurred while i am opening this
>> >program ....
>> >>> "Unable to pool for new messages on your TTP
server "
>> >>> error #0x80004005
>> >>> and if i can open with full of happy when i try to
>> send
>> >>> an email another
>> >>> message inform me that outlook express has
>> encountered
>> >a
>> >>> problrm and needs to
>> >>> close ...
>> >>> what i should to do with this ...help me
please .. :-(
>> >>> i think that is outlook really hate me .
>> >>> i hope that i clearify my problrm to you and i
really
>> >>> approciate your help .
>> >>> merci beaucoup ....
>> >>>
>> >>>
>> >>
>> >>
>> >>1. Don't open attachments.
>> >>
>> >>Most computer infections are the result of the user
>> >opening email
>> >>attachments. The attachment usually contains a virus
>> or
>> >worm or trojan that
>> >>infects the system when it is opened.
>> >>
>> >>Because of this tendency of attachments to infect,
>> >Microsoft has now set OE
>> >>to block all attachments. See
>> >>these articles for explanations:
>> >>
>> >>Cannot Open E-Mail Attachments in Outlook Express
After
>> >You Install SP1
>> >>http://support.microsoft.com/?kbid=329570
>> >>
>> >>OLEXP Using Virus Protection Features in Outlook
>> Express
>> >6 (Q291387)
>>
>>http://support.microsoft.com/support/kb/articles/Q291/3/
>> 8
>> >7.ASP
>> >>
>> >>Note that Microsoft does not send security patches in
>> >email. See this
>> >>article:
>>
>>http://www.microsoft.com/technet/security/news/patch_hoa
>> x
>> >..asp
>> >>
>> >>If you choose to adjust OE to allow attachments, make
>> >sure you save the
>> >>attachment to disk first and then scan it with your
>> >antivirus software.
>> >>
>> >>The most significant thing you can do to prevent such
>> >infections, is to
>> >>educate yourself on what attachments may constitute a
>> >threat to your system,
>> >>and never open any such attachments, no matter who
they
>> >are from.
>> >>
>> >>
>> >>
>> >>2. Turn off Background Compaction. (Note that with
>> >WinXP SP2, this feature
>> >>is already disabled.)
>> >>
>> >>When a message is deleted, moved or marked as read in
>> an
>> >OE message file
>> >>(dbx), then wasted space is generated in that file,
and
>> >the folder must be
>> >>compacted to remove that wasted space.
>> >>
>> >>By default, OE turns on a feature under Tools |
Options
>> >| Maintenance called
>> >>"background compaction", which turns itself on if the
>> >folders in your
>> >>message store get too much wasted space. This
feature
>> >uses 100% CPU time
>> >>and slows down your system, while it is active. In
>> >addition, if the process
>> >>is somewhat interrupted, then the entire message
store
>> >can become corrupt.
>> >>
>> >>To prevent such corruption, turn off background
>> >compaction under Tools |
>> >>Options | Maintenance for each Identity you have, and
>> >then compact manually
>> >>and frequently using File | Folder | Compact all.
This
>> >will make OE more
>> >>stable.
>> >>
>> >>
>> >>3. Turn off email scanning in your antivirus
software.
>> >>
>> >>
>> >>Antivirus software invades the Outlook Express
program
>> >to try and intercept
>> >>(incoming and, in some cases, outgoing) messages that
>> >might contain virus.
>> >>
>> >>The problem with this approach is that the antivirus
>> >software can trigger
>> >>the destruction of an entire message folder or the
>> >entire message store,
>> >>when it attempts to remove a message containing a
>> >potential virus.
>> >>
>> >>To prevent the possibility of such destruction
>> occuring,
>> >turn off email
>> >>scanning in your antivirus software. You will still
be
>> >protected against
>> >>infection. If you attempt to open a message
attachment
>> >containing a
>> >>potential virus, then your antivirus software will
>> >recognize that your are
>> >>attempting to infect your system, and will block you
>> >from doing so. The
>> >>best practice on the user's part is to save an
>> >attachment to disk and then
>> >>scan it with the antivirus software prior to opening
>> >it. Messages opened
>> >>themselves (if you have the latest security updates
>> from
>> >Windows Update)
>> >>will not infect your system -- only attachments.
>> >>
>> >>You do not need additional email scanning on top of
>> your
>> >system being
>> >>continuosly scanned by antivirus software, so turn
off
>> >email scanning to
>> >>prevent destruction of your message store.
>> >>
>> >>From a post by Frank Saunders:
>> >>
>> >>From
>>
>>http://service1.symantec.com/SUPPORT/nav.nsf/df0a5958645
>> 9
>> >4c86852567ac0063608c/65434372961d321d8825687f000003f8?
