Re: error 0x800ccc19

From: Kuay Tim (TimJohn_at_msn.com)
Date: 07/13/04 

Date: Mon, 12 Jul 2004 20:02:00 -0700

Hi bp,

Are you using any message rules?
What anti-virus program is being used? 

-- 
Tim K.
aka Kuay Tim
MVP - (IE/OE)
Lynnwood, WA
*
"bp" <barkerplace@hotmail.com> wrote in message
news:ef8c2399.0407121847.344d2f68@posting.google.com...
> "Kuay Tim" <TimJohn@msn.com> wrote in message
news:<#O3SJx5ZEHA.644@tk2msftngp13.phx.gbl>...
> > Hi bp,
> >
> > The error is likely caused by the message scan feature of your
anti-virus
> > program.
> >
> > Start by disabling message scan.
> > Confirm that the correct server names are in the mail accounts
properties.
> > Try sending and receiving.
> >
> > In some cases it is necessary to re-enter the server names, your user
name
> > and password.
> >
> > You can try re-enabling the message scan, but your PC will still be
> > protected if not used. If you have both outgoing and incoming message
> > scanning try using only incoming.
> >
> > Microsoft KB Article
> >
http://support.microsoft.com/default.aspx?scid=kb;en-us;813518&Product=oex
> >
> >
> > -- 
> > Tim K.
> > aka Kuay Tim
> > MVP - (IE/OE)
> > Lynnwood, WA
> > *
> > "bp" <barkerplace@hotmail.com> wrote in message
> > news:ef8c2399.0407111456.60752219@posting.google.com...
> > > I am getting the above error.  I can send e-mails, and the computer
> > > knows how many e-mails I have coming in, but cannot fully download
> > > them.  It gets stuck.
> > > My POP3 server is not responding.  Wghen I try to reload IE6 I get a
> > > message that some of my installation files are missing. I tried to
> > > create a temporary folder of "uninstall" without any good result.
> > > Clearly I may well be barking up the wrong tree.  Any suggestions
> > > welcome.
>
> I receive some emails but not others. When I send an email to myself
> the computer tells me I have recieved an email but does not display
> it. I also tried the following without solving my problem:
>
> OL: You Receive Time-Out Error 0x8004210a or 0x800ccc19 When You View
> a POP3 E-Mail Account with AntiVirus Software Installed
> Applies To
> SYMPTOMS
> When you try to check your Post Office Protocol 3 (POP3) e-mail
> account, the e-mail server may return one of the following error
> messages:
>
> The operation timed out waiting for a response from the receiving
> (POP) server 0x8004210a
> -or-
>
>
>
> A time-out occurred while communicating with the server 0x800ccc19
> CAUSE
> This problem may occur when the following conditions are true:
> You have Norton AntiVirus 2003 or Norton AntiVirus 2002 installed.
> You have Scan incoming Email and Scan outgoing Email turned on in
> Norton AntiVirus.
> Note This problem may also occur when you use McAfee software
> products.
> WORKAROUND
> To prevent this problem when you use Norton AntiVirus and Outlook or
> Outlook Express, turn off e-mail scanning in Norton AntiVirus:
> Quit Outlook or Outlook Express.
> Start Norton AntiVirus.
> Click Options. If a menu appears when you click Options, click Norton
> AntiVirus. The Norton AntiVirus Options dialog box appears.
> In the Internet section, click Email.
> Click to clear the Scan incoming Email and Scan outgoing Email check
> box.
> Click OK.
> Close Norton AntiVirus.
> For additional information, visit the following Symantec Web site:

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