Re: I am sick and tired of these spams !

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From: Edward W. Thompson (thomeduk1_at_btopenworld.com)
Date: 06/05/04 

Date: Sat, 5 Jun 2004 07:14:52 +0100

Giant have all the facts, including diagnostic files they requested, but
have not responded in any way. They simply ignore the problem. I would
understand if they simply acknowledged the problem and indicate they were
investigating. In my opinion Giant are failing to accept their
responsibilities as a software vendor to assist and support their customer.
I find it curious that you appear to support their actions or rather lack
of action by implying some sort of fault with me. I simply purchased their
software for a particular purpose and after installing and reinstalling it a
number of times, found it failed to work for me.

This type of forum is one of the means to exchange with others experience of
performance of software companies and to allow others to benefit from others
experiences both good and bad. I am happy for you that your experience with
this particular software has been favourable and wish my experience had been
the same but unfortunately it has not. Maybe if and when you have problems
with the software that you are unable to troubleshoot yourself, you will
then understand my dissatisfaction with Giant's customer support.

As far as the problem occurring when my ISP changed their required
configuration, the change simply required the enabling of a feature within
OE, hardly an unusual departure and one a program designed to work with OE
should accommodate.

I think we have exhausted all there is to say on this particular subject and
we should now stop.

"Alias" <maskedandanonymous@aka.com> wrote in message
news:2iasloFkk0ueU1@uni-berlin.de...
>
> "Edward W. Thompson" <thomeduk1@btopenworld.com> wrote in message
> news:un0rprfSEHA.796@TK2MSFTNGP10.phx.gbl...
> > If you have to my difficulty please advise as both me and Giant, no
doubt,
> > will be interested. Otherwise just go away. Your comments on this
matter
> > to date show no intelligence whatsoever.
> > The whole point of my original message is to advise would be purchasers
of
> > Span Inspector, not to expect support from the program vendor should
they
> > have problems, based upon my experience. The program clearly works for
> some
> > and presumably they are satisfied but those who have problems may find
> they
> > are on their own.
>
> Let's see, the problem started when your ISP made the changes and you
blame
> Spam Inspector. And, to top it off, you say I "show no intelligence
> whatsoever". Did you also make similar comments to Giant?
>
> Alias
> >
> >
> > "Alias" <maskedandanonymous@aka.com> wrote in message
> > news:2i8c7mFk9ja7U1@uni-berlin.de...
> > > Most of my emails require "this server requires authentification" and
I
> > have
> > > no problems. I suspect the problem is you, not Spam Inspector.
> > >
> > > Alias
> > >
> > >
> > > "Edward W. Thompson" <thomeduk1@btopenworld.com> wrote in message
> > > news:ON4WUnTSEHA.3020@TK2MSFTNGP10.phx.gbl...
> > > > Of course I did. I always load new programs with all others shut
down
> > > > (Enditall). As far as trying it beforehand, can't you read? I said
> it
> > > used
> > > > to work and only stopped working when my ISP changed its
> "configuration"
> > > to
> > > > require "This server requires authentification" to be checked. At
> that
> > > > point OE stopped receiving mail. Uninstalling SI solved the
problem,
> > > > reinstalling the program (yes the very latest version) caused the
> > problem
> > > to
> > > > reoccur. Contacted "Giant" 3 times for advice, no response.
Finally
> > got
> > > a
> > > > response to unload and reload latest program. Did that, no change.
> > > > Contacted Giant again who eventually asked me to send copies of
> certain
> > > > files to them (can't remember which files now), sent the files. I
> have
> > > not
> > > > heard from Giant since and that was over two months ago.
> > > >
> > > > Have given up on SI and "Giant". Have found "Spamihilator" (I know
> what
> > > an
> > > > awful name), works better than SI and what is more it is free.
> > > >
> > > > Under the circumstances I feel justified in complaining about the
> > > > short-comings of Spam Inspector and "Giant". While I recognize
that
> > > > programs are unlikely to work perfectly in every single case, the
lack
> > of
> > > > any meaningful support to a paying customer from "Giant" is not
> > acceptable
> > > > and I strongly advise anyone to look elsewhere for an "anti Spam"
> > program.
> > > >
> > > >
> > > > "Alias" <maskedandanonymous@aka.com> wrote in message
