Re: can not open it ..help me please

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Reem (anonymous_at_discussions.microsoft.com)
Date: 08/25/04 

Date: Wed, 25 Aug 2004 08:41:50 -0700

hi steve,
thank you but i try to it but i dont have any *.bdx file
so what i can do now?!!

>-----Original Message-----
>
>>-----Original Message-----
>>See if point 9 below helps.
>>
>>steve
>>
>><anonymous@discussions.microsoft.com> wrote in message
>>news:c69101c48a2b$8fb35d20$a501280a@phx.gbl...
>>> hi all,
>>> i dont know if i am in the correct topic or
>not ....any
>>> way, i hope i dont
>>> inconvenience you ..
>>> what is my problem ??! here you are .
>>> i ues outlook express but i can not open it any
more ,i
>>> try all ways that i
>>> know it but nothing come better than before..
>>> many errors occurred while i am opening this
>program ....
>>> "Unable to pool for new messages on your TTP server "
>>> error #0x80004005
>>> and if i can open with full of happy when i try to
send
>>> an email another
>>> message inform me that outlook express has
encountered
>a
>>> problrm and needs to
>>> close ...
>>> what i should to do with this ...help me please .. :-(
>>> i think that is outlook really hate me .
>>> i hope that i clearify my problrm to you and i really
>>> approciate your help .
>>> merci beaucoup ....
>>>
>>>
>>
>>
>>1. Don't open attachments.
>>
>>Most computer infections are the result of the user
>opening email
>>attachments. The attachment usually contains a virus
or
>worm or trojan that
>>infects the system when it is opened.
>>
>>Because of this tendency of attachments to infect,
>Microsoft has now set OE
>>to block all attachments. See
>>these articles for explanations:
>>
>>Cannot Open E-Mail Attachments in Outlook Express After
>You Install SP1
>>http://support.microsoft.com/?kbid=329570
>>
>>OLEXP Using Virus Protection Features in Outlook
Express
>6 (Q291387)
>>http://support.microsoft.com/support/kb/articles/Q291/3/
8
>7.ASP
>>
>>Note that Microsoft does not send security patches in
>email. See this
>>article:
>>http://www.microsoft.com/technet/security/news/patch_hoa
x
>..asp
>>
>>If you choose to adjust OE to allow attachments, make
>sure you save the
>>attachment to disk first and then scan it with your
>antivirus software.
>>
>>The most significant thing you can do to prevent such
>infections, is to
>>educate yourself on what attachments may constitute a
>threat to your system,
>>and never open any such attachments, no matter who they
>are from.
>>
>>
>>
>>2. Turn off Background Compaction. (Note that with
>WinXP SP2, this feature
>>is already disabled.)
>>
>>When a message is deleted, moved or marked as read in
an
>OE message file
>>(dbx), then wasted space is generated in that file, and
>the folder must be
>>compacted to remove that wasted space.
>>
>>By default, OE turns on a feature under Tools | Options
>| Maintenance called
>>"background compaction", which turns itself on if the
>folders in your
>>message store get too much wasted space. This feature
>uses 100% CPU time
>>and slows down your system, while it is active. In
>addition, if the process
>>is somewhat interrupted, then the entire message store
>can become corrupt.
>>
>>To prevent such corruption, turn off background
>compaction under Tools |
>>Options | Maintenance for each Identity you have, and
>then compact manually
>>and frequently using File | Folder | Compact all. This
>will make OE more
>>stable.
>>
>>
>>3. Turn off email scanning in your antivirus software.
>>
>>
>>Antivirus software invades the Outlook Express program
>to try and intercept
>>(incoming and, in some cases, outgoing) messages that
>might contain virus.
>>
>>The problem with this approach is that the antivirus
>software can trigger
>>the destruction of an entire message folder or the
>entire message store,
>>when it attempts to remove a message containing a
>potential virus.
>>
>>To prevent the possibility of such destruction
occuring,
>turn off email
>>scanning in your antivirus software. You will still be
>protected against
>>infection. If you attempt to open a message attachment
>containing a
>>potential virus, then your antivirus software will
>recognize that your are
>>attempting to infect your system, and will block you
>from doing so. The
>>best practice on the user's part is to save an
>attachment to disk and then
>>scan it with the antivirus software prior to opening
>it. Messages opened
>>themselves (if you have the latest security updates
from
>Windows Update)
>>will not infect your system -- only attachments.
