Re: Registry Corruption & OE unable to poll
From: Steve Cochran (scochran_at_chattanooga.net)
Date: 05/10/04
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Date: Mon, 10 May 2004 08:06:11 -0400
I think you might look at b. I think I heard of other Hotmail problems this weekend. I don't use it, so I don't know.
steve
"Mike346" <anonymous@discussions.microsoft.com> wrote in message news:e2umXehNEHA.1272@tk2msftngp13.phx.gbl...
> Thanks for the reply, Steve. Since Friday (wee hours of the morning) OE
> hasn’t been able to poll for new messages [due to Gateway Timeout] on
> Hotmail [error number: 0x800CCCF1 (almost always) or 0x800CCC3D (once)].
>
> The following steps have been followed:
>
> 1) All manual registry changes which were made prior to the occurrence of
> the problems have been reversed.
>
> 2) On the affected identity, the Hotmail accounts were removed and an
> attempt was made to add them anew. The download of a folders' list from the
> Hotmail server failed due to Gateway Timeout [800cccf1] - the same reason
> that OE cannot poll for new messages.
>
> 3) A new identity was created, and on this new identity an attempt to add
> one of the Hotmail accounts was made. The same failure occurred.
>
> 4) OE was opened on a different user account (that user has a POP e-mail
> account which works perfectly well). Attempts were made there to add one of
> the Hotmail accounts (case 1: on the existing identity; case 2: on a newly
> created identity). Again, failure occurred for the same reason as above.
>
> 5) A new user account (i.e. an account with its own separate logon on the
> XP Welcome Screen) was created. On that new user account OE was opened and
> similar attempts to add one of the Hotmail accounts were made. Again,
> failure occurred for the same reason as above.
>
> 6) My ISP was contacted and they reported that, as far as they can tell,
> all is fine on their end.
>
>
> It seems to me that (at least) one of two possibilities is the case:
>
> (a) The reversal of all manual registry changes was not sufficient to
> return the system (more or less) to its previous state, because in the face
> of a corrupted registry Windows responded by making some changes of its own.
>
> (b) Something is wrong with the Hotmail server:
> http://services.msn.com/svcs/hotmail/httpmail.asp .
>
> ... Any thoughts?
>
> --------------------------------------
>
> "Steve Cochran" <scochran@chattanooga.net> wrote in message
> news:eJytBYCNEHA.1312@TK2MSFTNGP12.phx.gbl...
> Go to File | Identities and set up a new identity. That will give you a new
> registry hive for that identity. Then add your accounts and see if they
> work. If that fixes it, then you can use File | Import to get the messages
> out of the older Identity. That's a good idea to do anyway, since you had
> the other problems.
>
> steve
>
> "Mike346" <anonymous@discussions.microsoft.com> wrote in message
> news:umjLxqBNEHA.3292@TK2MSFTNGP11.phx.gbl...
>> Windows XP, Home, SP1, all critical updates
>> Outlook Express: 6.0.2800.1123
>>
>> Outlook Express is no longer able to poll for new messages on both of my
>> Hotmail accounts. Here are the details:
>>
>> Gateway Timeout
>>
>> Configuration:
>> Account: Hotmail [...]
>> Server: http://services.msn.com/svcs/hotmail/httpmail.asp
>> User name: ...@hotmail.com
>> Protocol: HTTPMail
>> Port: 0
>> Secure(SSL): 0
>> Code: 800cccf1
>>
>> If my recollection is correct, this problem began the next time I ran OE
>> after some registry corruptions took place. Unfortunately, one set of
>> corruptions (which appears to have since been repaired) caused System
>> Restore to encounter an error whereby all existing restore points were
>> purged. ... Also, I don't have a backup copy of the registry.
>>
>> On the brighter side of this predicament, it seems that the registry
>> corruption (relative to OE) is limited to the following registry key
>> (including all that was subsidiary to it (which (for all I know) may well
>> have been a heck of a lot!)):
>>
>>
> [HKEY_CURRENT_USER\Identities\{FB36CB72-9D1D-4AD1-A2B9-FA377574DF5A}\Softwar
>> e\Microsoft\Outlook Express\5.0]
>>
>> QUESTION 1: Have I posted this message in the most appropriate newsgroup?
>>
>> QUESTION 2: Would corruption of the above registry key (and all
> subsidiary
>> to it) be sufficient cause for OE to no longer be able to poll for new
>> messages?
>>
>> I have more questions, but ... I think I'll take it one step at time.
>>
>>
>
>
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