Re: sending error -- anyone up to challenge?

From: Jim Pickering (jimp_at_mvps.invalid)
Date: 06/29/04 

Date: Tue, 29 Jun 2004 16:12:25 -0700

Try turning off the router for 5 minutes by unplugging it from the power
circuit, then turn it back on and let it run its self test and diagnostic
program. You should be able to review your router settings using Internet
Explorer although you will have to check the default address and password to
access its settings in the manuals you got with it. Then make sure that
port 25 is open bi directionally.

If Zone Alarm was installed, it should appear under Start/All Programs and
also check in Control Panel, Add/Remove Programs that it is not installed
(or is available to be uninstalled). Beyond that, try connecting directly
from your internet cable hookup to your cable modem, then directly to your
computer to check that the router is not part of the problem. 

-- 
Jim Pickering, MVP-Outlook Express
Please reply only to newsgroup.
"Roxy" <prskater@spamola.com> wrote in message 
news:_NSdnRWEltqpeXzd4p2dnA@adelphia.com...
>I now understand the ports issue.
>
> Now, I don't think I ever installed a firewall. I see I downloaded Zone
> Alarm at one time, but I don't recall ever installing it or see it 
> installed
> anywhere in my PC.
> And, yes, OE Ver 6 is the default mail program.
> I don't know if I mentioned it, but I have a cable modem, connected to an
> SMC Barricade router, which functioned pretty well ...until last night.
>
> Roxy
>
> "Jim Pickering" <jimp@mvps.invalid> wrote in message
> news:eFiGrshXEHA.1000@TK2MSFTNGP12.phx.gbl...
>> Mail uses port 25 to communicate with the server while news messages go
> out
>> on port 119.  But that suggests you may have a firewall installed that is
>> the cause of the problem.  Try disabling any firewall product you have
>> installed and test.  Zone Alarm has caused problems for users in the past
>> and may require you to specifically open port 25 to send mail.
>>
>> Do you also have a version of Outlook installed?  Are you certain that
>> Outlook Express is set as your default mail program?
>> --
>> Jim Pickering, MVP-Outlook Express
>> Please reply only to newsgroup.
>>
>>
>> "Roxy" <prskater@spamola.com> wrote in message
>> news:cY2dnZy5--N8VHzdRVn-sQ@adelphia.com...
>> > The again, what baffles me is that I am having this email exchange in
>> > Newsgroups using the computer and OE -- the same that absolutely refuse
> to
>> > send email via the normal local folders.
>> >
>> > So, some messages are allowed to get out and some aren't.
>> > Roxy
>> >
>> >
>> >
>> > "Jim Pickering" <jimp@mvps.invalid> wrote in message
>> > news:e2cb2EhXEHA.1356@TK2MSFTNGP09.phx.gbl...
>> >> On Tools/Accounts/Mail tab double click the account involved, then
> click
>> > the
>> >> Servers button.  Is there a check mark in the box "My server requires
>> >> authentication"?  If not, check it and make sure when you click the
>> > Settings
>> >> button that it is set to use your user name and password as you would
> to
>> >> sign on to the account.  Then test sending it.  It should work.
>> >> --
>> >> Jim Pickering, MVP-Outlook Express
>> >> Please reply only to newsgroup.
>> >>
>> >>
>> >> "Roxy" <prskater@spamola.com> wrote in message
>> >> news:m7GdnSeB295ZInzdRVn-hg@adelphia.com...
>> >> >I created a new identity and OE still refuses to sent anything,
>> >> >anywhere.
>> >> >
>> >> > I'm at my wits end.
>> >> >
>> >> > This only began last night (Monday). Until Monday, everything was
> just
>> >> > fine -- fast speed with my new cable modem, after having been one
> year
