Re: OE Crashes Code: 0xc0000005 Flags: 0x00000000 etc..
From: PA Bear (PABear_at_mvps.org)
Date: 05/05/04
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Date: Wed, 5 May 2004 17:40:06 -0400
And your Windows version is...? We'll assume its WinXP, considering the
patches which were installed.
A/V = anti-virus application
To assure a clean install, your anti-virus application should be disabled
and all other running processes (e.g. OE) closed before installing from
anything, including Windows Update.
Q837009 will be found in Add/Remove Programs as "Outlook Express Q837009";
the others as "Windows XP Hotfix - KB123456".
Uninstall one-at-a-time, rebooting after each uninstall. If an uninstall
solves your problem, return to Windows Update with your AV disabled and all
other processes closed to reinstall the(se) important patch(es).
If uninstalling any/all of the patches doesn't solve your problem, Check
your system for "hijackware":
Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://www.mvps.org/inetexplorer/Darnit.htm
CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html
Run these tools in the following order with nothing else running in
background:
1. CWShredder (fix all found)
2. Ad-Aware (fix all found)
3. Spybot (RTFM but generally fix everything in red)
Important: You *must* seek updates for Ad-Aware, Spybot, etc., before each
and every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis
(http://www.spywareinfo.com/~merijn/files/HijackThis.exe) is the preferred
tool to use. It will help you to both identify and remove any
hijackware/spyware. **Post your files to http://forums.spywareinfo.com/ or
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]
Also update your virus definitions and then run a full system scan. From
now on, do both daily.
So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957
When all is well, reinstall the patches per the above.
-- HTH - Please Reply to This Thread ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE), AH-VSOP AumHa Forums http://forum.aumha.org What You Should Know About Spyware http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx Andreas S wrote: > Thanks for your reply, > I now realize it could probably be any of the following > five patches I installed on the same day... Q837009, > KB831167, KB837001, KB828741, KB835732. The first one is > the one specified to be for OE, the second for IE and the > three other ones are for win XP in general but since the > OS is quite integrated with the rest of the programs I > guess it could be any one of them, huh? > Btw, what is A/V? (Gettin tired so I'm probably just not > thinkin of the obvious...) > Anyways, checked in the "remove installed programs" meny > but the patches have sometimes different names there. > Alas the Q837009 is not there to be found with that > name.. It is stated as installed in the history at the > win update site though. > > Thanks again for your time and patience. > Andreas >> -----Original Message----- >> Which Patch? Was it Q837009? You can check download history at >> Windows Updates. Did you turn off your A/V before downloading the >> patch? This could be the cause of the problem. That patch can be >> removed in Add/Remove Programs in the Control Panel. Remove it and >> see if everything works. If so, download it again with the A/V turned >> off. >> -- >> "Andreas S" <anonymous@discussions.microsoft.com> wrote in message >> news:8d8601c432ca$d3d4ae90$a101280a@phx.gbl... >>> Since I updated with the patch that was releast recently, >>> I've had nothing but problems. Everytime I run OE it >>> shuts down within a minute to an hour. I get that dreaded >>> message that OE encountered a problem and needs to close. >>> I send the error report but so far no response. >>> Afterwards I can start up OE again w/o problem just to be >>> shut down a while later... What's with that patch? Wish I >>> hadn't updated.. >>> I run OE with the IMAP protocol only and had until this >>> crappy patch never had a real problem with OE.
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