>> >OpenDocument&src=tr&Highlight=0,email,protection
>> >>
>> >>Disabling email protection does not leave you
>> vulnerable
>> >to viruses and
>> >>malicious software in email. It is a separate layer
of
>> >protection in
>> >>addition to Auto-Protect. Auto-Protect scans any
>> >incoming files, including
>> >>email, as they are saved to your hard drive. As long
as
>> >you keep your virus
>> >>definitions up to date with LiveUpdate, and keep
Auto-
>> >Protect enabled and
>> >>set to scan files as they are created or downloaded,
>> >your system is fully
>> >>protected.
>> >>
>> >>
>> >>4. Recovering lost messages.
>> >>
>> >>
>> >>The most significant contributors to lost messages
are
>> >described in points 2
>> >>and 3 above. Turn these options off to prevent
message
>> >store corruption.
>> >>
>> >>If you do lose your messages, you can try using my
>> >DBXtract program to
>> >>attempt to recover the lost messages. Note that dbx
>> >files are hidden in
>> >>Windows 2000 and Windows XP.
>> >>http://www.oehelp.com/DBXtract/
>> >>
>> >>Alternatively one can also use DBXpress, which is
>> faster
>> >and more accurate
>> >>than DBXtract,
>> >> and it also has the capability of reading directly
>> from
>> >the disk and
>> >>bypassing the file system.
>> >>http://www.oehelp.com/DBXpress/
>> >>
>> >>If you have upgraded your version of IE and OE or
your
>> >OS version, and all
>> >>your messages are lost, then see this article (note
>> that
>> >the technique in
>> >>the article does not only apply to the issue
addressed
>> >in the article
>> >>title):
>> >>
>> >>OLEXP: Mail Folders, Address Book, and E-mail
Messages
>> >Are Missing After You
>> >>Upgrade to Microsoft Windows XP
>> >>http://support.microsoft.com/default.aspx?scid=kb;en-
>> >us;313055
>> >>
>> >>If File | Import | Messages does not work, ignore the
>> >error message, which
>> >>is erroneous in itself, and try one of the following
>> >techniques to get your
>> >>messages back:
>> >>a. Right click on each dbx file or a selection of
them
>> >and go to Properties
>> >>and clear the read only attribute of the files. Then
>> >try File | Import |
>> >>Messages again.
>> >>b. Import the dbx files individually. See the last
>> >paragraph on this page
>> >>for how to do that:
>> >>http://www.oehelp.com/backup.aspx
>> >>c. As a last resort use DBXtract or DBXpress
>> >>http://www.oehelp.com/DBXtract/ or
>> >http://www.oehelp.com/DBXpress/
>> >>
>> >>See also:
>>
>http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone
>> >>
>> >>
>> >>5. How does one reinstall IE and OE?
>> >>
>> >>This article seems to work for other OSs than just
XP:
>> >>
>> >>How to Reinstall or Repair Internet Explorer and
>> Outlook
>> >Express
>> >>http://support.microsoft.com/default.aspx?scid=KB;EN-
>> >US;Q318378
>> >>
>> >>See point 11 below first.
>> >>
>> >>
>> >>6. How does one backup and restore or transfer OE
>> >messages and settings:
>> >>
>> >>See: http://insideoe.tomsterdam.com/backup/index.htm
>> >> http://www.oehelp.com/backup.aspx
>> >>
>> >>Note that there is also a link in this article to MVP
>> >David Guess's free
>> >>OEBackup programs (www.oehelp.com/OEBackup/)
>> >>
>> >>
>> >>
>> >>7. Links in email don't work:
>> >>
>> >>see the links on this page
>> >>
>> >>http://www.oehelp.com/
>> >>
>> >>
>> >>8. Outlook Express is slow.
>> >>
>> >>See the various performance issues and how to address
>> >them on this page:
>> >>
>>
>>http://insideoe.tomsterdam.com/problems/performance.htm
>> >>
>> >>
>> >>9. Outlook Express won't start.
>> >>
>> >>This is usually due to a conflict between what is
>> >recorded in the registry
>> >>and what is in the message store. Often, one can fix
>> >this problem by
>> >>deleting folders.dbx. If that doesn't work, then try
>> >moving all the dbx
>> >>files to another directory and see if that fixes it.
>> >Alternatively, see
>> >>these articles and also point 4 above:
>> >>
>>
>>http://insideoe.tomsterdam.com/problems/performance.htm#
>> n
>> >ostart
>> >>
>>
>>http://support.microsoft.com/support/kb/articles/q245/4/
>> 1
>> >9.asp
>> >>
>> >>
>> >>10. Address book information:
>> >>
>> >>see The Windows Address Book
>> >>
>> >>http://insideoe.tomsterdam.com/files/wab.htm
>> >>
>> >>
>> >>11. Installation issues:
>> >>
>> >>Most of the problems with a faulty installation are
due
>> >to other programs
>> >>running during the install and interfering with the
>> >updating of necessary
>> >>files. Antivirus software is notorious for this. To
>> >minimize such
>> >>interference, in Win98, WinMe, and WinXP go to Start
|
>> >Run and type msconfig
>> >>and disable all startup items and non Microsoft
>> >services. Then reboot.
