Re: OE's DNS checking doesn't work
From: PA Bear (PABear_at_mvps.org)
Date: 07/24/04
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Date: Fri, 23 Jul 2004 21:51:17 -0400
Please post the complete error message.
Troubleshooting error messages that you receive when you are using Outlook
and Outlook Express
http://support.microsoft.com/?kbid=813514
What is Mom's ISP now? Does she connect using Dial-up or DSL? Was any
software installed from the SBC/Yahoo CD?
Does Mom have multiple email accounts? Is Mom sending from a name@aaris.net
account, a name@yahoo.com account, or...?
Is Mom an MSN subscriber? Is MSN8 or MSN9 installed?
Mom's machine *should* be running a firewall. If it's a DSL connection, a
router would prolly suffice. NAV's Email Protection should be disabled but
NAV's AutoProtect should be *enabled*. NAV *should* be configured to
seek/download updates and then scan daily. More at...
Protect Your PC
http://www.microsoft.com/security/protect/default.asp
-- ~PA Bear Who wrote: > There WERE 2 accounts in question in the beginning of the discussion, one > with AARIS.NET, and the other with SBCGLOBAL.NET. Both would produce the > same error message when trying to send, i.e. 0x800CCC0E. But then the > AARIS.NET account started working again. SBCGLOBAL still doesn't work on > my mom's computer. A "clone" of the SBCGLOBAL account that I set up on > my own computer works perfectly both for sending and receiving. > > As far as the AntiVirus and MS upgrades, I was keeping the definitions and > upgrades up to date, and AV was running. But once the e-mail "send" > problem appeared I turned off the Norton "Auto-Protect" and "email > protection" just in case that might be complicating something. It is not > runing in the background, it does not seek daily updates, and it does not > run full system scan shortly after downloading updates. > > > "PA Bear" <PABear@mvps.org> wrote in message > news:%23iDZ9NQcEHA.308@TK2MSFTNGP12.phx.gbl... >> In your first post you wrote: >> >> "[My] mother's Win98 with OE6 was failing to send e-mail messages while >> at the same time being able to receive them ok. ...[The machine] does >> not have a firewall. The antivirus is disconnected. The only programs >> that have been installed since her OE6 worked properly (3 weeks ago) >> have been the MicroSoft Critical Updates, and Norton AV virus >> definitions." >> >> What happens when she tries to send? Is she sending using a POP3 account >> from her ISP? What is the ISP? Post any error messages. >> >> "The anti-virus is disconnected" (?) and "have...installed...Norton AV >> virus defintions" are conflicting statements. Is NAV's AutoProtect >> running in the background? Is NAV configured to (1) automatically seek >> updates daily and then (2) run a full system scan shortly after >> downloading updates. -- >> HTH - Please Reply to This Thread >> >> ~Robear Dyer (PA Bear) >> MS MVP-Windows (IE/OE), AH-VSOP >> >> AumHa Forums >> http://forum.aumha.org >> >> What You Should Know About Spyware >> http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx >> >> Ted Smith wrote: >>> I agree 100% about the eyes tricking you. I frequently have my wife >>> look for something that I know is under my nose but can't find it. And >>> sure nuf she finds it. So after reading your comments I had her >>> compare the 2 accounts - the one that works on my computer, with the >>> one that doesn't on my mom's, and she couldn't find any differences. >>> Was worth trying anyhow. >>> >>> I did what you suggested and created a new identity and set up the >>> account there as well. But it behaved in exactly the same way. >>> >>> I called my own e-mail provider (a 2nd time) and we explored the problem >>> for 20 minutes, after which time he suggested that it sounded like TCPIP >>> needed to be uninstalled, and reinstalled. >>> >>> I have read every posting in this newsgroup that seemed related to my >>> problem (actually only 5 weeks worth) looking for clues and solutions. >>> Some of the suggestions were to uninstall and then reinstall either IE6 >>> or OE6 or both. I had to do that on my computer a year or two ago and I >>> seem to remember that I had to download 8MBs worth of stuff which self >>> installed once it was all downloaded. Is that what I would have to do, >>> and is that what you suggest? In some of the posts you suggested >>> following the instructions in the following link: >>> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318378 >>> The instructions there say: [ Change the value data from 1 to 0, and >>> then click OK. Quit Registry Editor, and then install Internet >>> Explorer > 6. ] >>> But they don't exactly tell you what the "process" of reinstalling is. >>> >>> If I have to download a copy can I download it with my computer (I have >>> DSL), burn it to a CD, and then install it on my mom's computer, or does >>> her computer (really slow!!) have to do all the work? >>> >>> Another very frequent theme in many posts are the problems created for >>> OE6 by Norton AV. Have you heard of any such problems that caused OE6 >>> to not send e-mail? >>> >>> I do appreciate your help. Thanks again. >>> >>> >>> "Jim Pickering" <jimp@mvps.invalid> wrote in message >>> news:OiUZYEnbEHA.1732@TK2MSFTNGP09.phx.gbl... >>>> Then I'd suggest that maybe the problem is some corruption in the >>>> registry for the existing identity. You might try creating a new >>>> identity, set up the accounts in that new identity and test it. >>>> >>>> As for your protestations about your absolute conviction that the info >>>> was correct, I can only say that I personally have spent hours checking >>>> all sort of possibilities for problems, including checking info in >>>> appropriate boxes. Needless to say, the mind has an amazing ability to >>>> confuse the eye into seeing what you want to believe is correct >>>> information, only to have some other observer watching the activity >>>> "see" the error right away. >>>> >>>> In any case, good luck on sorting it out. >>>> -- >>>> Jim Pickering, MVP-Outlook Express >>>> Please reply only to newsgroup. >>>> >>>> >>>> "Ted Smith" <who@com.org.net> wrote in message >>>> news:%236k%23$dlbEHA.2760@TK2MSFTNGP09.phx.gbl... >>>>> I appreciate the reminder about the need for absolute accuracy in >>>>> typing in the info in the account setup. Two things to say about >>>>> that; first, the system had been working perfectly for 6 months when >>>>> it suddenly failed without any tinkering to the account setup. >>>>> Second, I checked and rechecked >>>>> the spelling and punctuation of every field many times, and printed >>>>> out snapshots of the account windows to study to see if my eyes were >>>>> playing tricks on me, and reentered the data just in case it might >>>>> help. When I read the data back to the ISP tech letter by letter, >>>>> and period by period he >>>>> confirmed that it was exactly as it should be. (If it would help I >>>>> could send you the snapshots of the way it WAS before I changed it.) >>>>> Additionally, she has a second e-mail account that is failing in >>>>> exactly the >>>>> same way. I didn't mention that because I hadn't spoken with their >>>>> Tech Support yet. But, I set up both accounts on my own computer to >>>>> test them, and I used the snapshots of her accounts to set them up, >>>>> and they both work >>>>> perfectly from my computer.
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