> > > > news:2i6aj2Fjq6ovU1@uni-berlin.de...
> > > > >
> > > > > "Edward W. Thompson" <thomeduk1@btopenworld.com> wrote
> > > > >
> > > > > > Good for you but it still doesn't "work" for me and as I posted
> > > "Giant"
> > > > > are
> > > > > > of no help whatsoever. I would not knowingly purchase software
> from
> > a
> > > > > > Company that doesn't support their clients.
> > > > >
> > > > > They told you to uninstall it and reinstall it, right? Did you do
> > that?
> > > > And
> > > > > did you turn off your AV auto scan prior to installing it? Why
> didn't
> > > you
> > > > > download the free preview before purchasing it?
> > > > >
> > > > > Alias
> > > > > >
> > > > > >
> > > > > >
> > > > > > "Alias" <maskedandanonymous@aka.com> wrote in message
> > > > > > news:2i5kkrFj4g2mU1@uni-berlin.de...
> > > > > > >
> > > > > > > "Edward W. Thompson" <thomeduk1@btopenworld.com> wrote in
> message
> > > > > > > news:OMD9$XGSEHA.3660@tk2msftngp13.phx.gbl...
> > > > > > > > W ell it appears we have someone with some knowledge on Spam
> > > > > Inspector.
> > > > > > > > Please explain why SI worked OK for me until my ISP required
> me
> > to
> > > > > check
> > > > > > > > "This Server Requires Authentification" in the OE Account
> > > > Properties,
> > > > > > >
> > > > > > > I have seven of those types of accounts and SI has no problem
> with
> > > > them
> > > > > > > whatsoever.
> > > > > > >
> > > > > > > Alias
> > > > > > > after
> > > > > > > > which I was unable to receive emails until I removed SI. I
> lost
> > > > count
> > > > > > of
> > > > > > > > the number of e mails for assistance on this problem I sent
to
> > > > "Giant"
> > > > > > who
> > > > > > > > either ignored the requests for help or replied to reinstall
> the
> > > > > program
> > > > > > > > (standard response).
> > > > > > > >
> > > > > > > > If Spam Inspector works for you fine, it worked for me once,
> but
> > > if
> > > > > you
> > > > > > > have
> > > > > > > > problems don't rely upon Giant to help you or you may be
> > unlucky.
> > > I
> > > > > > paid
> > > > > > > > for this program and I expect it to work, for me it doesn't,
> > hence
> > > I
> > > > > > > advise
> > > > > > > > anyone to use another program especially as I now find there
> are
> > > > many
> > > > > > > "anti
> > > > > > > > Spam" programs which are freeware and work as well., if not
> > > better,
> > > > > than
> > > > > > > > those that you pay for.
> > > > > > > >
> > > > > > > > Please do not think because a program functions for you, in
> your
> > > > > > > particular
> > > > > > > > set of circumstances, it will function equally well for
all.
> > > That
> > > > > > simply
> > > > > > > > is not true.
> > > > > > > >
> > > > > > > >
> > > > > > > > "Alias" <maskedandanonymous@aka.com> wrote in message
> > > > > > > > news:2i4grmFj38diU1@uni-berlin.de...
> > > > > > > > >
> > > > > > > > > "N. Miller" <duh@blackhole.aosake.net> wrote
> > > > > > > > > > maskedandanonymous@aka.com
> > > > > > > > > > says...
> > > > > > > > > >
> > > > > > > > > > > Mailwasher works outside OE. Spam Inspector uses OE so
> you
> > > > don't
> > > > > > > have
> > > > > > > > to
> > > > > > > > > > > open two programs; in Mailwasher's case, open
> Mailwasher,
> > > > clean
> > > > > > > mail,
> > > > > > > > > then
> > > > > > > > > > > open OE. With Spam Inspector, open OE and Spam
Inspector
> > > works
> > > > > > > within
> > > > > > > > OE
> > > > > > > > > and
> > > > > > > > > > > puts all of your spam in the Deleted Items folder.
> > > > > > > > > >
> > > > > > > > > > That doesn't seem quite correct. Yes, you open
MailWasher
> > > first,
> > > > > and
> > > > > > > > clean
> > > > > > > > > > your email. However, when you clean the email, you click
> the
> > > > > > "Process
> > > > > > > > > Mail"
> > > > > > > > > > button in MW; this should automatically open MSOE.
> > > > > > > > >
> > > > > > > > > So does hitting the OE icon on the desktop or quick launch
> :-)
> > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > That said, I don't like MailWasher because of its
> promotion
> > of
> > > > the
> > > > > > > > abusive
> > > > > > > > > > "bounce" feature. I wouldn't use it if they gave it to
me.
> > > > > > > > > >
> > > > > > > > > > --
> > > > > > > > > > Norman
> > > > > > > > >
> > > > > > > > > Spam Inspector will only bounce if deemed to be effective;
> > > > otherwise
> > > > > > it
> > > > > > > > > won't.
> > > > > > > > >
> > > > > > > > > Alias
> > > > > > > > >
> > > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

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