>> >>Then proceed with the installation. Startup items
can
>> >then be re-enabled.
>> >>
>> >>For additional info see:
>> >>
>> >>Win98:
>> >>http://support.microsoft.com/default.aspx?scid=kb;en-
>> >us;281965&Product=w98
>> >>WinXP:
>> >>http://support.microsoft.com/default.aspx?scid=kb;en-
>> >us;310560&Product=winxp
>> >>
>> >>Since Win2000 does not have msconfig, one has to
>> >manually go to this
>> >>registry key:
>> >>
>>
>>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVer
>> s
>> >ion\Run
>> >>
>> >>You can export this key and then delete all values
>> under
>> >it. Then disable
>> >>all antivirus services under Computer Management |
>> >Services and then reboot.
>> >>Then install. After the installation you can import
>> the
>> >key back into the
>> >>registry to restore the values and re-enable the
>> >services.
>> >>
>> >>
>> >>12. Screening unwanted email and Spam
>> >>
>> >>Everybody gets unwanted email these days. Much of
this
>> >email is either
>> >>trying to sell you something you probably don't want
or
>> >else is trying to
>> >>infect you with a virus via an email attachment.
What
>> >can you do?
>> >>
>> >>a. Never open an attachment. First save an
attachment
>> >to disk and then
>> >>scan it with your antivirus software to ensure it is
>> not
>> >infected (make sure
>> >>your antivirus software definitions are up to date).
>> If
>> >the attachment is
>> >>from someone you don't know, don't even bother
opening
>> >it. Its not worth
>> >>it. See also point 1 above.
>> >>
>> >>b. Screen email. Disable the Preview Pane (you can
>> put
>> >a button on the
>> >>toolbar to turn this on and off). Then go to View |
>> >Columns and enable most
>> >>of the headers. That way you can scan the headers
and
>> >pick out the various
>> >>obvious unwanted mail. Once you find messages that
you
>> >don't want to open,
>> >>select the headers of those messages without opening
>> the
>> >messages and
>> >>perform a Shift-Delete to permanently remove them
from
>> >the folder. Once
>> >>they are removed, they will no longer be accessible,
so
>> >don't do this on
>> >>messages you might wish to keep.
>> >>
>> >>c. On messages left that might be worth opening, go
to
>> >Tools | Options |
>> >>Read and check the box that says "read all messages
in
>> >plain text"
>> >>(available only with IE6 SP1 or WinXP SP1 and
higher).
>> >Reading in plain
>> >>text prevents any returns to the spammer's server, so
>> >your email address
>> >>cannot be validated in that fashion. In addition, it
>> >prevents malformed or
>> >>malicious HTML code from executing. If you find the
>> >message is worth
>> >>viewing as HTML, then you can go back to Tools |
>> Options
>> >| Read and uncheck
>> >>the option to read in plain text only and then reopen
>> >the message to view it
>> >>as HTML (note that you can put this button on a
toolbar
>> >with OETool
>> >>(www.oehelp.com/OETool/). You can also use OETool to
>> >view the message
>> >>details without having to open the message. You can
>> >also use the "Compact
>> >>Current Folder" button after deleting to shrink the
>> file
>> >size.
>> >>
>> >>d. If you get unwanted email repeatedly from the
same
>> >source, you can set
>> >>up message rules to block out some of these messages.
>> >See the help file in
>> >>OE and also
>> >>
>> >>http://insideoe.tomsterdam.com/tips/rules.htm
>> >>
>> >>and
>> >>
>> >>http://www.mindspring.com/~oe_oh/message_rules.htm.
>> >>
>> >>
>> >>e. If you find a message that is spam and that
offends
>> >you or is deceptive,
>> >>go to Message | Forward as attachment and send it to
>> >uce@ftc.gov .
>> >>
>> >>The US Federal Trade Comission is launching a major
>> >crackdown on deceptive
>> >>and offensive spam. Visit their site at
>> >www.ftc.gov/spam for more info.
>> >>
>> >>
>> >>13. Messages appear blank
>> >>
>> >>From a post by Frank Saunders:
>> >>
>> >>Several possible causes and therefor several possible
>> >fixes:
>> >>1. Go to Start | Run and type
>> >>regsvr32 inetcomm.dll
>> >>and press <Enter>
>> >>2. Go to Tools | Options | Read | Fonts and set
>> Western
>> >(ISO) as the
>> >>default.
>> >>3. Clear Temporary Internet Files and the Temp
folder.
