Re: OE6 - can't send emails with attachments
From: Jim Pickering (jimp_at_mvps.invalid)
Date: Wed, 9 Jun 2004 19:50:11 -0700
Tried increasing the timeout slider under Tools/Accounts, Mail for the
account involved? Look on the Advanced tab/Server section for the option.
-- Jim Pickering, MVP-Outlook Express Please reply only to newsgroup. "Matt Beaton" <firstname.lastname@example.org> wrote in message news:email@example.com... >I have a client with the exact same issue. They are > running a small office of mixed XP/2K boxes, behind a NAT > router - but no specific port blocking or forwarding on > the firewall. > > Only one machine has this problem - and I will probably > end up doing a complete reinstallation of it to correct > it, but I would certainly be interested in the solution > anyways. > > The symptom I have is that it will send small > attachments, and emails without attachments fine - > although if I try to send a somewhat large attachment > (1MB or so) - it will hang about 4 or 5 seconds into the > upload, then display the timeout message a minute later. > Sometimes it will go for 7 or 8 seconds before it quits, > sometimes it will send successfully. The smaller the > file, the more successful it tends to be. > > After enough attempts, it will eventually send - but > never consistantly. The client needs to send attachments > quickly - so simply setting the timeout low and having it > try every minute to send won't work here. > > I have tried all the KB articles pertaining to this (incl > the MTU settings, etc.) - all the updates are installed, > I have tried reinstalling Outlook Express by manually > changing the IsInstalled registry key and overwriting the > existing copy. > > I downloaded Eudora as a test, and it will consistantly > send large attachments no problem - so it is definately > an Outlook Express problem. My guess is something is > corrupted that is not replaced by a reinstall of OE. > > Thanks, > > Matt Beaton > Community Networks Inc > >>-----Original Message----- >>Dear all, >> >>Would really appreciate your help, as I currently can't > send emails >>with attachments from OE6......... >> >>1. I can receive all emails via POP3 and send emails > without >>attachments via SMTP with no problems, even behind > hardware firewall >>integrated into DSL router and with Norton Anti-Virus > 2002 activated >>for scanning incoming emails and script blocking enabled > (this has >>been my default setup up to now) >> >>2. However when attempting to send an email with > attachments the >>progress bar of the OE6 dialog box for monitoring > sending/receiving >>shows a couple of bars for the email with attachments, > then appears to >>hang and then after a while the following (infamous) > error message >>appears. "Your server unexpectedly terminated the > connection. ....... >>Protocol: SMTP, Port: 25, Secure (SSL): No, Socket > Error. 10053 >>Number 0x800CCC0F". >> >>3. The following didn't help (ideas I got from Symantec > and Microsoft >>KB articles): >>3a. Turning off Norton Anti-Virus (scanning outgoing > emails had always >>been disabled anyway so I didn't really expect this to > help) >>3b. Turning off router firewall function (again seeing > as I can send >>emails with no attachments then I figured port 25 was > passing through >>already) >>3c. Increasing the server timeout to the max of 5 mins > in OE6 Tools / >>Accounts / Email / <My account> / Properties / Advanced >>3d. Trying to send via a different email account from > OE6 (again since >>sending emails without attachments works fine I figured > that the the >>account settings couldn't be the problem, but gave it a > try anyway in >>my desperation........) >> >>4. Lastly when searching the internet I found lots of > advice on what >>to do if there is this problem continually or > intermittently, but >>nothing referring to the ability to send emails without > attachments, >>but getting this problem consistently with attachments. >> >>I am at the end of my knowledge, so any thoughts / help > would be >>gratefully received !! >> >>Many thanks in advance, >> >>Niall Keppie >> >>. >>