Re: Can't send Email or Read Newsgroups

From: Kuay Tim (TimJohn_at_msn.com)
Date: 07/15/04 

Date: Wed, 14 Jul 2004 20:50:26 -0700

Hi Jeremy,

There shouldn't be a need to call either tech support for this issue (if
both accounts work when expected), i.e., Comcast's when connecting through
them and the Cox mail account when using Cox. 

-- 
Tim K.
aka Kuay Tim
MVP - (IE/OE)
Lynnwood, WA
*
<anonymous@discussions.microsoft.com> wrote in message
news:2c88201c46a1d$45f386c0$a601280a@phx.gbl...
> Ok, thank you for the info. But whose tech support do I
> call? Comcast or Cox?
>
> Jeremy
> >-----Original Message-----
> >Hi Jeremy,
> >
> >Many ISP's are now blocking Port 25 (Outgoing Mail) for
> mail sent using an
> >SMTP server other than the provider's own. You can
> configure the Comcast
> >account to use the Cox outgoing (SMTP) server when
> connecting through Cox.
> >The incoming (POP3) server will still be the one for the
> Comcast account.
> >
> >-- 
> >Tim K.
> >aka Kuay Tim
> >MVP - (IE/OE)
> >Lynnwood, WA
> >*
> >"Jeremy" <anonymous@discussions.microsoft.com> wrote in
> message
> >news:2dba301c46a19$5ec238d0$a301280a@phx.gbl...
> >> Hello. Bruce Hagen helped me out a fews days ago when I
> >> couldn't read Emails or Newsgroup posts. He told me to
> go
> >> to Run and type "regsvr32 inetcomm.dll." He also told
> me
> >> to download a program called CWShredder that would look
> >> for the CoolWebSearch-whatever program. I ran "regsvr32
> >> inetcomm.dll" And it would fix the problem temporarily.
> >>
> >> I'd have to run the command line each time I received a
> >> new Email. At the same time I was having a problem with
> >> some strange program that hijacked my Internet
> Explorer.
> >> It wasn't that program mentioned earlier so CWShredder
> >> didn't detect it. I traced this hijacker to a website
> >> called JetSeeker.com which was also related to
> >> zeropopup.com and www.i--search.com. I Emailed them and
> >> they told me how to get rid of it. After that, My Email
> >> seemed to work fine. I wouldn't have to run the command
> >> line to read new Email.
> >>
> >> <HERE'S THE NEW PROBLEM>
> >>
> >> Then, I tried to send Email from Outlook. The Email
> >> doesn't get sent and I keep getting an error message
> that
> >> says,
> >>
> >> "The message could not be sent because the server
> >> rejected the sender's e-mail address. The sender's e-
> mail
> >> address was '<myEmailAddress>@comcast.net'.
> >> Subject 'test', Account: 'pop3.comcast.net',
> >> Server: 'smtp.comcast.net', Protocol: SMTP, Server
> >> Response: '530 Authentication required', Port: 25,
> Secure
> >> (SSL): No, Server Error: 530, Error Number: 0x800CCC78"
> >>
> >> A little while before this problem started I moved out
> of
> >> my parents' house. I kept the Comcast broadband service
> >> going at my parents' house because I can't get an Email
> >> at my new home until July 25 and I don't want to go
> until
> >> then without my primary Emaill address. I can't use the
> >> service at my new apartment because over here we have
> Cox
> >> broadband service. Using Cox I can still access my
> >> Comcast Email address from my apartment, though.
> >>
> >> When this problem with sending Email started I figured
> it
> >> had something to do with my new location because the
> >> first time I wasn't able to send an Email, it was also
> >> the first time I had tried to send an Email from my new
> >> apartment. I have, however been able to RECEIVE Email
> on
> >> my Comcast Email account in my apartment using Cox
> >> internet in Outlook Express. THE PLOT THICKENS. I
> called
> >> Comcast tech support and verified that nothing was
> wrong
> >> with my connection to them. My account is active,
> >> pop3.comcast.net is the correct Incoming mail server
> and
> >> smtp.comcast.net is the correct Outgoing mail server.
> >> Everything worked fine before I moved but it also
> worked
> >> fine before I ran that command line. I made no changes
> to
> >> the way Outlook Express connects. It all worked back at
> >> my parents' house.
> >>
> >> Either the change in location or the command line could
> >> be causing the problem. Comcast tech support said the
> >> problem must be with Outlook Express. I can still send
> >> Email using my Comcast Email address but I have to go
> >> directly to the www.comcast.net website; Outlook
> Express
> >> just won't do it. As if all of this isn't complicated
> >> enough, there's another problem...
> >>
> >> Through Comcast I get a free subscription to Giganews
> >> Newsgroups which I view using Outlook Express. Around
> >> when I ran the command line and noticed the problem
> with
> >> sending Email, I started getting a window telling me to
> >> input my GigaNews User Name and Password each time I'd
> >> click on a newsgroup or thread. I had OE set to
> remember
> >> my password and user name so the problem wasn't over an
> >> incorrent password or user name. I went to the GigaNews
> >> website and signed in. My account was active so my
> >> password and user name were definitely correct. I even
> >> tried changing the password and updating OE to remember
> >> this new one but I still got the signin window each
> time
> >> I tried to look at a newsgroup or thread.
> >>
> >> I'm almost sure the problem is NOT caused by my new
> >> location and Cox service. The problem is more likely
> tied
> >> to that command line Bruce told me to run or some other
> >> bug in OE. Someone help me please! I know this is all
> >> very convoluted and over-explained but I would sure
> >> appreciate the help. Thank you.
> >>
> >> Jeremy
> >>
> >> PS Bruce, I'm not mad at you :)
> >
> >
> >.
> >

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