>>
>>You do not need additional email scanning on top of
your
>system being
>>continuosly scanned by antivirus software, so turn off
>email scanning to
>>prevent destruction of your message store.
>>
>>>From a post by Frank Saunders:
>>
>>From
>>http://service1.symantec.com/SUPPORT/nav.nsf/df0a5958645
9
>4c86852567ac0063608c/65434372961d321d8825687f000003f8?
>OpenDocument&src=tr&Highlight=0,email,protection
>>
>>Disabling email protection does not leave you
vulnerable
>to viruses and
>>malicious software in email. It is a separate layer of
>protection in
>>addition to Auto-Protect. Auto-Protect scans any
>incoming files, including
>>email, as they are saved to your hard drive. As long as
>you keep your virus
>>definitions up to date with LiveUpdate, and keep Auto-
>Protect enabled and
>>set to scan files as they are created or downloaded,
>your system is fully
>>protected.
>>
>>
>>4. Recovering lost messages.
>>
>>
>>The most significant contributors to lost messages are
>described in points 2
>>and 3 above. Turn these options off to prevent message
>store corruption.
>>
>>If you do lose your messages, you can try using my
>DBXtract program to
>>attempt to recover the lost messages. Note that dbx
>files are hidden in
>>Windows 2000 and Windows XP.
>>http://www.oehelp.com/DBXtract/
>>
>>Alternatively one can also use DBXpress, which is
faster
>and more accurate
>>than DBXtract,
>> and it also has the capability of reading directly
from
>the disk and
>>bypassing the file system.
>>http://www.oehelp.com/DBXpress/
>>
>>If you have upgraded your version of IE and OE or your
>OS version, and all
>>your messages are lost, then see this article (note
that
>the technique in
>>the article does not only apply to the issue addressed
>in the article
>>title):
>>
>>OLEXP: Mail Folders, Address Book, and E-mail Messages
>Are Missing After You
>>Upgrade to Microsoft Windows XP
>>http://support.microsoft.com/default.aspx?scid=kb;en-
>us;313055
>>
>>If File | Import | Messages does not work, ignore the
>error message, which
>>is erroneous in itself, and try one of the following
>techniques to get your
>>messages back:
>>a. Right click on each dbx file or a selection of them
>and go to Properties
>>and clear the read only attribute of the files. Then
>try File | Import |
>>Messages again.
>>b. Import the dbx files individually. See the last
>paragraph on this page
>>for how to do that:
>>http://www.oehelp.com/backup.aspx
>>c. As a last resort use DBXtract or DBXpress
>>http://www.oehelp.com/DBXtract/ or
>http://www.oehelp.com/DBXpress/
>>
>>See also:
>http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone
>>
>>
>>5. How does one reinstall IE and OE?
>>
>>This article seems to work for other OSs than just XP:
>>
>>How to Reinstall or Repair Internet Explorer and
Outlook
>Express
>>http://support.microsoft.com/default.aspx?scid=KB;EN-
>US;Q318378
>>
>>See point 11 below first.
>>
>>
>>6. How does one backup and restore or transfer OE
>messages and settings:
>>
>>See: http://insideoe.tomsterdam.com/backup/index.htm
>> http://www.oehelp.com/backup.aspx
>>
>>Note that there is also a link in this article to MVP
>David Guess's free
>>OEBackup programs (www.oehelp.com/OEBackup/)
>>
>>
>>
>>7. Links in email don't work:
>>
>>see the links on this page
>>
>>http://www.oehelp.com/
>>
>>
>>8. Outlook Express is slow.
>>
>>See the various performance issues and how to address
>them on this page:
>>
>>http://insideoe.tomsterdam.com/problems/performance.htm
>>
>>
>>9. Outlook Express won't start.
>>
>>This is usually due to a conflict between what is
>recorded in the registry
>>and what is in the message store. Often, one can fix
>this problem by
>>deleting folders.dbx. If that doesn't work, then try
>moving all the dbx
>>files to another directory and see if that fixes it.
