Re: outlook express virus recovery challenge
From: PA Bear (PABear_at_mvps.org)
Date: 07/20/04
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Date: Tue, 20 Jul 2004 00:41:56 -0400
Terry Liittschwager wrote:
> My son is sitting on Kure Atoll in the Pacific. His Internet
> connection is via satellite phone and is very restricted. I am
> attempting to help him with the problem detailed below, but I am not
> an Outlook Express user. So, does anyone here have any thoughts or
> answers on the questions raised by the following from him:
>
> ------- start of his message -----------------
>
> I did something really dumb I think. A message was received in our
> "Outlook express" inbox. The sender was a known friend of the
> field camp leader. There was an attachment, all that could be
> seen was the file name. Outlook express was set to not allow
> attachments to be opened or saved to disc. Since this was from a
> known person I changed the setting to allow the attachment to be
> saved to disc and then tried to open it. Very shortly after that
> everything went to hell with outlook express. The machine slowed
> down now we can't even open old e-mails of any kind to read them.
> When you try to open a message there is an error notice that says
> the address book is damaged and needs to be reloaded. Also the
> IP connection through the satellite phone slowed down. All this
> was diagnosed as a virus or worm. The machine has been put aside
> and is awaiting an antivirus scan. A Network Associates - MacFee
> Disc is coming on the next ship August 5th.
>
> The question is. Can the infected machine be used to type drafts
> of e-mails in the text editor and then saved as text files on a
> CF card in the PCMCIA slot and then move the card to the other
> uninfected machine and copy and past the text into outlook
> express. Can the problem (virus or what ever it is) be moved by
> the CF card without us knowing it?
>
> The other question is what are the file names for the files that
> I need to backup the "sent" and "received" e-mail messages so
> that they can be restored later to another machine when I get
> back to SF and find a machine with Outlook express loaded on it.
> There is an error notice in outlook express that says the address
> book is damaged and needs to be reloaded, so the address book
> file is probably a waste of time. What is salvageable?
>
> If I have the right files can I safely transfer them to my Mac
> laptop and have a Mac System 9 version of outlook express use
> them so I can get to the messages? Read them and then copy and
> paste or save as text files so they can be read by word-
> processing programs.
>
> --------- end of his message -------------------
> When you try to open a message there is an error notice that says
> the address book is damaged and needs to be reloaded.
Post the complete error message. Is MS Outlook (or MS Office) also
installed?
Does he have this Registry key?...
HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4
If not, STOP; If so, is there a DWORD named UseOutlook and is its value set
to 1 (one)?
If not, STOP; If so, Address Book is configured to share contacts with
Outlook, even if he doesn't use it (can happen with the install of Office).
Change the value to 0 (zero), Address Book should be available to him and
all should be well. (If that DWORD is not present, don't create it, and
don't alter any other DWORD values.)
Note that any changes (additions, deletions, edits) made while sharing was
enabled will not be available (displayed) in Address Book when sharing is
disabled.
cf. http://insideoe.tomsterdam.com/files/wab.htm#share
Towards the end of his message, he mentions a Mac: Is he using a Mac now or
a PC? If the latter, what Windows version? Importing PC-based OE data into
OE-for-Mac is fraught with peril and complications, Terry.
Assuming your son is running an anti-virus application, it should be
configured to (1) update virus definitions and then (2) run a full system
scan every day he's connected to the 'net. I'd also advise him to run a
full system scan in Safe Mode per this page:
http://aumha.org/forum/viewtopic.php?t=5878
-- HTH - Please Reply to This Thread ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE), AH-VSOP AumHa Forums http://forum.aumha.org Protect Your PC http://www.microsoft.com/security/protect
- Next message: PA Bear: "Re: moved bulk mail messages disappear!"
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