Re: OE Crashes Code: 0xc0000005 Flags: 0x00000000 etc..
From: Andreas S (anonymous_at_discussions.microsoft.com)
Date: 05/07/04
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Date: Fri, 7 May 2004 08:08:21 -0700
I still believe it's a success! Two days w/o any errors
and it's a couple of weeks since that happened the last
time.
Anyways, here's what I did:
Since I'm a user of Ace Utilities I ran the program to
figure out a way to uninstall the patch for OE. In the
program I was able to locate the patch even though it
wasn't visible in the regular uninstall menu. Next thing
was to uninstall it and after restart, install it again.
This time a version I dl'd from microsoft separately.
Once again I disabled A/V and this time the patch seems
to work, YAY! During this whole operation I also ran the
suggested "hijack ware" detection programs. The one I
personally prefer is Ad-aware. I did however, as I
expected, not find any such software on my computer. I
don't dl stuff if I don't know what it is and I don't
open attachments unless I asked for one or, once again,
know what it is before doing so. I have never installed
an extra tool bar thingy i IE, nor any other shady
programs, so the result was as expected: a few tracker
cookies.
Anyways, my OE is now working again and I'm grateful for
the help I received here!
Regards,
Andreas
>-----Original Message-----
>OK, just making sure. I have another thread going in
another forum where
>user is reporting the same thing.
>
>Please check:
>
>IE Help>About>Update Versions> Is Q837009 listed here?
>
>Open your Windows Update log (iuhist.xml; Explorer must
be configured to
>show hidden). The log displays in descending date
order. Look for the
>install of Q837009/MS04-013 and note any errors
associated with it, posting
>them in your reply.
>
>Please run the hijackware checking protocols I posted
earlier. I'm fairly
>certain your problem is spyware related, Andreas.
>
>Q: Do you use NAV and is its Script Blocker enabled?
Was your anti-virus
>application running during the install of the Apr-04
updates?
>--
>~PA Bear
>
>>> anonymous@discussions.microsoft.com wrote:
>>>> Thanks,
>>>> Sorry to repeat myself though, in my control panel,
>>>> install/uninstall programs, there's nothing but a
bunch
>>>> of hotfixes, hotfixes SP2 and the one for service
pack
>>>> 1a. Most of them has numbers at the end like
KB824146 and
>>>> then some of the have numbers like Q819696 but
there's
>>>> none called Q837009.
>>>
>>>>> -----Original Message-----
>>>>> And your Windows version is...? We'll assume its
WinXP, considering
>>>>> the patches which were installed.
>>>>>
>>>>> A/V = anti-virus application
>>>>>
>>>>> To assure a clean install, your anti-virus
application should be
>>>>> disabled and all other running processes (e.g. OE)
closed before
>>>>> installing from anything, including Windows Update.
>>>>>
>>>>> Q837009 will be found in Add/Remove Programs
>> as "Outlook Express
>>>>> Q837009"; the others as "Windows XP Hotfix -
KB123456".
>>>>>
>>>>> Uninstall one-at-a-time, rebooting after each
uninstall. If an
>>>>> uninstall solves your problem, return to Windows
Update with your AV
>>>>> disabled and all other processes closed to
reinstall the(se) important
>>>>> patch(es).
>>>>>
>>>>> If uninstalling any/all of the patches doesn't
solve your problem,
>>>>> Check your system for "hijackware":
>>>>>
>>>>> Help with Hijackware
>>>>> http://aumha.org/a/parasite.htm
>>>>> http://aumha.org/a/quickfix.htm
>>>>> http://mvps.org/winhelp2002/unwanted.htm
>>>>> http://www.mvps.org/inetexplorer/Darnit.htm
>>>>>
>>>>> CoolWebSearch Chronicles
>>>>>
http://www.spywareinfo.com/~merijn/cwschronicles.html
>>>>>
>>>>> Run these tools in the following order with nothing
else running in
>>>>> background:
>>>>>
>>>>> 1. CWShredder (fix all found)
>>>>>
>>>>> 2. Ad-Aware (fix all found)
>>>>>
>>>>> 3. Spybot (RTFM but generally fix everything in red)
>>>>>
>>>>> Important: You *must* seek updates for Ad-Aware,
Spybot, etc., before
>>>>> each and every use, even "right out of the box".
But even they can't
>>>>> catch everything, 24/7. When all else fails,
HijackThis
>>>>>
>>
(http://www.spywareinfo.com/~merijn/files/HijackThis.exe)
>>>> is the preferred
>>>>> tool to use. It will help you to both identify and
remove any
>>>>> hijackware/spyware. **Post your files to
>>>> http://forums.spywareinfo.com/ or
>>>>> http://forum.aumha.org/viewforum.php?f=30 for
expert analysis, not
>>>>> here.**
>>>>>
>>>>> [Alternate download pages for many of the above
tools may be found at
>>>>> http://aumha.org/a/parasite.htm.]
>>>>>
>>>>> Also update your virus definitions and then run a
full system scan.
>>>>> From now on, do both daily.
>>>>>
>>>>> So How Did I Get Infected Anyway?
>>>>> http://boards.cexx.org/viewtopic.php?t=957
>>>>>
>>>>> When all is well, reinstall the patches per the
above.
>>>>> --
>>>>> Andreas S wrote:
>>>>>> Thanks for your reply,
>>>>>> I now realize it could probably be any of the
following
>>>>>> five patches I installed on the same day...
Q837009,
>>>>>> KB831167, KB837001, KB828741, KB835732. The first
one is
>>>>>> the one specified to be for OE, the second for IE
and the
>>>>>> three other ones are for win XP in general but
since the
>>>>>> OS is quite integrated with the rest of the
programs I
>>>>>> guess it could be any one of them, huh?
>>>>>> Btw, what is A/V? (Gettin tired so I'm probably
just not
>>>>>> thinkin of the obvious...)
>>>>>> Anyways, checked in the "remove installed
programs" meny
>>>>>> but the patches have sometimes different names
there.
>>>>>> Alas the Q837009 is not there to be found with that
>>>>>> name.. It is stated as installed in the history at
the
>>>>>> win update site though.
>>>>>>
>>>>>> Thanks again for your time and patience.
>>>>>> Andreas
>>>>>>> -----Original Message-----
>>>>>>> Which Patch? Was it Q837009? You can check
download history at
>>>>>>> Windows Updates. Did you turn off your A/V before
downloading the
>>>>>>> patch? This could be the cause of the problem.
That patch can be
>>>>>>> removed in Add/Remove Programs in the Control
Panel. Remove it and
>>>>>>> see if everything works. If so, download it again
with the A/V turned
>>>>>>> off.
>>>>>>> --
>>>>>>> "Andreas S" <anonymous@discussions.microsoft.com>
wrote in message
>>>>>>> news:8d8601c432ca$d3d4ae90$a101280a@phx.gbl...
>>>>>>>> Since I updated with the patch that was releast
recently,
>>>>>>>> I've had nothing but problems. Everytime I run
OE it
>>>>>>>> shuts down within a minute to an hour. I get
that dreaded
>>>>>>>> message that OE encountered a problem and needs
to close.
>>>>>>>> I send the error report but so far no response.
>>>>>>>> Afterwards I can start up OE again w/o problem
just to be
>>>>>>>> shut down a while later... What's with that
patch? Wish I
>>>>>>>> hadn't updated..
>>>>>>>> I run OE with the IMAP protocol only and had
until this
>>>>>>>> crappy patch never had a real problem with OE.
>
>.
>
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