Re: Outlook Express outbox-sent folder issues - HELP!

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: PA Bear (PABear_at_mvps.org)
Date: 08/21/04 

Date: Sat, 21 Aug 2004 16:40:12 -0400

Inline.

mark wrote:
> Thanks [PABear]. I'd rather not delete the sent files dbx,
> as it has alot of my sent emails i do not want to lose.

Then don't archive 'em in Sent Items. WYSIWYG.

> On that topic, after this problem started happening, i
> thought it may have something to do with having too many
> emails in the sent folder, so i started putting them in
> subfolders. however during this process my computer
> froze, and afterwards my send items was empty. however
> the sent items.dbx is still large, so presumably still
> has all the items there.

Sent Items.dbx was already damaged by that point, probably because you never
compact all OE folders.

Folders created as subfolders of another folder are actually unrelated
folders and each will have its own DBX file which is independent of the
parent folder. These folders only display as subfolders; that's one of the
jobs of Folders.dbx.

> ... i planned on
> using 'mailnavigator' software to recover them. as such,
> im hesitant to delete sent items.dbx if possible...

Start here: http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone.
~~~~~~~~~~~
DBXtract
http://www.oehelp.com/DBXtract/Default.aspx

DBXtend (additional functionality)
http://www.oehelp.com/DBXtend/Default.aspx

DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx
~~~~~~~~~~~
Close OE. Move the associated DBX file(s) to another Windows folder and run
any of the above applications on the moved file(s). If one of the above
applications successfully recovers any messages, count yourself fortunate.
Recovered messages may be dragged into an open OE folder. Do *not* import
the the moved DBX file(s) back into your identity.

> ...what do you
> mean by 'local folders'?

All folders under Local Folders in Folders pane are local folders (i.e.,
folders in OE itself, not on an IMAP or HTTP server).

> is there any sort of MB level at which point you have to
> start worrying about your inbox.dbx / sent items.dbx
> folder? i think i had about 3 GB of data in my sent items
> folder when these problems started occurying.

You were fortunate that Sent Items messages didn't disappear a l o n g
time ago. Keep all default folders as empty as possible and compact all
folders frequently per the above.

> lastly, why would this same problem carry over to outlook
> when i load my pop3 accounts into that - i do not have
> any messages in my sent folder in that program. however
> not a server problem, as other peoples email in my
> company works fine. this problem is isolated to my
> computer.

If the DBX file is damaged in OE and you import it into OL, it's still a
damaged (corrupted) file.

> thanks for the help. as you can tell, i have no idea
> about how OE works...

YW. You gotta start somewhere. Hang around, you'll learn more. <wink> 

-- 
~PA Bear
> > -----Original Message-----
> > Did you close OE before deleting Outbox.dbx?  Did you try also deleting
> > Sent Items.dbx?
> >
> > Don't use Inbox or Sent Items to archive messages.  Move them to local
> > folders created for this purpose.
> >
> > Disable Background Compacting and frequently perform a manual compact
> > of all OE folders while "working offline".  More at
> > http://insideoe.tomsterdam.com/files/maintain.htm.
> >
> > Your anti-virus application's email scanning feature can also cause such
> > corruption.  Disable it.  It provides no additional protection.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE/OE), AH-VSOP
> >
> > Are You Ready for WinXP SP2?
> > http://support.microsoft.com/default.aspx?pr=windowsxpsp2
> >
> > What You Should Know About Spyware
> > http://www.microsoft.com/athome/security/spyware/deviouss oftware.mspx
> >
> > AumHa Forums
> > http://forum.aumha.org
> >
> >
> > Mark wrote:
> > > First time post, so apologies if i dont write this out
> > > following some established protocol ; )...
> > >
> > > For some reason over the last couple of days my pop3
> > > email accounts set up in outlook express no longer move
> > > the messages from outbox to the sent folder after they
> > > have effectively sent. I get an error message from OE,
> > > but the details are blank. The messages are being sent,
> > > and because they do not leave the outbox they are being
> > > sent repeatedly. Obviously one solution is just to delete
> > > it myself, but i keep records of the email as this is a
> > > company account.  This is annoying to the people im
> > > sending the emails, and annoying to me as I end up having
> > > to delete the emails and losing the record of it.
> > >
> > > I have tried deleting the outbox.dbx file but it doesn't
> > > help. Sent messages from my hotmail account through OE
> > > work fine and move from the outbox to the sent folder
> > > without any problem. I have not changed any settings in
> > > my POP3 accounts that would explain why this suddenly
> > > started happening.  I have also tried removing the POP3
> > > accounts, re-starting OE, then re-entering the POP3
> > > accounts, but makes no difference.
> > >
> > > I then tried installing the accounts on Outlook, and same
> > > problem.
> > >
> > > Any insights / suggestions / instructions?
> > >
> > > I have thousands of emails in the program that I don't
> > > want to lose so do not want to un-install unless I have
> > > exhausted any other possible solutions.
> >
> > .

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