>> >>4. Turn off email scanning in your anti-virus.
>> >>5. Someone else reported that re-installing OE using
>> >method 2 in this
>> >>article fixed the problem:
>> >>How to Reinstall or Repair Internet Explorer and
>> Outlook
>> >Express in Windows
>> >>XP
>> >>http://support.microsoft.com/?kbid=318378
>> >>Method 2 works on earlier versions of Windows.
>> >>6. Eliminate any scumware.
>> >>See
>> >>Dealing with Unwanted Spyware, Parasites, Toolbars
and
>> >Search Engines
>> >>http://mvps.org/winhelp2002/unwanted.htm
>> >>especially
>>
>>http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch
>> >>
>> >>Note that AdAware and SpyBot S & D will each catch
some
>> >things the other
>> >>won't. Also, each needs to be updated before every
>> use,
>> >even when just
>> >>downloaded. There's also a lot more to do than just
>> >those two programs.
>> >>CWShredder is also available here:
>> >>http://www.kellys-korner-
>> xp.com/regs_edits/cwshredder.zip
>> >>**Post your HijackThis log to
>> >>http://forums.spywareinfo.com/ or the Spyware forum
at
>> >>http://forum.aumha.org/ for expert analysis, not
here.**
>> >>Alternative download pages for Ad-Aware, Spybot,
>> >HijackThis and CWShredder
>> >>may be found on this page:
>> >>http://aumha.org/a/parasite.htm.
>> >>If trying everything at that site does not fix the
>> >problem please post back
>> >>in the same thread.
>> >>
>> >>14. Issues with WinXP SP2.
>> >>
>> >>For general information on WinXP SP2 see:
>> >>
>> >>Windows XP Service Pack 2 Resources for IT
Professionals
>>
>>http://www.microsoft.com/technet/prodtechnol/winxppro/ma
>> i
>> >ntain/winxpsp2.mspx
>> >>
>> >>For Internet Explorer changes with SP2 see:
>> >>
>> >>
>> >>Changes to Functionality in Microsoft Windows XP
>> Service
>> >Pack 2: Part 5:
>> >>Enhanced Browsing Security
>>
>>http://www.microsoft.com/technet/prodtechnol/winxppro/ma
>> i
>> >ntain/sp2brows.mspx
>> >>
>> >>883256 - How to manage Internet Explorer add-ons in
>> >Windows XP Service Pack
>> >>2
>> >>http://support.microsoft.com/default.aspx?scid=kb;EN-
>> >US;883256
>> >>
>> >>For Outlook Express changes with SP2 see:
>> >>
>> >>
>> >>Use the New Security Improvements in Outlook Express
>>
>>http://www.microsoft.com/windowsxp/using/web/sp2_oe.mspx
>> >>
>> >>Also:
>> >>
>> >>835935 - Release notes for Windows XP Service Pack 2
>> >>http://support.microsoft.com/default.aspx?scid=kb;en-
>> >us;835935
>> >>
>> >>Changes to Functionality in Microsoft Windows XP
>> Service
>> >Pack 2Part 1
>> >>Introduction
>>
>>http://www.microsoft.com/technet/prodtechnol/winxppro/ma
>> i
>> >ntain/sp2chngs.mspx
>> >>
>> >>842242 - Some programs seem to stop working after you
>> >install Windows XP
>> >>Service Pack 2
>> >>http://support.microsoft.com/default.aspx?scid=kb;en-
>> >us;842242
>> >>
>> >>884130 - Programs that may behave differently in
>> Windows
>> >XP Service Pack 2
>> >>http://support.microsoft.com/?kbid=884130
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>I've left off some issues, but I believe these
address
>> >the most
>> >>common problems that users encounter with OE. In
>> >addition, please check the
>> >>websites of the individual OE MVP's that address
other
>> >issues not listed
>> >>here:
>> >>
>> >>
>> >>Tom Koch:
>> >>http://insideoe.tomsterdam.com/
>> >>
>> >>David Guess
>> >>http://www.mindspring.com/~oe_oh/
>> >>
>> >>Jim Pickering
>> >>http://home.comcast.net/~jimpickering/
>> >>
>> >>Frank Saunders
>> >>http://www.fjsmjs.com/OE/index.htm
>> >>
>> >>and my site at http://www.oehelp.com
>> >>
>> >>
>> >>If you don't find your problem addressed, then feel
>> free
>> >to post a question
>> >>in these newsgroups and we will be more than happy to
>> >respond and attempt to
>> >>help. Just go to Tools | Accounts | Add | News and
add
>> >msnews.microsoft.com
>> >>as a newsserver and then you can address your
question
>> >to the appropriate
>> >>newsgroup.
>> >>
>> >>
>> >>
>> >>
>> >>.
>> >>
>> >.
>> >
>
>.
>
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