Re: cannot receive or send emails
From: PA Bear (PABear_at_mvps.org)
Date: 07/22/04
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Date: Wed, 21 Jul 2004 20:22:29 -0400
Always post back to your original thread, Holly.
With NAV's LiveUpdate not working, your problem is probably related to a
hijacker or Trojan. Check your system for "hijackware":
Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html
Run these tools in the following order with nothing else running in
background:
1. CWShredder (fix all found)
2. Ad-Aware (fix all found)
3. Spybot (RTFM but generally fix everything in red)
Important: You *must* seek updates for Ad-Aware, Spybot, etc., before each
and every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis
(http://www.spywareinfo.com/~merijn/files/HijackThis.exe) is the preferred
tool to use. It will help you to both identify and remove any
hijackware/spyware. **Post your files to http://forums.spywareinfo.com/ or
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]
Also:
1. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...
2. Update your virus definitions, enable Show Hidden Files
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
and then run a full system scan in Safe Mode
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
with nothing else running in background. Note the files identified and
removed then find the corresponding page for the file at your AV maker's
online support pages (e.g.,
http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
and follow all Removal steps.
WinXP Only (WinME similar): If this scan finds anything, create a new
Restore Point then Disk Cleanup > More options > Delete all but the most
recent Restore Point.
3. Check in at Windows Update.
So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957
-- HTH - Please Reply to This Thread ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE), AH-VSOP AumHa Forums http://forum.aumha.org What You Should Know About Spyware http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx Holly Robertson wrote: > Hi I had a reply back yesterday from Jim Pickering > regarding this major problem i am having with my e-mail.I > kept getting an error msg appearing reading "Msimn.exe has > generated errors and will be closed by Windows.You will > need to restart the program.An error log is being created". > > I was advised by Microsoft to follow the steps to Ensure > the DBX Files are not 'read only' and also to Regenerate > the Identities Registry Key. > I have followed these steps and still cannot send or > receive e-mails.When i go into the registry now,under > HKEY_CURRENT_USER there are a few folders one of them > being 'Identities'.This Identites folder also is in 'My > Documents' and is a icon on Desktop???I am a little unsure > whether i have done the correct thing or not??? > > I am using Windows 2000 Pro. > > I had Symantec Anti - Norton virus installed but i spoke > to them and they advised me to uninstall it as my Live > Update was not working either and reinstall once i have > fixed this e-mail problem,could this have anything to do > with not being able to do anything with e-mails???? > > Any help or advise would be much appreciated. > > Thnks, > Holly
- Next message: PA Bear: "Re: If I copy the files, can I import selectively?"
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