OE6 - can't send emails with attachments

From: Matt Beaton (anonymous_at_discussions.microsoft.com)
Date: 06/09/04 

Date: Wed, 9 Jun 2004 16:42:31 -0700

I have a client with the exact same issue. They are
running a small office of mixed XP/2K boxes, behind a NAT
router - but no specific port blocking or forwarding on
the firewall.

Only one machine has this problem - and I will probably
end up doing a complete reinstallation of it to correct
it, but I would certainly be interested in the solution
anyways.

The symptom I have is that it will send small
attachments, and emails without attachments fine -
although if I try to send a somewhat large attachment
(1MB or so) - it will hang about 4 or 5 seconds into the
upload, then display the timeout message a minute later.
Sometimes it will go for 7 or 8 seconds before it quits,
sometimes it will send successfully. The smaller the
file, the more successful it tends to be.

After enough attempts, it will eventually send - but
never consistantly. The client needs to send attachments
quickly - so simply setting the timeout low and having it
try every minute to send won't work here.

I have tried all the KB articles pertaining to this (incl
the MTU settings, etc.) - all the updates are installed,
I have tried reinstalling Outlook Express by manually
changing the IsInstalled registry key and overwriting the
existing copy.

I downloaded Eudora as a test, and it will consistantly
send large attachments no problem - so it is definately
an Outlook Express problem. My guess is something is
corrupted that is not replaced by a reinstall of OE.

Thanks,

Matt Beaton
Community Networks Inc

>-----Original Message-----
>Dear all,
>
>Would really appreciate your help, as I currently can't
send emails
>with attachments from OE6.........
>
>1. I can receive all emails via POP3 and send emails
without
>attachments via SMTP with no problems, even behind
hardware firewall
>integrated into DSL router and with Norton Anti-Virus
2002 activated
>for scanning incoming emails and script blocking enabled
(this has
>been my default setup up to now)
>
>2. However when attempting to send an email with
attachments the
>progress bar of the OE6 dialog box for monitoring
sending/receiving
>shows a couple of bars for the email with attachments,
then appears to
>hang and then after a while the following (infamous)
error message
>appears. "Your server unexpectedly terminated the
connection. .......
>Protocol: SMTP, Port: 25, Secure (SSL): No, Socket
Error. 10053
>Number 0x800CCC0F".
>
>3. The following didn't help (ideas I got from Symantec
and Microsoft
>KB articles):
>3a. Turning off Norton Anti-Virus (scanning outgoing
emails had always
>been disabled anyway so I didn't really expect this to
help)
>3b. Turning off router firewall function (again seeing
as I can send
>emails with no attachments then I figured port 25 was
passing through
>already)
>3c. Increasing the server timeout to the max of 5 mins
in OE6 Tools /
>Accounts / Email / <My account> / Properties / Advanced
>3d. Trying to send via a different email account from
OE6 (again since
>sending emails without attachments works fine I figured
that the the
>account settings couldn't be the problem, but gave it a
try anyway in
>my desperation........)
>
>4. Lastly when searching the internet I found lots of
advice on what
>to do if there is this problem continually or
intermittently, but
>nothing referring to the ability to send emails without
attachments,
>but getting this problem consistently with attachments.
>
>I am at the end of my knowledge, so any thoughts / help
would be
>gratefully received !!
>
>Many thanks in advance,
>
>Niall Keppie
>
>.
>

Relevant Pages

  • Re: OE6 - cant send emails with attachments
    ... Tried increasing the timeout slider under Tools/Accounts, ... > attachments, and emails without attachments fine - ... Trying to send via a different email account from ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Autoprint email (plain text, html, attachments) (with message rule and VBA)
    ... I have to print all incoming emails including attachments. ... Set colCB = Nothing ... But with an inbox rule and the code above, ...
    (microsoft.public.outlook.printing)
  • Re: Send Receive
    ... After running 'regsvr32 inetcomm', does the attachments dialog return? ... Help with Hijackware ... > emails with attachments In the options security dialog box ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Email.
    ... that it is the destination server. ... attachments to all of my other clients without trouble. ... can send emails with attachments to client. ...
    (microsoft.public.windows.server.sbs)
  • Re: Email.
    ... Per chance, are you running symantec a/v on either mail server, and if so do ... They can also send emails with attachments ... with attachments to client. ...
    (microsoft.public.windows.server.sbs)
Loading