>> >> > with
>> >> > Bellsouth DSL -- which also performed flaulessly.
>> >> >
>> >> > Do you think that if I try to startup with the last good
> configuration,
>> >> > W2k
>> >> > will forgive?
>> >> > Thank you
>> >> > Roxy
>> >> >
>> >> >
>> >> >
>> >> > "Jim Pickering" <jimp@mvps.invalid> wrote in message
>> >> > news:emEFLwfXEHA.3016@tk2msftngp13.phx.gbl...
>> >> >> The 421 error is advising you that the service is not available.
>> >> >> The "0x800CCC67" is an error code meaning - 
>> >> >> SMTP_421_NOT_AVAILABLE.
>> >> >>
>> >> >> Try creating a new identity, switch to it, then create the Adelphia
>> >> > account
>> >> >> in that identity and test it.  If it works there, you most likely
> have
>> > a
>> >> >> corrupted identity in your earlier identity.  FWIW, I can telnet to
>> >> >> the
>> >> >> mail.adelphia.net server on port 25 w/o problem so I suspect
> something
>> > is
>> >> >> wrong in your setup of the account.
>> >> >> --
>> >> >> Jim Pickering, MVP-Outlook Express
>> >> >> Please reply only to newsgroup.
>> >> >>
>> >> >>
>> >> >>
>> >> >> "Roxy" <prskater@spamola.com> wrote in message
>> >> >> news:39WdnaInDtsfBHzdRVn-tw@adelphia.com...
>> >> >> > Tom:
>> >> >> > Thanks a lot for your quick response.
>> >> >> > I contacted my provider, Adelphia, and they said that the problem
> is
>> >> > with
>> >> >> > OE. They don't provide service for my software and I should
> contact
>> >> >> > Microsoft (Yeah, right! at $40 a minute).
>> >> >> > Using their web-based email setup, I can have access to my email.
>> >> >> >
>> >> >> > The problem is with OE. I can receive email, but I can not 
>> >> >> > send --
>> >> >> > it
>> >> > just
>> >> >> > gets stuck in the outbox folder and everytime I try to send it, a
>> >> > message
>> >> >> > pops up, for example, this one:
>> >> >> >
>> >> >> > An unknown error has occurred. Account: 'prskater', Server:
>> >> >> > 'mail.adelphia.net', Protocol: SMTP, Server Response: '421
>> >> >> > mta13.adelphia.net connection refused from [69.166.76.94]', Port:
>> >> >> > 25,
>> >> >> > Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
>> >> >> >
>> >> >> > Oh, by the way, as you can see, I can send when in Newsgroups.
>> >> >> > Thanks
>> >> >> > Roxy
>> >> >> >
>> >> >> > "Tom Pepper Willett" <tompepper@mvps.org> wrote in message
>> >> >> > news:u9tuYJfXEHA.2500@TK2MSFTNGP09.phx.gbl...
>> >> >> >> Sounds like a problem with the mail server.  Contact them.
>> >> >> >> Also, the ip address is listed in several spam databases.
>> >> >> >> http://www.dnsstuff.com/tools/ip4r.ch?ip=69.166.76.94
>> >> >> >>
>> >> >> >> Tom
>> >> >> >> "Roxy" <prskater@spamola.com> wrote in message
>> >> >> >> news:bcSdnU9Uq5YrE3zdRVn-sw@adelphia.com...
>> >> >> >> > Some problem cropped up in my OE6. Everytime I try to send an
>> > email,
>> >> >> >> > the
>> >> >> >> > following message pops up:
>> >> >> >> > An unknown error has occurred. Account: 'PRSkater', Server:
>> >> >> >> > 'mail.adelphia.net', Protocol: SMTP, Server Response: '421
>> >> >> >> mta9.adelphia.net
>> >> >> >> > connection refused from [69.166.76.94]', Port: 25, 
>> >> >> >> > Secure(SSL):
>> > No,
>> >> >> > Server
>> >> >> >> > Error: 421, Error Number: 0x800CCC67
>> >> >> >> >
>> >> >> >> > As you all can see, I can send email to Newsgroups, but not 
>> >> >> >> > via
>> >> >> >> > OE
>> >> >> >> > Local
>> >> >> >> > Folders.
>> >> >> >> >
>> >> >> >> > What gives?
>> >> >> >> > Roxy
>> >> >> >> >
>> >> >> >> >
>> >> >> >> >
>> >> >> >>
>> >> >> >>
>> >> >> >
>> >> >> >
>> >> >>
>> >> >
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