Re: OE Crashes Code: 0xc0000005 Flags: 0x00000000 etc..
From: Andreas S (anonymous_at_discussions.microsoft.com)
Date: 05/06/04
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Date: Thu, 6 May 2004 04:34:54 -0700
So it might be resolved now, if the failing patch was the
Q837009. I used Ace Utilities and in that program the
patch showed up, I uninstalled it and dl'd it again from
the Microsoft website directly. (Not through Win Update)
I then reinstalled the patch, once again w/o A/V enabled.
I will probably now within a while if it works now or
not. The patch now shows up in the menu for uninstalling
programs. I hope that's a good sign..
I've also run all the spy/hijack/ad/-programs you posted
and some more but didn't find anything but suspected 16
cookies. All were erased with Ad-aware 6.181 pro. So now
I'll just wait and see whether this patch was the source
of frustration or if it's one of the other ones that were
installed at the same day.
>-----Original Message-----
>OK, just making sure. I have another thread going in
another forum where
>user is reporting the same thing.
>
>Please check:
>
>IE Help>About>Update Versions> Is Q837009 listed here?
>
>Open your Windows Update log (iuhist.xml; Explorer must
be configured to
>show hidden). The log displays in descending date
order. Look for the
>install of Q837009/MS04-013 and note any errors
associated with it, posting
>them in your reply.
>
>Please run the hijackware checking protocols I posted
earlier. I'm fairly
>certain your problem is spyware related, Andreas.
>
>Q: Do you use NAV and is its Script Blocker enabled?
Was your anti-virus
>application running during the install of the Apr-04
updates?
>--
>~PA Bear
>
>>> anonymous@discussions.microsoft.com wrote:
>>>> Thanks,
>>>> Sorry to repeat myself though, in my control panel,
>>>> install/uninstall programs, there's nothing but a
bunch
>>>> of hotfixes, hotfixes SP2 and the one for service
pack
>>>> 1a. Most of them has numbers at the end like
KB824146 and
>>>> then some of the have numbers like Q819696 but
there's
>>>> none called Q837009.
>>>
>>>>> -----Original Message-----
>>>>> And your Windows version is...? We'll assume its
WinXP, considering
>>>>> the patches which were installed.
>>>>>
>>>>> A/V = anti-virus application
>>>>>
>>>>> To assure a clean install, your anti-virus
application should be
>>>>> disabled and all other running processes (e.g. OE)
closed before
>>>>> installing from anything, including Windows Update.
>>>>>
>>>>> Q837009 will be found in Add/Remove Programs
>> as "Outlook Express
>>>>> Q837009"; the others as "Windows XP Hotfix -
KB123456".
>>>>>
>>>>> Uninstall one-at-a-time, rebooting after each
uninstall. If an
>>>>> uninstall solves your problem, return to Windows
Update with your AV
>>>>> disabled and all other processes closed to
reinstall the(se) important
>>>>> patch(es).
>>>>>
>>>>> If uninstalling any/all of the patches doesn't
solve your problem,
>>>>> Check your system for "hijackware":
>>>>>
>>>>> Help with Hijackware
>>>>> http://aumha.org/a/parasite.htm
>>>>> http://aumha.org/a/quickfix.htm
>>>>> http://mvps.org/winhelp2002/unwanted.htm
>>>>> http://www.mvps.org/inetexplorer/Darnit.htm
>>>>>
>>>>> CoolWebSearch Chronicles
>>>>>
http://www.spywareinfo.com/~merijn/cwschronicles.html
>>>>>
>>>>> Run these tools in the following order with nothing
else running in
>>>>> background:
>>>>>
>>>>> 1. CWShredder (fix all found)
>>>>>
>>>>> 2. Ad-Aware (fix all found)
>>>>>
>>>>> 3. Spybot (RTFM but generally fix everything in red)
>>>>>
>>>>> Important: You *must* seek updates for Ad-Aware,
Spybot, etc., before
>>>>> each and every use, even "right out of the box".
But even they can't
>>>>> catch everything, 24/7. When all else fails,
HijackThis
>>>>>
>>
(http://www.spywareinfo.com/~merijn/files/HijackThis.exe)
>>>> is the preferred
>>>>> tool to use. It will help you to both identify and
remove any
>>>>> hijackware/spyware. **Post your files to
>>>> http://forums.spywareinfo.com/ or
>>>>> http://forum.aumha.org/viewforum.php?f=30 for
expert analysis, not
>>>>> here.**
>>>>>
>>>>> [Alternate download pages for many of the above
tools may be found at
>>>>> http://aumha.org/a/parasite.htm.]
>>>>>
>>>>> Also update your virus definitions and then run a
full system scan.
>>>>> From now on, do both daily.
>>>>>
>>>>> So How Did I Get Infected Anyway?
>>>>> http://boards.cexx.org/viewtopic.php?t=957
>>>>>
>>>>> When all is well, reinstall the patches per the
above.
>>>>> --
>>>>> Andreas S wrote:
>>>>>> Thanks for your reply,
>>>>>> I now realize it could probably be any of the
following
>>>>>> five patches I installed on the same day...
Q837009,
>>>>>> KB831167, KB837001, KB828741, KB835732. The first
one is
>>>>>> the one specified to be for OE, the second for IE
and the
>>>>>> three other ones are for win XP in general but
since the
>>>>>> OS is quite integrated with the rest of the
programs I
>>>>>> guess it could be any one of them, huh?
>>>>>> Btw, what is A/V? (Gettin tired so I'm probably
just not
>>>>>> thinkin of the obvious...)
>>>>>> Anyways, checked in the "remove installed
programs" meny
>>>>>> but the patches have sometimes different names
there.
>>>>>> Alas the Q837009 is not there to be found with that
>>>>>> name.. It is stated as installed in the history at
the
>>>>>> win update site though.
>>>>>>
>>>>>> Thanks again for your time and patience.
>>>>>> Andreas
>>>>>>> -----Original Message-----
>>>>>>> Which Patch? Was it Q837009? You can check
download history at
>>>>>>> Windows Updates. Did you turn off your A/V before
downloading the
>>>>>>> patch? This could be the cause of the problem.
That patch can be
>>>>>>> removed in Add/Remove Programs in the Control
Panel. Remove it and
>>>>>>> see if everything works. If so, download it again
with the A/V turned
>>>>>>> off.
>>>>>>> --
>>>>>>> "Andreas S" <anonymous@discussions.microsoft.com>
wrote in message
>>>>>>> news:8d8601c432ca$d3d4ae90$a101280a@phx.gbl...
>>>>>>>> Since I updated with the patch that was released
recently,
>>>>>>>> I've had nothing but problems. Everytime I run
OE it
>>>>>>>> shuts down within a minute to an hour. I get
that dreaded
>>>>>>>> message that OE encountered a problem and needs
to close.
>>>>>>>> I send the error report but so far no response.
>>>>>>>> Afterwards I can start up OE again w/o problem
just to be
>>>>>>>> shut down a while later... What's with that
patch? Wish I
>>>>>>>> hadn't updated..
>>>>>>>> I run OE with the IMAP protocol only and had
until this
>>>>>>>> crappy patch never had a real problem with OE.
>
>.
>
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