Re: Inbox lost all messages

From: Steve Cochran (scochran_at_oehelp.com)
Date: 06/07/04 

Date: Mon, 7 Jun 2004 07:46:30 -0400

Hi Bruce,

"Bruce Hagen" <Nospam@mymail.invalid> wrote in message news:ums99FETEHA.1244@TK2MSFTNGP10.phx.gbl...
> She may be able to recover the lost mail with this tool:
>
> DBXtract:
> http://www.oehelp.com/DBXtract/Default.aspx
>
> Help for DBXtract:
> www.oehelp.com/DBXtract/
>
> If the Inbox continues to give problems, it has probably become
> corrupt.
> Please read this:
>
> Tools>Options>Maintenance>Store folder will reveal the location
> of your Outlook Express files. Press the Tab key to highlight the
> folder location, then Ctrl+C. Close OE, then Start>Run>Ctrl+V will
> put the location in the box - Click OK and you'll see the OE files.
> Otherwise, write the location down and navigate to it in Windows
> Explorer.
>
> In WindowsXP, the OE user files (DBX and WAB) are by default
> marked as hidden. To view these files in Explorer, you must enable
> Show Hidden Files and Folders under Start>Control Panel>Folder
> Options>View.
>
> With OE closed, find the DBX file for the folder in
> question {Inbox.dbx} and delete it. A new one will be created
> automatically when you open OE.
>

I think its best to recommend that the user move the inbox.dbx file to another directory, rather than deleting it. Deletion will wipe out any messages that they may be able to recover using DBXpress or DBXtract.

cheers,

steve

> If nothing else, at least do the following:
>
> Do not archive mail on default OE folders. They will eventually
> become corrupted. Create your own user defined folders for storing
> mail and move your mail to them. Empty Deleted Items folder
> regularly.
>
> After you are done, follow up by compacting your folders manually
> while working *offline* and do it often.
>
> File>Work Offline (or double click Working Online in the Status Bar).
> File>Folder>Compact all folders.
>
> In Tools>Options>Maintenance: Uncheck Compact messages in background
> and leave it unchecked.
>
> --
> Bruce Hagen
> ~IB-CA~
>
>
> "Julian Milano" <jdmils_NOSPAM@hotmail.com> wrote in message
> news:ejQiL8DTEHA.3660@tk2msftngp13.phx.gbl...
>> A friend was reading an email when her system crashed- now she has
> nothing
>> in her Inbox where there should be many emails. I personally think
> the inbox
>> database is now corrupt, and would like to ask if there is any way
> to fix
>> this problem.
>>
>> All other folders are OK.
>>
>> OE6
>>
>> --
>>
>> Julian Milano
>>
>>
>>
>
>

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