>Alternatively, see
>>these articles and also point 4 above:
>>
>>http://insideoe.tomsterdam.com/problems/performance.htm#
n
>ostart
>>
>>http://support.microsoft.com/support/kb/articles/q245/4/
1
>9.asp
>>
>>
>>10. Address book information:
>>
>>see The Windows Address Book
>>
>>http://insideoe.tomsterdam.com/files/wab.htm
>>
>>
>>11. Installation issues:
>>
>>Most of the problems with a faulty installation are due
>to other programs
>>running during the install and interfering with the
>updating of necessary
>>files. Antivirus software is notorious for this. To
>minimize such
>>interference, in Win98, WinMe, and WinXP go to Start |
>Run and type msconfig
>>and disable all startup items and non Microsoft
>services. Then reboot.
>>Then proceed with the installation. Startup items can
>then be re-enabled.
>>
>>For additional info see:
>>
>>Win98:
>>http://support.microsoft.com/default.aspx?scid=kb;en-
>us;281965&Product=w98
>>WinXP:
>>http://support.microsoft.com/default.aspx?scid=kb;en-
>us;310560&Product=winxp
>>
>>Since Win2000 does not have msconfig, one has to
>manually go to this
>>registry key:
>>
>>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVer
s
>ion\Run
>>
>>You can export this key and then delete all values
under
>it. Then disable
>>all antivirus services under Computer Management |
>Services and then reboot.
>>Then install. After the installation you can import
the
>key back into the
>>registry to restore the values and re-enable the
>services.
>>
>>
>>12. Screening unwanted email and Spam
>>
>>Everybody gets unwanted email these days. Much of this
>email is either
>>trying to sell you something you probably don't want or
>else is trying to
>>infect you with a virus via an email attachment. What
>can you do?
>>
>>a. Never open an attachment. First save an attachment
>to disk and then
>>scan it with your antivirus software to ensure it is
not
>infected (make sure
>>your antivirus software definitions are up to date).
If
>the attachment is
>>from someone you don't know, don't even bother opening
>it. Its not worth
>>it. See also point 1 above.
>>
>>b. Screen email. Disable the Preview Pane (you can
put
>a button on the
>>toolbar to turn this on and off). Then go to View |
>Columns and enable most
>>of the headers. That way you can scan the headers and
>pick out the various
>>obvious unwanted mail. Once you find messages that you
>don't want to open,
>>select the headers of those messages without opening
the
>messages and
>>perform a Shift-Delete to permanently remove them from
>the folder. Once
>>they are removed, they will no longer be accessible, so
>don't do this on
>>messages you might wish to keep.
>>
>>c. On messages left that might be worth opening, go to
>Tools | Options |
>>Read and check the box that says "read all messages in
>plain text"
>>(available only with IE6 SP1 or WinXP SP1 and higher).
>Reading in plain
>>text prevents any returns to the spammer's server, so
>your email address
>>cannot be validated in that fashion. In addition, it
>prevents malformed or
>>malicious HTML code from executing. If you find the
>message is worth
>>viewing as HTML, then you can go back to Tools |
Options
>| Read and uncheck
>>the option to read in plain text only and then reopen
>the message to view it
>>as HTML (note that you can put this button on a toolbar
>with OETool
>>(www.oehelp.com/OETool/). You can also use OETool to
>view the message
>>details without having to open the message. You can
>also use the "Compact
>>Current Folder" button after deleting to shrink the
file
>size.
>>
>>d. If you get unwanted email repeatedly from the same
>source, you can set
>>up message rules to block out some of these messages.
>See the help file in
>>OE and also
>>
>>http://insideoe.tomsterdam.com/tips/rules.htm
>>
>>and
>>
>>http://www.mindspring.com/~oe_oh/message_rules.htm.
>>
>>
>>e. If you find a message that is spam and that offends
>you or is deceptive,
>>go to Message | Forward as attachment and send it to
>uce@ftc.gov .
>>
>>The US Federal Trade Comission is launching a major
>crackdown on deceptive
>>and offensive spam. Visit their site at
>www.ftc.gov/spam for more info.
>>
>>
>>13. Messages appear blank
>>
>>>From a post by Frank Saunders:
>>
>>Several possible causes and therefor several possible
>fixes:
>>1. Go to Start | Run and type
>>regsvr32 inetcomm.dll
>>and press <Enter>
>>2. Go to Tools | Options | Read | Fonts and set
Western
>(ISO) as the
>>default.
