Re: OE6 - can't send emails with attachments

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: Kath Adams (KathAdams_at_mvps(nospam).org)
Date: 06/06/04 

Date: Sun, 6 Jun 2004 20:23:27 +0100

Niall Keppie wrote:
> Dear all,
>
> Would really appreciate your help, as I currently can't send emails
> with attachments from OE6.........
>
> 1. I can receive all emails via POP3 and send emails without
> attachments via SMTP with no problems, even behind hardware firewall
> integrated into DSL router and with Norton Anti-Virus 2002 activated
> for scanning incoming emails and script blocking enabled (this has
> been my default setup up to now)
>
> 2. However when attempting to send an email with attachments the
> progress bar of the OE6 dialog box for monitoring sending/receiving
> shows a couple of bars for the email with attachments, then appears to
> hang and then after a while the following (infamous) error message
> appears. "Your server unexpectedly terminated the connection. .......
> Protocol: SMTP, Port: 25, Secure (SSL): No, Socket Error. 10053
> Number 0x800CCC0F".
>
> 3. The following didn't help (ideas I got from Symantec and Microsoft
> KB articles):
> 3a. Turning off Norton Anti-Virus (scanning outgoing emails had always
> been disabled anyway so I didn't really expect this to help)
> 3b. Turning off router firewall function (again seeing as I can send
> emails with no attachments then I figured port 25 was passing through
> already)
> 3c. Increasing the server timeout to the max of 5 mins in OE6 Tools /
> Accounts / Email / <My account> / Properties / Advanced
> 3d. Trying to send via a different email account from OE6 (again since
> sending emails without attachments works fine I figured that the the
> account settings couldn't be the problem, but gave it a try anyway in
> my desperation........)
>
> 4. Lastly when searching the internet I found lots of advice on what
> to do if there is this problem continually or intermittently, but
> nothing referring to the ability to send emails without attachments,
> but getting this problem consistently with attachments.
>
> I am at the end of my knowledge, so any thoughts / help would be
> gratefully received !!
>
> Many thanks in advance,
>
> Niall Keppie

Scanning of incoming email is the biggest waste of CPU cycles ever
invented
and adds not one whit of added protection. An antivirus program worth
more
than a nickel will warn you, in a very conspicuous manner, if you ever
attempt to open or save an infected file. Even Symantec admits that
email
scanning is a waste of time.

Look at this link and read the info under the section, Disable email
protection.
http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999092910223606

Also for NAV 2003, see this link:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806

Also review this Knowledge Base article about other problems using
Norton:

813514 - OL: Error 0x800ccc0d or 0x800ccc0f When Receiving and Sending
E-Mail:
http://support.microsoft.com/?kbid=813514 

-- 
Kath Adams
MS MVP - Windows (IE/OE)
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