>>3. Clear Temporary Internet Files and the Temp folder.
>>4. Turn off email scanning in your anti-virus.
>>5. Someone else reported that re-installing OE using
>method 2 in this
>>article fixed the problem:
>>How to Reinstall or Repair Internet Explorer and
Outlook
>Express in Windows
>>XP
>>http://support.microsoft.com/?kbid=318378
>>Method 2 works on earlier versions of Windows.
>>6. Eliminate any scumware.
>>See
>>Dealing with Unwanted Spyware, Parasites, Toolbars and
>Search Engines
>>http://mvps.org/winhelp2002/unwanted.htm
>>especially
>>http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch
>>
>>Note that AdAware and SpyBot S & D will each catch some
>things the other
>>won't. Also, each needs to be updated before every
use,
>even when just
>>downloaded. There's also a lot more to do than just
>those two programs.
>>CWShredder is also available here:
>>http://www.kellys-korner-
xp.com/regs_edits/cwshredder.zip
>>**Post your HijackThis log to
>>http://forums.spywareinfo.com/ or the Spyware forum at
>>http://forum.aumha.org/ for expert analysis, not here.**
>>Alternative download pages for Ad-Aware, Spybot,
>HijackThis and CWShredder
>>may be found on this page:
>>http://aumha.org/a/parasite.htm.
>>If trying everything at that site does not fix the
>problem please post back
>>in the same thread.
>>
>>14. Issues with WinXP SP2.
>>
>>For general information on WinXP SP2 see:
>>
>>Windows XP Service Pack 2 Resources for IT Professionals
>>http://www.microsoft.com/technet/prodtechnol/winxppro/ma
i
>ntain/winxpsp2.mspx
>>
>>For Internet Explorer changes with SP2 see:
>>
>>
>>Changes to Functionality in Microsoft Windows XP
Service
>Pack 2: Part 5:
>>Enhanced Browsing Security
>>http://www.microsoft.com/technet/prodtechnol/winxppro/ma
i
>ntain/sp2brows.mspx
>>
>>883256 - How to manage Internet Explorer add-ons in
>Windows XP Service Pack
>>2
>>http://support.microsoft.com/default.aspx?scid=kb;EN-
>US;883256
>>
>>For Outlook Express changes with SP2 see:
>>
>>
>>Use the New Security Improvements in Outlook Express
>>http://www.microsoft.com/windowsxp/using/web/sp2_oe.mspx
>>
>>Also:
>>
>>835935 - Release notes for Windows XP Service Pack 2
>>http://support.microsoft.com/default.aspx?scid=kb;en-
>us;835935
>>
>>Changes to Functionality in Microsoft Windows XP
Service
>Pack 2Part 1
>>Introduction
>>http://www.microsoft.com/technet/prodtechnol/winxppro/ma
i
>ntain/sp2chngs.mspx
>>
>>842242 - Some programs seem to stop working after you
>install Windows XP
>>Service Pack 2
>>http://support.microsoft.com/default.aspx?scid=kb;en-
>us;842242
>>
>>884130 - Programs that may behave differently in
Windows
>XP Service Pack 2
>>http://support.microsoft.com/?kbid=884130
>>
>>
>>
>>
>>
>>I've left off some issues, but I believe these address
>the most
>>common problems that users encounter with OE. In
>addition, please check the
>>websites of the individual OE MVP's that address other
>issues not listed
>>here:
>>
>>
>>Tom Koch:
>>http://insideoe.tomsterdam.com/
>>
>>David Guess
>>http://www.mindspring.com/~oe_oh/
>>
>>Jim Pickering
>>http://home.comcast.net/~jimpickering/
>>
>>Frank Saunders
>>http://www.fjsmjs.com/OE/index.htm
>>
>>and my site at http://www.oehelp.com
>>
>>
>>If you don't find your problem addressed, then feel
free
>to post a question
>>in these newsgroups and we will be more than happy to
>respond and attempt to
>>help. Just go to Tools | Accounts | Add | News and add
>msnews.microsoft.com
>>as a newsserver and then you can address your question
>to the appropriate
>>newsgroup.
>>
>>
>>
>>
>>.
>>
>.
>

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